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Computer case manufacturer customer service? - Page 2

Poll Results: Best computer case manufacturer customer service / RMA / easy to contact?

This is a multiple choice poll
  • 5% of voters (3)
    Other - I would please appreciate an explaination in the thread.
  • 13% of voters (7)
    Cooler Master
  • 41% of voters (22)
    Corsair
  • 3% of voters (2)
    Lian Li
  • 5% of voters (3)
    Antec
  • 26% of voters (14)
    NZXT
  • 5% of voters (3)
    Silverstone
  • 1% of voters (1)
    AZZA
  • 3% of voters (2)
    BitFenix
  • 16% of voters (9)
    Fractal Design
  • 0% of voters (0)
    XIGMATEK
53 Total Votes  
post #11 of 90
Thread Starter 
Quote:
Originally Posted by burksdb View Post

had issues with my 800D where the sata backplane on mine stopped working, and they shipped me the new upgraded ones without any issues then after a few months i had an issue with the front usb ports and they shipped me the upgraded front panel as well. All within a matter of days. great service.

Thanks so much for your post!

 

Seems so far by the few posts that Corsair does at least a good job in customer service/RMA.

 

Repped! smile.gif

post #12 of 90
Corsair does do good I think...but can't say they're the best. The fan controller in my 600T died, and after nearly 2 months of emails, one day a whole new 600T showed up at my front door. That was awesome, but playing phone/email tag was kind of annoying.
post #13 of 90
Thread Starter 
Quote:
Originally Posted by PCModderMike View Post

Corsair does do good I think...but can't say they're the best. The fan controller in my 600T died, and after nearly 2 months of emails, one day a whole new 600T showed up at my front door. That was awesome, but playing phone/email tag was kind of annoying.

That's why I didn't say "great" instead.

 

No excuse for a company to play games and waste customers time.

 

Unless one is going to mod the heck out of a case, customer service IMO is so very important and I sometimes think that at least some of the company's take a "a purchaser will become a fanboy no matter how we may treat them after the purchase" attitude but what they're doing is losing that customer when time comes that such customer requires RMA or the difficulty in reaching them.

 

For instance, I can't stand when any company will tell you that they'll get back with you but don't which irritates me to no end.

 

Sorry that you went through what you did.

 

Thanks for your post - repped! smile.gif

post #14 of 90
Thread Starter 

I guess so far nobody has written about their "warm and fuzzy" experiences with Cooler Master, Lian Li, Silverstone, Antec and Bitfenix for starters and if applicable.biggrin.gif

post #15 of 90
Thread Starter 

Bumpity bump smile.gif

post #16 of 90
Where is Case Labs in the list? mad.gif
     
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Intel i7 3770k @ 4.5ghz GIGABYTE GA-Z77X-UD5H Zotac 1080 gtx Samsung  
Hard DriveOSMonitorPower
Samsung 500gb SSD M$ 10 Asus ROG PG348Q Corsair 
Case
Case Labs 
CPUMotherboardGraphicsRAM
QX9650 EP45-UD3P Gygabyte XFX 5770 4x1gb Gskill  
Hard DriveOSMonitorKeyboard
Raptor Raid 0 Vista 64bit Samsung 2494 G15 v1 
PowerCaseMouse
Corsair Case Labs MX518 
CPUMotherboardRAMHard Drive
Intel i5 3570k Gigabyte H77N-Wifi GSkill 2x2gb Crucial M4 256gb 
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post #17 of 90
Thread Starter 
Quote:
Originally Posted by Nick7269 View Post

Where is Case Labs in the list? mad.gif

From one Nick to another: Not to exclude that company, it was that I'm not interested in purchasing one of their cases though they're nice.

post #18 of 90
I'm still having issues with CM regarding a grinding fan I received with my CM 212+. I put in a request for a new fan and they told me they would ship it out in 2 days. 2 months later I contact again and they say the same thing. Well 1 year later.... Still waiting for that fan I put the request in for. tongue.gif
I is bad@naming
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post #19 of 90
Thread Starter 
Quote:
Originally Posted by nbmjhk6 View Post

I'm still having issues with CM regarding a grinding fan I received with my CM 212+. I put in a request for a new fan and they told me they would ship it out in 2 days. 2 months later I contact again and they say the same thing. Well 1 year later.... Still waiting for that fan I put the request in for. tongue.gif

 

Good thing that you can still tongue.gif after one year of mad.gif.

