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Introducing the LAMPTRON CW611 water cooling assisted fan controller! - Page 34

post #331 of 332
Thread Starter 
Quote:
Originally Posted by Jakusonfire View Post

I have a CW611. Header 2 will only provide constant full power when a normal DC fan is connected. The same fan works fine on all the other headers. I assume it is a fault and have started a support ticket.

What is the warranty on these things? and what is Lamptron support like?

You can submit a ticket at lamptron.com/support The warranty is 1 year.

Quote:
Originally Posted by chino1974 View Post

Hey guys can anyone direct me to who I need to contact to open a support ticket please ? I bought a cw611 a couple of months ago and it worked flawlessly until about 2 or 3 days ago. Now channel 3 will not work at all. It shows voltage going to the fan on the display but there isn't anything coming out of the plug. I tried to run a pwm fan and a 3 pin as well and neither will work on auto or manual.
Quote:
Originally Posted by NFSxperts View Post

http://www.lamptron.com/support/
or contact Luciel if you're having problems with their support site.

As NFSxperts mentions, you can post a ticket over at lamptron.com/support, if you have any issues with the ticket system feel free to send me a pm smile.gif

PS: Opening post fixed

About the CW line:

We originally expected to make a decision based on sale numbers, fact is the knob based controllers are our biggest seller (by far). That said you could say the CW line is kind of our "baby". For the last couple of months in 2013 we discussed what we wanted to do and what approach to take with it. We made a decision on the features we wanted, unfortunately it is a massive project for us. As Diva mentioned, the CW611 was our first product of its kind, so we want to make sure everything is right before the next product.

I can´t give you a date or even an estimate, we´re still not even sure we can achieve what we want within a reasonable price.

So the two things to take from this are:

1: There will be at the very least, another CW product.
2: We have no date for it.
Edited by Luciel - 6/5/14 at 8:06pm
    
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post #332 of 332
Thank you very mich for the help Luciel thumb.gif. I opened a ticket and was helped very quickly. There is a replacement CW611 in transit as we speak. One question what shipping company does Lamptron use to ship to the US? About how long does something usually take to get from there here? By the way for anyone wondering Lamptron Support is awesome. I put in a ticket amd had my first reply within an hour. I went through the few customary steps and within a day or two was told Iwould be getting a rreplacement. Don't even have to send back the broken unit. I tried contacting the vendor I bought it from (frozencpu.com) but was told I had to go direct through the factory.
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Overclock.net › Forums › Hardware Vendors › Lamptron › Introducing the LAMPTRON CW611 water cooling assisted fan controller!