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Fix for MX518/G400 dying? (common issue)

post #1 of 9
Thread Starter 
I've owned about 5 or 6 MX518s and now a G400. They have all died the same way. At some point, 6-18 months after starting to use them, they start intermittently shutting off and turning on. You hear the USB device disconnected - USB device reconnected sound. The red LED on the bottom will flash off and then back on. This becomes more and more frequent until it's dead permanently.

Since this has happened to me over the span of 6 mice, I can only assume this is a common problem.

I suspect it has something to do with the internal wiring coming loose, because sometimes jiggling the wire around at the mouse end will alleviate it for a while.

Is there any fix for this issue? Is there any way to take it apart without taking off the mouse feet? I just put some brand new hyperglides on this damn thing, and I don't want to waste another pair putting them back on when I reassemble it only to find out it's still broken, but if there's a reliable fix when you open it up I'll do that.
    
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CPUMotherboardGraphicsRAM
2500k @ 4.6 Extreme4 p67 1070 Gaming X 4x4 ripjaws X 1600 
Hard DriveCoolingOSMonitor
850 EVO, 6TB Hitach/WD Xigmatek Aegir Win7 Shimian 27" 1440p 
PowerCaseMouseMouse Pad
Antec TP650 HAF 922 G400s (RIP 518) Puretrak Stealth 
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Soundblaster Z 
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post #2 of 9
Talk to Logitech. Or stop buying the same mouse lol. I had issues with the Razer Diamondback, so i stopped buying them and replacing em.
Hobbes
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post #3 of 9
So wait, you have 6 of these mice at your house, or do you throw them away after Logitech sends you a new RMA one?
post #4 of 9
That is either some serious bad luck or something else, cause my 518 have lasted for 7 years and is still going strong.
post #5 of 9
Quote:
Originally Posted by Nowyn View Post

That is either some serious bad luck or something else, cause my 518 have lasted for 7 years and is still going strong.

This.
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post #6 of 9
post #7 of 9
I've had my MX-518 for 6 years and even raged on it till the buttons popped out of the shell which was easily pushed back in. The mouse still hasn't failed me and works great. Of course that was the v1 so I don't know if anything's changed with v2.
post #8 of 9
I've had it happen before, even with 518's, it's nothing special, it was an easy to detect failure mode, instead of fixing the problems every 1.5-3+ years it now happens every 4 months if you do low res/high movement gaming with it.

If you post messages on their forums telling users how to fix or modify their products, even if their warranty expired, they simply delete your post and PM you a reminder:
Quote:
Your post has been removed due to content related to violation of product warranty. Please refrain from posting material related to violation of product warranty.
(Which you won't be able to find in their ToS or forum rules anywhere).


Logitech simply decided to worsen it with the G400.
Quote:
Originally Posted by Logitech 
And to help you move the mouse more easily, we also changed the USB cable – making it thinner and 25% lighter.

Which is funny because before that they stated:
Quote:
Originally Posted by Logitech 
When we started working on the G400, we had only one goal in mind – to take everything that was right with the MX518 and make it even better. We were very careful not to mess with the shape, tracking consistency, button layout, or legendary durability that millions of customers have grown to love and rely upon over the years


source:

They will gladly however send you more mice instead of fixing the initial problem, so if you like the G400 like I do, buy 2 and use the other one while you RMA the dead one.


By the way if you have a old Logitech optical wheel mouse, the cord fits the mx518's and g400 just fine!

Edited by cprossu - 2/5/13 at 2:41pm
post #9 of 9
Not all G400 users have this cable issue. I bought mine a year ago and I still have no problems with it.
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