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Computer case manufacturer customer service? - Page 5

Poll Results: Best computer case manufacturer customer service / RMA / easy to contact?

This is a multiple choice poll
  • 5% of voters (3)
    Other - I would please appreciate an explaination in the thread.
  • 13% of voters (7)
    Cooler Master
  • 41% of voters (22)
    Corsair
  • 3% of voters (2)
    Lian Li
  • 5% of voters (3)
    Antec
  • 26% of voters (14)
    NZXT
  • 5% of voters (3)
    Silverstone
  • 1% of voters (1)
    AZZA
  • 3% of voters (2)
    BitFenix
  • 16% of voters (9)
    Fractal Design
  • 0% of voters (0)
    XIGMATEK
53 Total Votes  
post #41 of 90
Talking about the best case and Case Labs isnt on there?? Lol....
Baby Blue
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Baby Blue
(27 items)
 
  
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i7-2600K OC ASUS P8P67 DELUXE EVGA GTX780 Dual Classified Hydro Copper 16GB G.SKILL Ripjaws X Series DDR3 1600 
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Crucial M500 960GB 1.5TB Western Digital ASUS 24X XSPC Raystorm CPU Block 
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PrimoChill PrimoFlex Advanced LRT Tubing Arctic Silver 5 Thermal Compound Bitspower G1/4 1/2" 3/4" Compression fittings Bitspower Dual D5 Mod 
CoolingCoolingCoolingCooling
Black Ice SR1 480 Rad 2x Black Ice SR1 360 Rad Black Ice SR1 240 2x D5 Vario Pump - Koolance with Bitspower Blue... 
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Phobya Dual 5.25" Bay Reservoir FrozenQ Blue Helix Windows 7 64-bit 2 x 27" QX2710 @ 120Hz (2560x1440) 
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post #42 of 90
Thread Starter 
Quote:
Originally Posted by halfeatenwaffles View Post

I can also confirm that FD is awesome; I used to own a Core 3000 and one of my USB2 headers was faulty so I contacted them and asked if they would sell me a new front panel pcb with cables. Package from FD showed up at my doorstep in three days later, fo free!

Maybe it is just because they are still growing and trying to get that faithful customer base, but hopefully this continues! Mass respect is gained through proficient CS.

I do hear similar positive things with Corsair CS as well; I'd have no problem buying anything from Corsair ever. But I can only share what I've experienced thumb.gif

Edit: Luckily I haven't had to deal with BitFenix CS yet, but I do not hear any bad things. The CS staff seems rather involved on their website forums.

 

Corsair seems to have a following and Fractal Design is there hopefully for all time.

 

Customer Service is so very important (I should know because I've held Customer Service Management positions in the past) as it's many times difficult to get a customer and very very easy to lose one forever.

 

Thanks for you post!

 

+ 1 Repped! smile.gif

 

Quote:
Originally Posted by dseg View Post

Talking about the best case and Case Labs isnt on there?? Lol....

Already addressed earlier in the thread copied below in red. This is about The best Customer Service / RMA / Easy to reach within the choices in the poll, but I also put "OTHER" as the first choice for those who want to add in their input via a postingsmile.gif:

 

"Quote:

Where is Case Labs in the list? mad.gif

From one Nick to another: Not to exclude that company, it was that I'm not interested in purchasing one of their cases though they're nice."

 

 

Quote:
Originally Posted by ShortySmalls View Post

Corsair, not that you would ever need to rma a case though...

 

Very true unless such case has defects of the chassis found out later and I also recall the first few batches of (subject to correction) the 400R/500R cases first came out that the PSU mounting was difficult because of a rivet in that area.  Otherwise, yeah it seems their customer service is good but one is already paying for it because most of their products (other than their budget cases) is not as cheap as most/many of the rest out there of close to the same features. 

 

Just a FYI for you and all: One of the reasons why I didn't include Case Labs and the other same type case companies in the poll selection is because of the starting price point which unless I come into plenty of $$ would otherwise not be interested in paying that much for a case right now.

