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Computer case manufacturer customer service? - Page 6

Poll Results: Best computer case manufacturer customer service / RMA / easy to contact?

This is a multiple choice poll
  • 5% of voters (3)
    Other - I would please appreciate an explaination in the thread.
  • 13% of voters (7)
    Cooler Master
  • 41% of voters (22)
    Corsair
  • 3% of voters (2)
    Lian Li
  • 5% of voters (3)
    Antec
  • 26% of voters (14)
    NZXT
  • 5% of voters (3)
    Silverstone
  • 1% of voters (1)
    AZZA
  • 3% of voters (2)
    BitFenix
  • 16% of voters (9)
    Fractal Design
  • 0% of voters (0)
    XIGMATEK
53 Total Votes  
post #51 of 90
Thread Starter 
Quote:
Originally Posted by dman811 View Post

I am writing about a company I don't recommend this time. I recently built a customers computer in the AZZA Hurrican 2000 (it's what he insisted on getting and wouldn't build a computer through me if I didn't use that case). The case arrived in the box at his house, and he said there was a rattling noise when the FedEx guy handed him the box. I opened the box because my customer was afraid to, so what I ended up seeing was the sidepanel door split in half. I called AZZA support by phone ((714) 990-5625 in case anyone cares to know) and was put on hold for 3 hours. A woman came on, and asked me how my day was, I said fine except that my customer's AZZA Hurrican 2000's side panel was split in half, and then she hung up on me. I still built the computer for my customer, and gave him a temporary case I had lying around for $20. It was a mid tower case that I bought for $40 and had put a rig for my mom in, but she wanted a smaller case. so I had it lying around. My customer still wants an AZZA Hurrican 2000 though.

 

I tell you that if this or any company with that attitude and lack of customer service shouldn't be allowed to be around.

 

So sorry for your terrible experience with AZZA.

 

This thread will be valuable to many I think.

 

+1 Repped! smile.gif

post #52 of 90
I completely agree that a company like that shouldn't be around, but for all I know, she would be the only person to hang up on me. I don't care enough to find out. Also thanks for the +rep!
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post #53 of 90
Thread Starter 
Quote:
Originally Posted by dman811 View Post

I completely agree that a company like that shouldn't be around, but for all I know, she would be the only person to hang up on me. I don't care enough to find out. Also thanks for the +rep!

 

I would be almost sure that the company knows of her antics but yet lets her keep her job to represent their company like that.

 

No good enough excuse on their part, perhaps their demeanor is just like her if so would explain much.

 

YW on the rep. smile.gif

post #54 of 90
Building a computer in a Silverstone SG-08 tomorrow. If I have to talk to customer service, I will post my findings here!
Psychosis
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post #55 of 90
Corsair and Cooler-Master have been good to me. With CM, i have a HAF-X and requested a USB3 - onboard USB3 adapter (example) and even though i was a second owner of the case and serial number had fallen off, they went ahead and sent me one at no cost. Same goes with Corsair where i had an 800D, (second owner again, and not recently bought), but when the Sata3 backplate and USB 3 front panels came out, i requested it and they sent it at no cost too.
post #56 of 90
Thread Starter 
Quote:
Originally Posted by dman811 View Post

Building a computer in a Silverstone SG-08 tomorrow. If I have to talk to customer service, I will post my findings here!

 

Thanks! smile.gif

 

Quote:
Originally Posted by rjmana View Post

Corsair and Cooler-Master have been good to me. With CM, i have a HAF-X and requested a USB3 - onboard USB3 adapter (example) and even though i was a second owner of the case and serial number had fallen off, they went ahead and sent me one at no cost. Same goes with Corsair where i had an 800D, (second owner again, and not recently bought), but when the Sata3 backplate and USB 3 front panels came out, i requested it and they sent it at no cost too.

 

Good to hear about a good Cooler Master experience.  With Corsair, the customer service seems just about nothing new of the overall good "have your back" attitude they seem to have from the posts and votes. 

 

Thanks and +1 Repped! smile.gif

post #57 of 90
I will probably call them to tell them that they made a great case anyways (if I have no problems that is.)
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Western Digital Caviar Blue 320GB Cooler Master Nepton 240mm Windows 7 Pro 64-bit ASUS VE248H 
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post #58 of 90
The Silverstone SG-08 was a wonderful case to work with. My customer wanted it as a strictly HTPC build, so I built it to his specs with some of my own suggestions.

