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Another bad ASUS rma(UPDATE 03/12/13 - NIB motherboard recieved) - Page 5

post #41 of 147
RMA asus is the worst
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post #42 of 147
A little off topic, but I have an asus P6T Deluxe mobo I believe it is sitting in my room gatherting dust, as I believe it is dead. I was overclocking on it a while back with an i7 920 and it stopped working and I could see some sort of 'burn' damage on a part of the pcb. The original retailer efused my RMA saying it had this damage on...just wondering if its worth me contacting ASUS? It might have been up to and over a year since I bought it though :/
post #43 of 147
I RMA'd a Nexus 7 to Asus in Texas earlier this month. I sent it certified and the tracking from the postage site says it was delivered over 10 days ago. The RMA status on the Asus site says they are still waiting to receive my tablet. I dunno...
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post #44 of 147
I guess I have been lucky because the one and only time I have had RMA anything with Asus was great. It took about a week turn around and I was sent what looked like a brand new motherboard back. It came in a sealed box and all. And that is the only time I have even had a problem with any Asus product. I have a lot of Asus products 3 27" monitors a 15" laptop a Asus Z77 Sabertooth motherboard a sound card router and a few other products.
 
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post #45 of 147
Thread Starter 
Quote:
Originally Posted by Jolly Roger View Post

I have been following this thread for a few days, and I'm thinking back about my RMAexperience with my MB. A few days, maybe like a week, after it all a lady called me in behalf of ASUS to take a customer satisfaction survey. I gave a decent review because it all turned out basically right.
I was wondering if anyone else has received a call before?

no one has called me about anything yet. Im wondering if theyll even want to contact me with a survey like that

Quote:
Originally Posted by $ilent View Post

A little off topic, but I have an asus P6T Deluxe mobo I believe it is sitting in my room gatherting dust, as I believe it is dead. I was overclocking on it a while back with an i7 920 and it stopped working and I could see some sort of 'burn' damage on a part of the pcb. The original retailer efused my RMA saying it had this damage on...just wondering if its worth me contacting ASUS? It might have been up to and over a year since I bought it though :/

if its burn damage that looks like something on the board blew I would give it a shot and call then asnd ask them. but before you send anything out I would ask to send them pictures of it and see what they say. I think it'd be 50/50 depending on how bad the burn marks are and what caused them.

Quote:
Originally Posted by BillOhio View Post

I RMA'd a Nexus 7 to Asus in Texas earlier this month. I sent it certified and the tracking from the postage site says it was delivered over 10 days ago. The RMA status on the Asus site says they are still waiting to receive my tablet. I dunno...

I was in the same boat with both of the boards I sent out. First one was delivered and signed for according to USPS but aus claimed they recieved it 4 days later. And with the damaged board, They recieved and signed for it a day after I shipped it but they claimed they had nothing for a week after and said they don't know wehre the board is. Only thing is, I live just outside Chicago, IL and sent my board to the Jefferson, IN location. That is only a few hours away.




Anyway, today is the day I get a replacement board back from ASUS. keep your fingers crossed. I'll update after I pick it up from FedEx after work today.
Edited by mwl5apv - 2/21/13 at 7:58am
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post #46 of 147
Thread Starter 
Quote:
Originally Posted by bryonhowley View Post

I guess I have been lucky because the one and only time I have had RMA anything with Asus was great. It took about a week turn around and I was sent what looked like a brand new motherboard back. It came in a sealed box and all. And that is the only time I have even had a problem with any Asus product. I have a lot of Asus products 3 27" monitors a 15" laptop a Asus Z77 Sabertooth motherboard a sound card router and a few other products.

Do you remember who you spoke with about that? and which facility? Just incase

EDIT:

My motheboard has just been delivered at home. Had my brother sign for it. Will update with pics once I get home from work.
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post #47 of 147
Thread Starter 
Well......here we go again....got home after work and opened the package from Asus. And what do you known?!?!

Another damaged motherboard from Asus. Yes, my second replacement board has been sent to me damaged. This time it had hack job soldering in various spots of the board, scratches on the back of the PCB, one of the fan headers had a pin the was bent sideways, and most disgusting of all, it was covered in dirt, dust, and hair!

Here are a few pics I took.















ASUS THIS IS ABSOLUTELY UNACCEPTABLE. For you guys to send a customer 2 damaged products is ridiculous. Where is the quality control? How the hell do you pass that board through inspection?


Fellow OCNers. I could use some help. This is ridiculous. I have called Asus as soon as I opened the package. I emailed them pictures and am now waiting to hear back from Dwayne Cunningham, a supervisor over there, on my 3rd replacement.

What can I do to make sure this will not happen again? Is there anything I can do, or anywhere I can call, or anyone I can speak to to ensure this? Or possibly get a brand new board? I am at a loss right now.
Edited by mwl5apv - 2/22/13 at 10:59am
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post #48 of 147
Quote:
Originally Posted by mwl5apv View Post

Well......here we go again....got home after work and opened the package from Asus. And what do you known?!?!

Another damaged motherboard from Asus. Yes, my second replacement board has been sent to me damaged. This time it had hack job soldering in various spots of the board, scratches on the back of the PCB, one of the fan headers had a pin the was bent sideways, and most disgusting of all, it was covered in dirt, dust, and hair!


ASUS THIS IS ABSOLUTELY UNACCEPTABLE. For you guys to send a customer 2 damaged products is ridiculous. Where is the quality control? How the hell do you pass that board through inspection?


Fellow OCNers. I could use some help. This is ridiculous. I have called Asus as soon as I opened the package. I emailed them pictures and am now waiting to hear back from Dwayne Cunningham, a supervisor over there, on my 3rd replacement.