 

Thanks for your post!

 

+1 Repped! smile.gif

post #43 of 90
Quote:
Originally Posted by nickt1862 View Post

Very true unless such case has defects of the chassis found out later and I also recall the first few batches of (subject to correction) the 400R/500R cases first came out that the PSU mounting was difficult because of a rivet in that area.

I bought the 500R when it was released and I received one with the rivet on the floor that made mounting the PSU difficult and it also had a warped motherboard tray.

Didn't bother sending it back to Corsair though, got the supplier to pick it up and swapped it for an Arc Midi and a bit of cash.
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Black Z170
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120GB Samsung 750 EVO 500GB Samsung 750 EVO Corsair Hydro Series H100i V2 6x 20mm EK Vardar F4-120ER Cooling Fans in Black 
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post #44 of 90
Ah, I didn't see a post about Case Labs. Why are you not interested in their cases?
Baby Blue
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Hard DriveHard DriveOptical DriveCooling
Crucial M500 960GB 1.5TB Western Digital ASUS 24X XSPC Raystorm CPU Block 
CoolingCoolingCoolingCooling
PrimoChill PrimoFlex Advanced LRT Tubing Arctic Silver 5 Thermal Compound Bitspower G1/4 1/2" 3/4" Compression fittings Bitspower Dual D5 Mod 
CoolingCoolingCoolingCooling
Black Ice SR1 480 Rad 2x Black Ice SR1 360 Rad Black Ice SR1 240 2x D5 Vario Pump - Koolance with Bitspower Blue... 
CoolingCoolingOSMonitor
Phobya Dual 5.25" Bay Reservoir FrozenQ Blue Helix Windows 7 64-bit 2 x 27" QX2710 @ 120Hz (2560x1440) 
KeyboardPowerCaseMouse
Logitech G110 Gaming Keyboard CORSAIR Gold AX1200i Case Labs TH10 Razer Naga 
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Sennheiser PC 350 Scythe Kaze Q-12 5.25" Bay 12 Channel Fan Contr... 
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Baby Blue
(27 items)
 
  
CPUMotherboardGraphicsRAM
i7-2600K OC ASUS P8P67 DELUXE EVGA GTX780 Dual Classified Hydro Copper 16GB G.SKILL Ripjaws X Series DDR3 1600 
Hard DriveHard DriveOptical DriveCooling
Crucial M500 960GB 1.5TB Western Digital ASUS 24X XSPC Raystorm CPU Block 
CoolingCoolingCoolingCooling
PrimoChill PrimoFlex Advanced LRT Tubing Arctic Silver 5 Thermal Compound Bitspower G1/4 1/2" 3/4" Compression fittings Bitspower Dual D5 Mod 
CoolingCoolingCoolingCooling
Black Ice SR1 480 Rad 2x Black Ice SR1 360 Rad Black Ice SR1 240 2x D5 Vario Pump - Koolance with Bitspower Blue... 
CoolingCoolingOSMonitor
Phobya Dual 5.25" Bay Reservoir FrozenQ Blue Helix Windows 7 64-bit 2 x 27" QX2710 @ 120Hz (2560x1440) 
KeyboardPowerCaseMouse
Logitech G110 Gaming Keyboard CORSAIR Gold AX1200i Case Labs TH10 Razer Naga 
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Sennheiser PC 350 Scythe Kaze Q-12 5.25" Bay 12 Channel Fan Contr... 
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post #45 of 90
Thread Starter 
Quote:
Originally Posted by dseg View Post

Ah, I didn't see a post about Case Labs. Why are you not interested in their cases?

Too much "moula" meaning $$.biggrin.gif

post #46 of 90
Thread Starter 

Do I "dare" ask anyone to post any good experiences with Cooler Master?biggrin.gif

 

I see the votes but no substance like with Fractal, NZXT and Corsair that again have the votes and the positive post backup.

post #47 of 90
Thread Starter 

Bumps smile.gif

post #48 of 90
Thread Starter 

C'mon, there has to be more experiences in one way or another?