 

That just "stinks"!

 

Did you try to contact the CM reps who frequent the CM threads here about this?

 

Repped smile.gif

post #20 of 90
Quote:
Originally Posted by nickt1862 View Post

Good thing that you can still tongue.gif after one year of mad.gif .

That just "stinks"!

Did you try to contact the CM reps who frequent the CM threads here about this?

Repped smile.gif

Eh I just bought a new fan. They did well on sending me out a bunch of stickers though. tongue.gif

I did PM the CM rep but he never responded back.

One more story: When I got my M59 the rear fan decided to start grinding 3 months into it's life. All NZXT asked for was my address. Three day's later I had a brand new fan. biggrin.gif
I is bad@naming
(21 items)
 
Up and running!!
(27 items)
 
 
CPUMotherboardGraphicsGraphics
Intel 4930k Asus Rampage IV Black edition Powercolor 7870 PCS+ Sapphire 7950 
RAMHard DriveHard DriveHard Drive
16gb 2133mhz G.Skill Sniper  Kingston SSD Western Digital R4 Seagate Barracuda 
CoolingCoolingCoolingOS
EK Supremacy acetyl/Nickel XSPC EX240 Phobya DC-12 400 Windows 7 
MonitorKeyboardPowerCase
Asus 23.5" Corsair K70 Antec True Power Quattro 850w Coolermaster Storm Trooper 
MouseMouse PadAudioAudio
Logitech G400 Steelseries QCK Schiit Magni Schiit Modi 
Audio
Hifiman HE-400 
CPUMotherboardGraphicsRAM
Intel Core i7 2600K Asrock Extreme 6 Z77 PowerColor 7870 PCS+ MYST Corsair Vengeance 
RAMHard DriveHard DriveHard Drive
Corsair Vengeance 30gb Kingston SSD 500gb seagate Western Digital R4 
Hard DriveOptical DriveCoolingCooling
Seagate Barracuda Lite-on 18x Danger Den TDX XSPC EX240 
CoolingOSOSOS
Phobya DC12-400 Windows 7 Home Premium 64bit Windows 8 pro 64bit Ubuntu 
MonitorMonitorKeyboardPower
Asus VH236H Acer V203W Logitech Business class Antec Truepower Quattro 850w 
CaseMouseMouse PadAudio
CoolerMaster Storm trooper Logitech G400 Steelseries QCK MOH edition Audio-Technica AD-700 
AudioAudioOther
Creative Soundblaster z Sony XB-800 Logysis white cold cathodes 
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Reply
I is bad@naming
(21 items)
 
Up and running!!
(27 items)
 
 
CPUMotherboardGraphicsGraphics
Intel 4930k Asus Rampage IV Black edition Powercolor 7870 PCS+ Sapphire 7950 
RAMHard DriveHard DriveHard Drive
16gb 2133mhz G.Skill Sniper  Kingston SSD Western Digital R4 Seagate Barracuda 
CoolingCoolingCoolingOS
EK Supremacy acetyl/Nickel XSPC EX240 Phobya DC-12 400 Windows 7 
MonitorKeyboardPowerCase
Asus 23.5" Corsair K70 Antec True Power Quattro 850w Coolermaster Storm Trooper 
MouseMouse PadAudioAudio
Logitech G400 Steelseries QCK Schiit Magni Schiit Modi 
Audio
Hifiman HE-400 
CPUMotherboardGraphicsRAM
Intel Core i7 2600K Asrock Extreme 6 Z77 PowerColor 7870 PCS+ MYST Corsair Vengeance 
RAMHard DriveHard DriveHard Drive
Corsair Vengeance 30gb Kingston SSD 500gb seagate Western Digital R4 
Hard DriveOptical DriveCoolingCooling
Seagate Barracuda Lite-on 18x Danger Den TDX XSPC EX240 
CoolingOSOSOS
Phobya DC12-400 Windows 7 Home Premium 64bit Windows 8 pro 64bit Ubuntu 
MonitorMonitorKeyboardPower
Asus VH236H Acer V203W Logitech Business class Antec Truepower Quattro 850w 
CaseMouseMouse PadAudio
CoolerMaster Storm trooper Logitech G400 Steelseries QCK MOH edition Audio-Technica AD-700 
AudioAudioOther
Creative Soundblaster z Sony XB-800 Logysis white cold cathodes 
  hide details  
Reply
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