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Another bad ASUS rma(UPDATE 03/12/13 - NIB motherboard recieved) - Page 4

post #31 of 147
These stories are always so pathetic. People out there just don't give a **** about their customers. They are some front line HelpDesk persons answering repetitive calls until they go numb. I'm by no means rich but if I buy a product for less than $150 bucks and the store won't take it back, I generally just buy a new one rather than deal with support. That said, I have had dozens of ASUS Products over the decades and never had a problem. So at this point if I did get a bad board, I'd just trash it and buy a new one...With other companies I have gone this way though...
post #32 of 147
Thread Starter 
Quote:
Originally Posted by dixson01974 View Post

That is a little better than what I got. It took 2 ppl from Asus OC team to get it strighten out for me.

Well I'm not sure how your experience went. But this is the only person out of literally a dozen people that I ahve spoken to that seems like he wants to help.
Quote:
Originally Posted by MaxxOmega View Post

These stories are always so pathetic. People out there just don't give a **** about their customers. They are some front line HelpDesk persons answering repetitive calls until they go numb. I'm by no means rich but if I buy a product for less than $150 bucks and the store won't take it back, I generally just buy a new one rather than deal with support. That said, I have had dozens of ASUS Products over the decades and never had a problem. So at this point if I did get a bad board, I'd just trash it and buy a new one...With other companies I have gone this way though...

I wish I was able to do that. This would be so much easier!

Times like these I regret not forking out the extra $35 and get the "extended protection" plans microcenter offers. I would've been able to walk into the store, and gotten a BNIB replacement board in a matter of minutes instead of what is now almost a month of RMAing. doh.gif
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post #33 of 147
Well Robert Gisley is the person that finally help me git a working mobo. So I will ask for him again if I have anymore problems with my mobo.
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post #34 of 147
This scares me as I need to RMA my mobo because of a dead audio chip and PCIE-1 running @ x8 =/...On a side note though I just found a gigabyte g1 sniper 3 for $180 on CL looks pristine mint condition, guy says it was never used, but the box is opened...Hoping to pick it up to use while waiting for this board...then putting my 2600k in it...Also found another 6970 for 160 hehe not sure if I can pass it up quintuple-fire? thumb.gif I must say when worst comes to worst CL can be your friend the deals I have found on that place...biggrin.gif I may have to source another 3770k just for that board If I get it.
     
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post #35 of 147
Thread Starter 
Quote:
Originally Posted by dixson01974 View Post

Well Robert Gisley is the person that finally help me git a working mobo. So I will ask for him again if I have anymore problems with my mobo.

Yea, I will be asking for George W for any type of rma I need with ASUS. As he has been the only one that seems to have put forth an effort.



Anyway, here is another update....

I was told my george W on friday evening that ASUS will be getting back to me within 24-48 hours about my case. I have not heard from asus about anything. no calls and no emails. I requested escallation once again(as George said I should do if I don't hear anything) and the supervisor straight up told me. " We sent out RMA dept. home early today because of Presidents Day, Theres nothing I can do for you, call us back tomorrow" and hung up.

Just as I got a glimmer of hope that something may finally be done I get this $h** again. I will be calling ASUS again today to see where things are at. I also managed to find a number that I believe is to the Corporate Headquarters in the US. Hopefully that number is what I think it is and allows me to speak with some one up top.
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post #36 of 147
sigh i'm dreading sending my 7970 in after reading all the issues with asus rma's
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post #37 of 147
Quote:
Originally Posted by burksdb View Post

sigh i'm dreading sending my 7970 in after reading all the issues with asus rma's
So far it only been with mobos, so you should be fine.
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post #38 of 147
I had a very long sorted issue with RMA'ing some 5970's back in 2011. Each had a DVI port that died....It took me several months, like 9 months, before everything was sorted out and I had a working rig again.....major sucko. What I found out though is that it is bad ju-ju to work with their support dept....flat out....I was instructed to work with their customer support dept instead, so here is the information that I had saved in my notes for that dept. It was from 5/2011 so I'm not sure if anything has changed but I hope that it helps a little bit....

ASUS USA support team consists of the following members:
Channel (boss)
Eric
Trinity
Aaron
Martin

Direct number: 510-818-4877

I also have in my notes to not wait on them to call or email me at all, they never did with me the whole time I dealt with them from what I see in my notes. I made it a priority to call them daily at the same time.....as soon as they opened. If needed I would call them 1 hour before the office closed to remind them of any commitments they may have made over the morning call. Really sucked but that was how I had to deal with them then. Sounds like they haven't changed too much, but since I am a support tech myself, I find it appalling that I as the customer had to call them daily to keep things in motion.

In the end I wound up with 2 brand new GTX590 graphics cards and a brand new Crosshair V Formula motherboard.

Good luck!! thumb.gif
   
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post #39 of 147
Thread Starter 
here is another update. Instead of dealing wiht the rma support in indianna I gave a call to the number I found yesterday. Seems like it was a number to the main customer suport dept in california.
510-739-3777

spoke with a gentlemen and told him I wanted to file a formal complaint and that I wanted to speak with the higehst ranked supervisor on staff. He put me on hold for a few moments and said that the supervisor was with someone else and that he can either have him call me back or he can try to help me out.

I explained the situation to him from top to bottom. He apologized a few times and said he will get a hold of the indianna location asap and get me a reply, I also made sure to tell him that I do not want the same board back, and that if they tried to frankenstein a new set of RAM slots on it and send it back I would be contacting the BBB. Roughly 2 hours after that phone call I have recieved an email from ASUS stating that my new board is ready for shippment with next day air rush shipping.

I am interested to see how the process goes so far. According to this email I should have my board tomorrow. I will update once more as soon as there is other progress.

Canis-X, Thanks for that info. I made sure to take that number down and it will be next on my list to call if anything goes wrong.
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post #40 of 147
I have been following this thread for a few days, and I'm thinking back about my RMAexperience with my MB. A few days, maybe like a week, after it all a lady called me in behalf of ASUS to take a customer satisfaction survey. I gave a decent review because it all turned out basically right.
I was wondering if anyone else has received a call before?
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Crucial MX300 750GB LG Blu-ray Windows 10 P502ui-b1 
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Logitech k400r Rosewill Hive 550W ROSEWILL SRM-01 Vizio S4251W-b4 
CPUMotherboardGraphicsRAM
AMD Phenom II X2 550 MSI 770-C45 Sparkle GT 220 4GB Corsair XMS3 
Hard DriveHard DriveOptical DriveCooling
Western Digital 500GB Caviar Black Seagate Baracuda 1TB ASUS blu-ray Stock 
OSMonitorKeyboardPower
Windows 7 Proffesional  Acer 24"  Logitech Wave OCZ modXtreme Pro 600W 
CaseMouse
Cooler Master Centurion 5 blue Logitech LX8 
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Overclock.net › Forums › AMD › AMD Motherboards › Another bad ASUS rma(UPDATE 03/12/13 - NIB motherboard recieved)