 

"Pwease" biggrin.gif

post #49 of 90
Thread Starter 

smile.gif Please I still need more feedback ASAP as at least one case purchase is coming for me very very soon.

 

I read and check this thread many times per day is how much I value your feedback positive or negative.

 

This is so very important to me and potentially to others seeking the same information.

 

Thanks in advance for your anticipated feedback. wink.gif

post #50 of 90
I am writing about a company I don't recommend this time. I recently built a customers computer in the AZZA Hurrican 2000 (it's what he insisted on getting and wouldn't build a computer through me if I didn't use that case). The case arrived in the box at his house, and he said there was a rattling noise when the FedEx guy handed him the box. I opened the box because my customer was afraid to, so what I ended up seeing was the sidepanel door split in half. I called AZZA support by phone ((714) 990-5625 in case anyone cares to know) and was put on hold for 3 hours. A woman came on, and asked me how my day was, I said fine except that my customer's AZZA Hurrican 2000's side panel was split in half, and then she hung up on me. I still built the computer for my customer, and gave him a temporary case I had lying around for $20. It was a mid tower case that I bought for $40 and had put a rig for my mom in, but she wanted a smaller case. so I had it lying around. My customer still wants an AZZA Hurrican 2000 though.
Psychosis
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Western Digital Caviar Blue 320GB Cooler Master Nepton 240mm Windows 7 Pro 64-bit ASUS VE248H 
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Dell IN2020M WASD CODE MX Clears BeQuiet PowerZone 850W Phanteks Enthoo Pro 
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Logitech G700s $3 Walmart thing Logitech S120 + subwoofer Kingston HyperX Cloud II 
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Psychosis
(20 items)
 
FamilyHTPC
(17 items)
 
 
CPUMotherboardGraphicsGraphics
Intel Core i7 3820 ASUS X79-DELUXE EVGA GTX 980 Classified EVGA GTX 980 Classified 
RAMHard DriveHard DriveHard Drive
16GB Corsair Vengeance 1600MHz Mushkin Enhanced Chronos 120GB Samsung 850 EVO 250GB Western Digital Caviar Blue 500GB 
Hard DriveCoolingOSMonitor
Western Digital Caviar Blue 320GB Cooler Master Nepton 240mm Windows 7 Pro 64-bit ASUS VE248H 
MonitorKeyboardPowerCase
Dell IN2020M WASD CODE MX Clears BeQuiet PowerZone 850W Phanteks Enthoo Pro 
MouseMouse PadAudioAudio
Logitech G700s $3 Walmart thing Logitech S120 + subwoofer Kingston HyperX Cloud II 
CPUMotherboardGraphicsGraphics
Intel Core i3 3570K ASUS Z77-A MSI GTX 970 EVGA GTX 950 
RAMHard DriveHard DriveCooling
G.SKILL Ares 4x4GB 1600MHz Orange SanDisk SSD Plus 120GB [OS] Western Digital Caviar Black 4TB (WD4003FZEX) [... Cooler Master Hyper 212 EVO 
CoolingCoolingOSMonitor
Corsair SP120 HP dual pack 4xCorsair AF120 QE Windows 7 Pro 64bit 55" LG 1080p TV 
MonitorKeyboardPowerCase
TeamViewer Microsoft Keyboard 800 Antec TruePower Quattro 850W Cooler Master HAF 932 
Mouse
Microsoft Mouse 1000 
CPUMotherboardGraphicsRAM
Intel Xeon X3440 Asus P7H55-M DP MSI GTX 770 Lightning 4GB 1333MHz ASint Technology 
Hard DriveCoolingCoolingOS
SanDisk SSD Plus 120GB Cooler Master TX3 Enough fans to keep it cool Currently Windows 7 
OSMonitorKeyboardPower
Soon to be Ubuntu 14.04 LTS again Dell IN2020M Teamviewer/Generic Bitfenix Fury 650G 
CaseMouse
Fractal Design Arc Mini Teamviewer/Generic 
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