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Another bad ASUS rma(UPDATE 03/12/13 - NIB motherboard recieved) - Page 12

post #111 of 147
Thread Starter 
Quote:
Originally Posted by Kaldari View Post

That's great that you're getting a new board.
I said it before, however, that I think this sudden willingness to bend over backwards comes from them catching a whiff of this thread. OCN gets mega traffic, from their target demographic no less, and a thread full of people swearing off all ASUS products is insanely bad PR.

Damage control.



Kudos nonetheless.

Whatever the reason may be, i'ts just nice that I will finally be compensated for all the headache and time lost dealing with all this bull.

Quote:
Originally Posted by Jolly Roger View Post

Hm. Wow. Well all things aside, you have to appreciate a company that is willing to make it right. Some companies have no problem saying " too bad, so sad sucker, better luck next time."

agreed.

Quote:
Originally Posted by 4LC4PON3 View Post

glad it working out for you. even when you get the new board let this be a lesson  to you from here on out skip ASUS products. ASUS RMA no matter how you chop it sucks hard. I never purchase asus products any more after my MANY horrible RMA experiences.  

Oh believe me, lesson learned. Even though theyre sending me a brand new board I will think twice before purchasing an Asus product for as long as I should live. Even if, by some miracle, their RMA procedure is fixed and is handled the way corsair does it(by far the best experience I have ever had with a company) I will have that ill taste in my mouth from this experience. I can safely say that the only real way I will purchase an Asus product in the future is if it has some feature that I absolutely need to have/can't live without. I will definitely be looking at Gigabyte and AsRock motherboards first for all my future projects/builds.

I mean, I'm sure Asus lost more money paying for the shipping of basically 7 motherboards(the original one way and 3 dmged replacements both ways), the wages to have their techs "fix" the units and do whatever they do, and now pay for a brand new unit and ship it than they would have if they'd either done it correctly the first time, or sent me a new unit earlier in the process. It just doesnt make sense to me.

But none the less, this last unit has been shipped(to California this time, not Indianna) and I await the email that states my new unit has been sent to me. I will update hopefully one last time once I get the next board.
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post #112 of 147
Thread Starter 
I have received email confirmation from ASUS sales with the invoice for my motherboard. Judging from the serial number provided it does indeed look like a BNIB board. Shipped FedEx 2-day air.

I will update with pics when I receive it next week.
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post #113 of 147
Thread Starter 
Double post
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post #114 of 147
Quote:
Originally Posted by nubbinator View Post

I really doubt Asus cares. They're the number one motherboard manufacturer in the world by a wide margin. Last I saw, they still held over 50% of the market while the next closest competitor was sitting at something like 20%.

I don't know where you got that from, but the last source, Nov 13 2012 on motherboard shipment I saw showed a much smaller gap between ASUS and Gigabyte.


Edited by sherlock - 3/8/13 at 10:03pm
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post #115 of 147
Anybody have any experience with Gigabyte's customer service? If GA has respectable CS then I'm happy enough to stick to their boards.
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post #116 of 147
Quote:
Originally Posted by sherlock View Post

I don't know where you got that from, but the last source on motherboard shipment I saw showed a much smaller gap between ASUS and Gigabyte.


I was going off of this and this which were the last stats I remembered seeing.
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post #117 of 147
Quote:
Originally Posted by nubbinator View Post

I was going off of this and this which were the last stats I remembered seeing.

Pardon me but both of those sources are dated at Jan, 2012 and only have market share data(claimed by ASUS) on 3 chipset( P67, Z68 & X79), not counting various other Intel chipsets and the entire AMD motherboard market.

The Kitguru source you listed.
Quote:
Asus are highly regarded for the quality of their motherboards worldwide and are claiming to have gained a 70% marketshare for models equipped with the Intel X79 Express chipset. Their report also shows that their Z68 and P67 series motherboards have reached a global market share of 50-60%.

According to reports they will start shipping motherboards to support Intel’s Ivy Bridge in late February. They shipped a total of 23.5 million motherboards in 2011 and are targeting sales of 25 million units this year.

Edited by sherlock - 3/8/13 at 10:06pm
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post #118 of 147
Thread Starter 
Alright fellow OCNers here is what I hope to be the final update. Stopped at FedEx on my way home. Just got back and here is what I received.



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post #119 of 147
I really hope the nightmare is over for you. RMA processes are a little...messed up sometimes. I can understand not immediately offering up a NIB product for an RMA, because they save a lot of money by swapping out a defective product for a (hopefully) working repaired one. But I feel like companies should make it a standard policy to give a customer a NIB product after 2 or 3 consecutive RMA's. If you haven't got it right by then, the customer deserves compensation by way of a brand new item. Just my 2cents.gif
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post #120 of 147
Thread Starter 
Yes, it is nice that they sent me what appears to be a new board. But with the fact that I was without my rig for a month and a few weeks because of the rma, anything less than a new board wouldn't not have been acceptable.


Anyway, here are the rest of the pics. For some reason my phone fought me earlier and sis not want to upload.











I do however have to say that I wasn't the most pleased with the packaging. The motherboard package had roughly 4" of space all around it in the shipping box, and the only thing they packed it with was a few feet of the brown paper. It was very loosely packed.......

And surprise! The accessories box was empty. Lol, it would have been nice to get an actual new package with everything, but no biggie.

All in all, from a quick glance all seems well. I still have to do a proper inspection on the board just to check for anything.
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