What can I do to make sure this will not happen again? Is there anything I can do, or anywhere I can call, or anyone I can speak to to ensure this? Or possibly get a brand new board? I am at a loss right now.

Dang man, I wish I had an answer for you. Some people just get the short straw. Looks like it was your turn. Its a huge bummer though, and a BIG let down from a very good company, usually. This is probably the worst I've seen though. I would be livid. But what can you do really? Your at the mercy of the company. The BBB complaints dont do crap from what I hear. Just sucks man, just sucks, you deserve a NEW board!
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post #49 of 147
I think the bent pins on the fan header are just a result of how they box up the ROG-series boards. Although it looks really cool being able to open the flap and look at the board it really doesn't do a very good job holding it in place safely/securely, IMO. I've had several ROG boards where I have had to straighten them out manually. TBH, I think that ASUS should look at how toy maker's package their products and take some notes!! My kids toys take forever to get out of the packaging and are rarely ever damaged....LOL

The discolorations on the board are common and I've seen the same thing on several motherboards and graphic card PCB's.

The scratch....it could pose a problem if it severed the trace paths but I can't tell in the pics.

Have you tried it to see if it works? If it does, I would just let it go at this point.....pick your battles type thing ya know?
   
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post #50 of 147
Quote:
Originally Posted by Canis-X View Post


The discolorations on the board are common and I've seen the same thing on several motherboards and graphic card PCB's.

My GTX 660 came out of the box brand new with some weird discoloration on the PCB too. Kind of like a white powder. My GTS 450s had it too.
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FX-8350 (4.8GHz) Sabertooth 990FX (R1.01/BIOS1604) ASUS GTX 780Ti 2x8GB G.SKILL TRIDENT-X (2140MHz) 
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Samsung 840 PRO 128GB Samsung 850 EVO 500GB Kingston HyperX 3K 128GB Kingston SSDnow 128GB 
Hard DriveOptical DriveOptical DriveCooling
WD Caviar BLACK 500GB ASUS Blu-ray ASUS LightScribe SILVER ARROW SB-E 
OSMonitorKeyboardPower
Windows 7 PRO 64-bit 3x ASUS VN248H (24" 1080p AH-IPS) Logitech G710+ Seasonic G-750 
CaseMouseMouse PadAudio
CM STORM:Trooper (DEFCON-3 MOD) Logitech MX Master Corsair MM600 CREATIVE Sound Blaster Z 
AudioOther
Audio Technica ATH-m50xbl Chill Factor III 
CPUMotherboardGraphicsRAM
AMD Athlon X4 880k ASRock A88M-G/3.1 ASUS GTX 660ti HyperX Fury 8GB 
Hard DriveOptical DriveOSMonitor
Crucial MX300 750GB LG Blu-ray Windows 10 P502ui-b1 
KeyboardPowerCaseAudio
Logitech k400r Rosewill Hive 550W ROSEWILL SRM-01 Vizio S4251W-b4 
CPUMotherboardGraphicsRAM
AMD Phenom II X2 550 MSI 770-C45 Sparkle GT 220 4GB Corsair XMS3 
Hard DriveHard DriveOptical DriveCooling
Western Digital 500GB Caviar Black Seagate Baracuda 1TB ASUS blu-ray Stock 
OSMonitorKeyboardPower
Windows 7 Proffesional  Acer 24"  Logitech Wave OCZ modXtreme Pro 600W 
CaseMouse
Cooler Master Centurion 5 blue Logitech LX8 
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DEFCON-3
(22 items)
 
   
CPUMotherboardGraphicsRAM
FX-8350 (4.8GHz) Sabertooth 990FX (R1.01/BIOS1604) ASUS GTX 780Ti 2x8GB G.SKILL TRIDENT-X (2140MHz) 
Hard DriveHard DriveHard DriveHard Drive
Samsung 840 PRO 128GB Samsung 850 EVO 500GB Kingston HyperX 3K 128GB Kingston SSDnow 128GB 
Hard DriveOptical DriveOptical DriveCooling
WD Caviar BLACK 500GB ASUS Blu-ray ASUS LightScribe SILVER ARROW SB-E 
OSMonitorKeyboardPower
Windows 7 PRO 64-bit 3x ASUS VN248H (24" 1080p AH-IPS) Logitech G710+ Seasonic G-750 
CaseMouseMouse PadAudio
CM STORM:Trooper (DEFCON-3 MOD) Logitech MX Master Corsair MM600 CREATIVE Sound Blaster Z 
AudioOther
Audio Technica ATH-m50xbl Chill Factor III 
CPUMotherboardGraphicsRAM
AMD Athlon X4 880k ASRock A88M-G/3.1 ASUS GTX 660ti HyperX Fury 8GB 
Hard DriveOptical DriveOSMonitor
Crucial MX300 750GB LG Blu-ray Windows 10 P502ui-b1 
KeyboardPowerCaseAudio
Logitech k400r Rosewill Hive 550W ROSEWILL SRM-01 Vizio S4251W-b4 
CPUMotherboardGraphicsRAM
AMD Phenom II X2 550 MSI 770-C45 Sparkle GT 220 4GB Corsair XMS3 
Hard DriveHard DriveOptical DriveCooling
Western Digital 500GB Caviar Black Seagate Baracuda 1TB ASUS blu-ray Stock 
OSMonitorKeyboardPower
Windows 7 Proffesional  Acer 24"  Logitech Wave OCZ modXtreme Pro 600W 
CaseMouse
Cooler Master Centurion 5 blue Logitech LX8 
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