Originally Posted by dman811
I have seen Corsair be quite good in shipping a friends hotswap back plane (that he snapped in half) with no questions asked as to how or why it happened (he didnt tell them how it happened). NZXT does get back to you, it just takes forever for it to happen. my sentry-2 died in late december, and got my first reply in late january, and then received the part 1 week later with some questions asked. Cooler Master has pretty slow shipping, but nice customer service, i bought a HAF932 from a friend and he didnt have the cover mat for the top fillport, and they sent me one, i got it 2 weeks later. i have seen many people contact Bitfenix, seeing as xbournex
, the bitfenix representative on ocn is pretty active here, and i have seen them get their stuff fairly quickly, and they respond within 1 day for the most part. I hope ive been helpful
Corsair so far seems to be in the lead and would love to know why people have differed experiences with the rest.
Originally Posted by kelforn
I wouldn't purchase a Cooler Master case period!
If you want to be directly lied to over and over and over again either by chat or phone even this forum with their reps while being promised something from instances spanning 3 months to close to 11 months - go on ahead and prepare to be taken for a huge ride to being upset time after time while your purchase is of no use. I have 9 of their cases and other hardware - but no more business to come from me.
Again please stay clear from Cooler Master for your sanity!
They haven't corrected their real bad customer service and rma problems in years which includes these days in 2013!
They just don't follow through.
In my humble opinion consider Corsair, NZXT and Fractal Design because even if they once in a while make a mistake they at least eventually own up to it unlike Cooler Master who continues to polish up their bad acts.
By the way nickt1862, I read your terrible experience with the Cooler Master HAF XB in the HAF XB club thread in which you went through 4 of those cases in a row just totally unbelievable. Did you get any resolution from the rep that asked what happened in a PM? I'm willing to bet you're disappointed with this rep, as by my past experiences with this good for nothing company of how this is how it starts with them and it becomes drawn out for no good reasons while the customer is in grief and has their cases with parts of their systems in disarray because their case(s) are non-functional awaiting parts that take forever to get if you're fortunate.
Sorry for my rant, but I had to tell you what I've gone through with Cooler Master so you and others may avoid them when other much better viable options are available.
I think I know what you mean when it comes to Cooler Master, they sound great and seem concerned over any which way of correspondence but their sense of urgency seems to be missing so many times even lackadaisical. When any company takes the stance (purposely or not in the end by their end actions) like they're the only game in town this is a negative as well as a huge mistake. Those types of organizations need to learn and sometimes the hard way that it could be very difficult acquiring a customer and quite easy to lose one forever with word of mouth making it many times that effect to those potential customers that the bad feedback reaches. Like you said that there are "better viable options" in lieu of a customers current choice of case company who had potential bad experience(s) with.
I see you read my 4 HAF XB bad case in a row chronicles. I couldn't believe it either and it remains to be seen what happens going forward with this company. It's funny that you mentioned about builds in disarray because I currently have such a build (with my i7 processor) dismantled because it was supposed to be housed in this case. I'm not going to wait long at all before purchasing another case for this build and from whom is still up in the air. Two new cases will be had by me one way or another hence why this thread with its poll was created.
Thanks for your long spirited and insightful post which I appreciated.
Originally Posted by bdenpaka
I've had a good experience with the team from BitFenix. I haven't had to request an RMA or new part for the BitFenix Prodigy that I ordered, but they've been super involved and very attentive to their customer satisfaction. Everything that I've heard about the team has all been positive.
I know it's not exactly what you were looking for, but I think a good community makes a big difference as well.
Very good to know about the support and that they're a team to be consistently customer service oriented.
Edited by nickt1862 - 2/14/13 at 8:26am