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Tera Online Crash - Gigabyte 7970 OC

post #1 of 13
Thread Starter 
I have a Gigabyte 7970 OC edition. When playing Tera online the game randomly freezes/video locks, all sound is gone. 3-4 seconds later my PC monitor shuts off and acts like it's in sleep mode. Ctrl+alt+Delete does not work, I have to hard reboot. I use Radeon Pro to set in-game settings. I force SMAA @ Ultra and use Sweetfx to enhance the color quality (Radeon Pro built in version). I have tried several driver versions ranging from 13.2 beta 5 down to 12.8. The crashes seems to happen quicker using the 13.2 Beta 5 vs 13.1 or 12.11 Beta. PC Specs are below. See below for specs and temps under load.

CPU - 50-65C, GPU - Never goes above 50 under full load.

Core i7 930 @ 4.0 ghz, 8 GB DDR3 1333 @ 1450, Asus Sabertooth X58, Antec 1200, 7970 OC, Sound Blaster Audigy, Viewsonic 27" LED/LCD, Antec 100O PSU.

Windows 7 Ultimate 64 Bit

Any help would be greatly appreciated.

Thanks.
Edited by Kenstin1983 - 2/12/13 at 11:37am
post #2 of 13
Doesnt sound memory related, I dont think it would be a power issue.

Hows the Card Look when installed, does it look like it is Sagging, or bending downward at all compared tot he motherboard?

this exact issue happens with my wifes PC, the Board is warping and contact with the GPU and the PCIE slot seems to be the problem.

try to ljne up your sight on it, if it doesnt appear to sit completely straight then this may be the issue,

Otherwise my usual GPU advice, run a room fan to blow air across the Chipset and motherboard , sweeping from the chipset to the back of the PC, keep the airflow normal. this will let you rule heat out of the equation at the very least.
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post #3 of 13
I play tera like 16 hours a day. if its the same SMAA injector i used it makes the UI look pretty bad the one where you can hit pause/break to switch it on and off. iether way i found enhancing graphics in CCC is a horrible idea with Tera. better to use the INI file edits http://www.bluegartr.com/threads/110355-Tera-.ini-Performance-Graphics-Tweak-Guide. not sure if that has all the tweaks i like to shut off motion blur depthoffield and set anisotropy to 16x theres also a way to make colors pop out more in the ini. I highly suggest disabling mouse smoothing and frame limiting. there a ton of other ini guides id suggest googling around. anyway using CCC to enhance tera never worked for me. I'm pretty sure the engine is locked from allowing most of that from working
Edited by nazarein - 2/12/13 at 1:51pm
post #4 of 13
Thread Starter 
Hello,
I did notice my video card was sagging a little bit. It appears the locking mechanism on the Pci-e Slot wasn't locked in all the way. It seemed a little loose, I fixed that. I also switched my PCI 8 pin and 6 pin connectors to different 12v rails on my PSU. Hopefully this fixes the issue. I'll report back.

Thanks.
post #5 of 13
I have 7970 cf and i play tera just fine. Did you try to reinstall drivers or the game?
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post #6 of 13
Thread Starter 
Just an update - After tightening the video card and switching the PCI-E cables the crash happened again last night. This time the game froze but the monitor did not turn off/go to sleep. I still had to hard reset the PC. I installed 12.10 drivers and disabled SMAA to see if that's the reason for the crashes. Keep you posted.
post #7 of 13
Thread Starter 
Update - After disabling SMAA and using in-game MSAA settings of 4x MSAA and 16x AF the crashing still occurs. I'm not sure what else to do. Tera is the only game I play that crashes. I can play BF3 @ Ultra settings with 60 fps no problem. I also play DMC, Farcry 3, TF2 and Skyrim and i've never had any of these issues. Any other ideas?

Thanks.
post #8 of 13
how long have you had the card for?
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post #9 of 13
Thread Starter 
I bought the card right after X-mas. So not even 2 months. I'm pretty sure this is Hardware/Driver related vs a faulty video card. I've read numerous posts where people with Core i7's and 7970's are having these system freezes/lock ups in certain games. Mostly in Tera, WoW and Shogun 2. I was hoping someone had found a solution.

Thanks.
post #10 of 13
have you turned off all the goodies of the i7?

like all the power saving, speedstep, turbo, all those settings.

since you seem to suggest that its an i7 and 7970 issue?
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Nameless Traitor
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CPUMotherboardGraphicsRAM
Core I7 920@3.8ghz Asus P6T-Deluxe GTX 570 1.2gb ;p Mushkin RedLine: 3x2GB 1600mhz 998805 
Hard DriveCoolingOSMonitor
128GB Crucial M4 SSD + 2 x 250GB + 500GB Extern... Noctua U12P Win7 Ultimate 64-bit 20in Wide LCD 1680x1050 
KeyboardPowerCaseMouse
Ducky OCN 1008 MX Brown MechBoard Corsair CMPSU-750HX HAF 932! Logitech G5 
Mouse Pad
Cool Warhammer Print 
CPUMotherboardGraphicsRAM
Opty 165 CCBBE @ 300fsb DFI LanP UT SLI-DR eVGA 8800gts 640mb 2x1gb Corsair XMS TwinX P 
Hard DriveOptical DriveOSMonitor
250 g sataII Max†or NEC DVD+/-DL XP pro 20.1 inch wide 5ms 
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