Originally Posted by Kaldari
I really find it odd how ASUS has made zero attempts to rectify their widely known piss-poor RMA experiences. I had a less-than-pleasurable RMA with them years ago, and, with all the other people who make posts like these, I honestly try to find an alternative manufacturer for whatever I'm looking for. MSI is actually my choice these days if at all possible. Their warranties and RMA department are awesome.
That's all well and good that your bottom line isn't suffering ASUS, but it's coming at the cost of customer loyalty. You need to watch it because other players in the industry are quickly rising.
I really doubt Asus cares. They're the number one motherboard manufacturer in the world by a wide margin. Last I saw, they still held over 50% of the market while the next closest competitor was sitting at something like 20%.
I do think one of the reasons you see so many problems with Asus is that they are so big. As companies get bigger, so too does the bureaucracy and the ability of the company and the departments to be flexible. It's actually one of the biggest problems in organizational sciences. You need to have a somewhat rigid organizational structure in order to be and remain successful, but at the same time, if you get too bogged down in that rigid structure, your company has a good chance of failing because it cannot adapt or do things quickly. Sometimes you run into the problem of too much structure, too much rigidity and it makes it difficult for the company to do anything efficiently. I think there's a degree of that happening at Asus, particularly since it seems like most of the company, except for those who are doing some very specific tasks in the ROG lineup, is overly rigid and entrenched in bureaucracy to such an extent that the efficiency of the company and ability of the company to provide effective support has been hampered. Of course I haven't seen enough data about the internal structure and happenings at Asus to definitively make such a claim, but it does appear that way to an outside observer who did some work in organizational ecology for his Master's degree.
Originally Posted by mwl5apv
Alright guys here is the next update...first off I wanted to say thank you Asus for FINALLY getting your $hit together(somewhat) and sending me a fully functional board. However I am not completely satisfied with this one either.
The above picture is what I found on the board. Outside of that cracked plastic piece the board was literally caked in dust. But none the less, dust os just dust.
I managed to get Tue board cleaned off And hooked up. So far all seems well. The computer purrs just as it did before.
Now, here is my question for all of you..... Should I accept this motherboard as is? I mean yes all seems to function normally but it still is technically damaged.
I will be contacting Dwayne either way and letting him know what I received but should I accept this? Or ask for a new( and I mean brand new) motherboard? Yes I want my computer up and running again but at the same time have expectations on how I should be treated by a company of this caliber. What is all of your suggestions?
You've already pushed for a new board, but I would have probably gone a different route said that I would accept the motherboard if they sent a replacement RAM clip (how hard could it be to replace on your own) and would either compensate me in some way or sponsor a future build of mine (in writing via email by someone in a position of authority) for the my down time due to the incompetence and obvious bad faith on their part and if they wouldn't, I would accept nothing less than a new motherboard.