Part list I made for him:
  • Silverstone SG-08 600W
  • MSI FM2-A75IA-E53
  • AMD A6-5400K
  • SAPPHIRE Radeon HD 6450 1GB (He had it)
  • G.SKILL 4GB (2 x 2GB) 1333MHz Model F3-10600CL9D-4GBNT (He had it)
  • ADATA Premier Pro SP600 32GB (Windows and VLC)
  • Western Digital Green 2TB (Movies)
  • ASUS USB 2.0 Black External Slim CD/DVD Writer (didn't want internal)
  • Logitech K400 (He had it)


I am satisfied with all the parts, especially the SSD, being one of the only 32GB SATAIII non-cache SSDs on the market. The case was definitely decent, not the best ITX case I've worked with (that would be another Silverstone, the SG05W-USB3.0) I called tech support asking them why they included a power supply with such long cables. Their response was good, I was on hold for 10 minutes, and then Jake picked up, and asked me what my problem was, I told him that the cables were unnecessarily long, and the wattage on the power supply was a bit high for an ITX case, that I would only use as an HTPC case. He told me that some people want their HTPCs to be extremely powerful, even if in the ITX form factor, which I had to agree with him on, seeing as the HTPC I built for my family (FamliyHTPC middle rig in my sig) is quite unnecessarily large, and that the cables are too long for the size of the case, but as a price saving aspect, they wouldn't include a power supply with custom length cables, which definitely had some merit to it. but I wanted it to fit everything I wanted, and more for expandability later on down the line. Over all, Silverstone CS was some of the best I have had to contact in quite a long time, tying with Fractal Design, and falling in a close 2nd to Corsair.
Edited by dman811 - 3/4/13 at 4:00pm
Psychosis
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Intel Core i7 3820 ASUS X79-DELUXE EVGA GTX 980 Classified EVGA GTX 980 Classified 
RAMHard DriveHard DriveHard Drive
16GB Corsair Vengeance 1600MHz Mushkin Enhanced Chronos 120GB Samsung 850 EVO 250GB Western Digital Caviar Blue 500GB 
Hard DriveCoolingOSMonitor
Western Digital Caviar Blue 320GB Cooler Master Nepton 240mm Windows 7 Pro 64-bit ASUS VE248H 
MonitorKeyboardPowerCase
Dell IN2020M WASD CODE MX Clears BeQuiet PowerZone 850W Phanteks Enthoo Pro 
MouseMouse PadAudioAudio
Logitech G700s $3 Walmart thing Logitech S120 + subwoofer Kingston HyperX Cloud II 
CPUMotherboardGraphicsGraphics
Intel Core i3 3570K ASUS Z77-A MSI GTX 970 EVGA GTX 950 
RAMHard DriveHard DriveCooling
G.SKILL Ares 4x4GB 1600MHz Orange SanDisk SSD Plus 120GB [OS] Western Digital Caviar Black 4TB (WD4003FZEX) [... Cooler Master Hyper 212 EVO 
CoolingCoolingOSMonitor
Corsair SP120 HP dual pack 4xCorsair AF120 QE Windows 7 Pro 64bit 55" LG 1080p TV 
MonitorKeyboardPowerCase
TeamViewer Microsoft Keyboard 800 Antec TruePower Quattro 850W Cooler Master HAF 932 
Mouse
Microsoft Mouse 1000 
CPUMotherboardGraphicsRAM
Intel Xeon X3440 Asus P7H55-M DP MSI GTX 770 Lightning 4GB 1333MHz ASint Technology 
Hard DriveCoolingCoolingOS
SanDisk SSD Plus 120GB Cooler Master TX3 Enough fans to keep it cool Currently Windows 7 
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Soon to be Ubuntu 14.04 LTS again Dell IN2020M Teamviewer/Generic Bitfenix Fury 650G 
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Fractal Design Arc Mini Teamviewer/Generic 
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Psychosis
(20 items)
 
FamilyHTPC
(17 items)
 
