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Problems with drivers... I think

post #1 of 3
Thread Starter 
I just built my computer.

I have a Rampage IV Formula board with SoundBlaster Xfi MB2

I also have a pair of 7970s with HDMI outs

I also have a Soundblaster Z

Finally, I have a wireless pcie wifi card.

I think they are all conflicting with each other, and as a result I'm not getting my audio to work correctly.

I tried the discrete SBZ card first but with my current setup I had to choose between the wireless card or the sound card for the only available PCIe1x slot. I have a free PCIe 16x slot but when I put anything into that slot (the wireless card or the sound card) my second 7970 automatically downgrades to pcie 3.0 8x and the whole reason for getting x79 was for both graphics cards to work at 3.0 16x speed. (I run multiple monitors and having both run at 16x actually does increase my fps by about 10fps)

When I removed the discrete sound card and moved the wireless card, I decided to go with the onboard Soundblaster Audio.

Unfortunately I can't get the soundblaster software to work. I downloaded it from the ASUS website. However, I can get the Realtek audio manager to work. The realtek audio manager detects when I plug in speakers etc. When I run the Soundblaster console it says "There are no supported audio device available. You need to close the application."

I suspect that the HDMI audio controler or driver is conflicting with the the other drivers.

Device manager says there are 3 audio devices plugged in. "High Definition Audio," "High Definition Audio," and "Realtek HD Audio."

Finally, I'd like to use the SoundBlaster Z in a 16x slot, but I haven't found a place in the BIOS to keep the other 16x slot from dropping down to 8x if I do that.

I think there may be lingering hardware entries from before I removed my pcie cards and reinstalled them, ie it still thinks I have my discrete sound card installed even though I don't, and my wireless card is labeled "#2" when its the same card, just in a new pcie slot.

I know all of this is very confusing, but I'm at the end of my rope. I'm thinking about formatting and reinstalling windows.

TL;DR: I need to uninstall all of my drivers and all of my audio components, and then reinstall one at a time, and if I can tell my bios that a 16x slot should run at 1x so I can install a discrete sound card and have it control my audio.

Still TL;DR: I need to clear any conflicts involving my sound, and either get my discrete card to work properly with my system or get my onboard soundblaster chip to work.
post #2 of 3
Uninstall all audio software and drivers except the ATI hdmi driver
Run driver sweeper in safe mode to clear all the creative stuff
Re-install onboard drivers
My System
(19 items)
 
  
CPUMotherboardGraphicsRAM
AMD 1800X Asus X370 Crosshair VI MSI 1080 Ti Gaming X 32GB GSkill 3200 CL14 
Hard DriveHard DriveHard DriveCooling
Samsung 840 Pro Intel 730 WD RE3 Noctua DH-15 
OSMonitorMonitorKeyboard
Windows 10 Pro Qnix 1440p IPS 96Hz NEC PA272 27" 1440p Leopold FC660C Topre 
PowerCaseMouseAudio
EVGA 850W Supernova G2 Fractal Design Define R4 Logitech G502 ODAC + O2 
Audio
Empire Ears Spartan 
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Reply
My System
(19 items)
 
  
CPUMotherboardGraphicsRAM
AMD 1800X Asus X370 Crosshair VI MSI 1080 Ti Gaming X 32GB GSkill 3200 CL14 
Hard DriveHard DriveHard DriveCooling
Samsung 840 Pro Intel 730 WD RE3 Noctua DH-15 
OSMonitorMonitorKeyboard
Windows 10 Pro Qnix 1440p IPS 96Hz NEC PA272 27" 1440p Leopold FC660C Topre 
PowerCaseMouseAudio
EVGA 850W Supernova G2 Fractal Design Define R4 Logitech G502 ODAC + O2 
Audio
Empire Ears Spartan 
  hide details  
Reply
post #3 of 3
Thread Starter 
Thank you DrGroove, this solved my issues.

This was sound and accurate advice and turned my whole day around smile.gif
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