Originally Posted by halfeatenwaffles
I can also confirm that FD is awesome; I used to own a Core 3000 and one of my USB2 headers was faulty so I contacted them and asked if they would sell me a new front panel pcb with cables. Package from FD showed up at my doorstep in three days later, fo free!
Maybe it is just because they are still growing and trying to get that faithful customer base, but hopefully this continues! Mass respect is gained through proficient CS.
I do hear similar positive things with Corsair CS as well; I'd have no problem buying anything from Corsair ever. But I can only share what I've experienced
Edit: Luckily I haven't had to deal with BitFenix CS yet, but I do not hear any bad things. The CS staff seems rather involved on their website forums.
Corsair seems to have a following and Fractal Design is there hopefully for all time.
Customer Service is so very important (I should know because I've held Customer Service Management positions in the past) as it's many times difficult to get a customer and very very easy to lose one forever.
Thanks for you post!
+ 1 Repped!
Originally Posted by dseg
Talking about the best case and Case Labs isnt on there?? Lol....
Already addressed earlier in the thread copied below in red. This is about The best Customer Service / RMA / Easy to reach within the choices in the poll, but I also put "OTHER" as the first choice for those who want to add in their input via a posting:
Where is Case Labs in the list?
From one Nick to another: Not to exclude that company, it was that I'm not interested in purchasing one of their cases though they're nice."
Originally Posted by ShortySmalls
Corsair, not that you would ever need to rma a case though...
Very true unless such case has defects of the chassis found out later and I also recall the first few batches of (subject to correction) the 400R/500R cases first came out that the PSU mounting was difficult because of a rivet in that area. Otherwise, yeah it seems their customer service is good but one is already paying for it because most of their products (other than their budget cases) is not as cheap as most/many of the rest out there of close to the same features.
Just a FYI for you and all: One of the reasons why I didn't include Case Labs and the other same type case companies in the poll selection is because of the starting price point which unless I come into plenty of $$ would otherwise not be interested in paying that much for a case right now.
Thanks for your post!