 
CPUMotherboardGraphicsGraphics
Intel Core i7 3820 ASUS X79-DELUXE EVGA GTX 980 Classified EVGA GTX 980 Classified 
RAMHard DriveHard DriveHard Drive
16GB Corsair Vengeance 1600MHz Mushkin Enhanced Chronos 120GB Samsung 850 EVO 250GB Western Digital Caviar Blue 500GB 
Hard DriveCoolingOSMonitor
Western Digital Caviar Blue 320GB Cooler Master Nepton 240mm Windows 7 Pro 64-bit ASUS VE248H 
MonitorKeyboardPowerCase
Dell IN2020M WASD CODE MX Clears BeQuiet PowerZone 850W Phanteks Enthoo Pro 
MouseMouse PadAudioAudio
Logitech G700s $3 Walmart thing Logitech S120 + subwoofer Kingston HyperX Cloud II 
CPUMotherboardGraphicsGraphics
Intel Core i3 3570K ASUS Z77-A MSI GTX 970 EVGA GTX 950 
RAMHard DriveHard DriveCooling
G.SKILL Ares 4x4GB 1600MHz Orange SanDisk SSD Plus 120GB [OS] Western Digital Caviar Black 4TB (WD4003FZEX) [... Cooler Master Hyper 212 EVO 
CoolingCoolingOSMonitor
Corsair SP120 HP dual pack 4xCorsair AF120 QE Windows 7 Pro 64bit 55" LG 1080p TV 
MonitorKeyboardPowerCase
TeamViewer Microsoft Keyboard 800 Antec TruePower Quattro 850W Cooler Master HAF 932 
Mouse
Microsoft Mouse 1000 
CPUMotherboardGraphicsRAM
Intel Xeon X3440 Asus P7H55-M DP MSI GTX 770 Lightning 4GB 1333MHz ASint Technology 
Hard DriveCoolingCoolingOS
SanDisk SSD Plus 120GB Cooler Master TX3 Enough fans to keep it cool Currently Windows 7 
OSMonitorKeyboardPower
Soon to be Ubuntu 14.04 LTS again Dell IN2020M Teamviewer/Generic Bitfenix Fury 650G 
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post #59 of 90
Sorry for the edits on there, I just forgot to include stuff.
Psychosis
(20 items)
 
FamilyHTPC
(17 items)
 
 
CPUMotherboardGraphicsGraphics
Intel Core i7 3820 ASUS X79-DELUXE EVGA GTX 980 Classified EVGA GTX 980 Classified 
RAMHard DriveHard DriveHard Drive
16GB Corsair Vengeance 1600MHz Mushkin Enhanced Chronos 120GB Samsung 850 EVO 250GB Western Digital Caviar Blue 500GB 
Hard DriveCoolingOSMonitor
Western Digital Caviar Blue 320GB Cooler Master Nepton 240mm Windows 7 Pro 64-bit ASUS VE248H 
MonitorKeyboardPowerCase
Dell IN2020M WASD CODE MX Clears BeQuiet PowerZone 850W Phanteks Enthoo Pro 
MouseMouse PadAudioAudio
Logitech G700s $3 Walmart thing Logitech S120 + subwoofer Kingston HyperX Cloud II 
CPUMotherboardGraphicsGraphics
Intel Core i3 3570K ASUS Z77-A MSI GTX 970 EVGA GTX 950 
RAMHard DriveHard DriveCooling
G.SKILL Ares 4x4GB 1600MHz Orange SanDisk SSD Plus 120GB [OS] Western Digital Caviar Black 4TB (WD4003FZEX) [... Cooler Master Hyper 212 EVO 
CoolingCoolingOSMonitor
Corsair SP120 HP dual pack 4xCorsair AF120 QE Windows 7 Pro 64bit 55" LG 1080p TV 
MonitorKeyboardPowerCase
TeamViewer Microsoft Keyboard 800 Antec TruePower Quattro 850W Cooler Master HAF 932 
Mouse
Microsoft Mouse 1000 
CPUMotherboardGraphicsRAM
Intel Xeon X3440 Asus P7H55-M DP MSI GTX 770 Lightning 4GB 1333MHz ASint Technology 
Hard DriveCoolingCoolingOS
SanDisk SSD Plus 120GB Cooler Master TX3 Enough fans to keep it cool Currently Windows 7 
OSMonitorKeyboardPower
Soon to be Ubuntu 14.04 LTS again Dell IN2020M Teamviewer/Generic Bitfenix Fury 650G 
CaseMouse
Fractal Design Arc Mini Teamviewer/Generic 
  hide details  
Reply
Psychosis
(20 items)
 
FamilyHTPC
(17 items)
 
 
CPUMotherboardGraphicsGraphics
Intel Core i7 3820 ASUS X79-DELUXE EVGA GTX 980 Classified EVGA GTX 980 Classified 
RAMHard DriveHard DriveHard Drive
16GB Corsair Vengeance 1600MHz Mushkin Enhanced Chronos 120GB Samsung 850 EVO 250GB Western Digital Caviar Blue 500GB 
Hard DriveCoolingOSMonitor
Western Digital Caviar Blue 320GB Cooler Master Nepton 240mm Windows 7 Pro 64-bit ASUS VE248H 
MonitorKeyboardPowerCase
Dell IN2020M WASD CODE MX Clears BeQuiet PowerZone 850W Phanteks Enthoo Pro 
MouseMouse PadAudioAudio
Logitech G700s $3 Walmart thing Logitech S120 + subwoofer Kingston HyperX Cloud II 
CPUMotherboardGraphicsGraphics
Intel Core i3 3570K ASUS Z77-A MSI GTX 970 EVGA GTX 950 
RAMHard DriveHard DriveCooling
G.SKILL Ares 4x4GB 1600MHz Orange SanDisk SSD Plus 120GB [OS] Western Digital Caviar Black 4TB (WD4003FZEX) [... Cooler Master Hyper 212 EVO 
CoolingCoolingOSMonitor
Corsair SP120 HP dual pack 4xCorsair AF120 QE Windows 7 Pro 64bit 55" LG 1080p TV 
MonitorKeyboardPowerCase
TeamViewer Microsoft Keyboard 800 Antec TruePower Quattro 850W Cooler Master HAF 932 
Mouse
Microsoft Mouse 1000 
CPUMotherboardGraphicsRAM
Intel Xeon X3440 Asus P7H55-M DP MSI GTX 770 Lightning 4GB 1333MHz ASint Technology 
Hard DriveCoolingCoolingOS
SanDisk SSD Plus 120GB Cooler Master TX3 Enough fans to keep it cool Currently Windows 7 
OSMonitorKeyboardPower
Soon to be Ubuntu 14.04 LTS again Dell IN2020M Teamviewer/Generic Bitfenix Fury 650G 
CaseMouse
Fractal Design Arc Mini Teamviewer/Generic 
  hide details  
Reply
post #60 of 90
Thread Starter 
Quote:
Originally Posted by dman811 View Post

The Silverstone SG-08 was a wonderful case to work with. My customer wanted it as a strictly HTPC build, so I built it to his specs with some of my own suggestions.

Part list I made for him:
  • Silverstone SG-08 600W
  • MSI FM2-A75IA-E53
  • AMD A6-5400K
  • SAPPHIRE Radeon HD 6450 1GB (He had it)
  • G.SKILL 4GB (2 x 2GB) 1333MHz Model F3-10600CL9D-4GBNT (He had it)
  • ADATA Premier Pro SP600 32GB (Windows and VLC)
  • Western Digital Green 2TB (Movies)
  • ASUS USB 2.0 Black External Slim CD/DVD Writer (didn't want internal)
  • Logitech K400 (He had it)


I am satisfied with all the parts, especially the SSD, being one of the only 32GB SATAIII non-cache SSDs on the market. The case was definitely decent, not the best ITX case I've worked with (that would be another Silverstone, the SG05W-USB3.0) I called tech support asking them why they included a power supply with such long cables. Their response was good, I was on hold for 10 minutes, and then Jake picked up, and asked me what my problem was, I told him that the cables were unnecessarily long, and the wattage on the power supply was a bit high for an ITX case, that I would only use as an HTPC case. He told me that some people want their HTPCs to be extremely powerful, even if in the ITX form factor, which I had to agree with him on, seeing as the HTPC I built for my family (FamliyHTPC middle rig in my sig) is quite unnecessarily large, and that the cables are too long for the size of the case, but as a price saving aspect, they wouldn't include a power supply with custom length cables, which definitely had some merit to it. but I wanted it to fit everything I wanted, and more for expandability later on down the line. Over all, Silverstone CS was some of the best I have had to contact in quite a long time, tying with Fractal Design, and falling in a close 2nd to Corsair.

 

10 minutes! Wow that's too long!  j/k

 

But your experience was positive, so that's good.

 

I've read from others some negative Silverstone experiences as well when it comes to RMA.

 

One pays enough for a Silverstone case though I think in fact they might be a bit overpriced is probably why they "threw in" a higher wattage PSU. tongue.gif

 

How's the rigidity of the panel(s) of the SG-08 case?, not that I'd be ordering this type case anytime soon. smile.gif

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