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Another bad ASUS rma(UPDATE 03/12/13 - NIB motherboard recieved) - Page 6

post #51 of 147
Thread Starter 
Quote:
Originally Posted by Canis-X View Post

I think the bent pins on the fan header are just a result of how they box up the ROG-series boards. Although it looks really cool being able to open the flap and look at the board it really doesn't do a very good job holding it in place safely/securely, IMO. I've had several ROG boards where I have had to straighten them out manually. TBH, I think that ASUS should look at how toy maker's package their products and take some notes!! My kids toys take forever to get out of the packaging and are rarely ever damaged....LOL

The discolorations on the board are common and I've seen the same thing on several motherboards and graphic card PCB's.

The scratch....it could pose a problem if it severed the trace paths but I can't tell in the pics.

Have you tried it to see if it works? If it does, I would just let it go at this point.....pick your battles type thing ya know?

A select few of the discolorations on the pcb do look like flux that was not cleaned off, yes, but that is not what I was worried about. For example if you look at the second to last picture the discoloration is not flux. its dark kind of looks like a burn mark. and that shape of it, it looks like something popped or blew in that spot.(if you ever put a fire cracker on concrete and let it blow, you get the same dark ring going outwards)

and the scratch on the PCB near the bottom usb headers is indeed going into the trace. I can see a slight bit of what looks to be copper at the very edged of that scratch.

I understand the choosing my battles. And if the board would have showed up with only a fan header that had a pin bent a little, sure no problem, i'd bend it back. but I'm afraid the pin will break off if I try, thats the angle its bent at, the ics don't seem to do it justice. and the other things I noted above are what really crossed the line of living with it.
Edited by mwl5apv - 2/22/13 at 3:54pm
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post #52 of 147
Asus us the worst when it comes to RMA
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post #53 of 147
I'm sorry man....I didn't mean to sound insensitive. Have you tried the number that I offered?
   
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post #54 of 147

asus rma is a pile of crap. I had a few issues with rma's in the past. I don't even support them anymore I refuse to buy there products. I hope you get this resolved but in all honestly its not going to be fast nor easy.

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post #55 of 147
Thread Starter 
Quote:
Originally Posted by Canis-X View Post

I'm sorry man....I didn't mean to sound insensitive. Have you tried the number that I offered?

oh no, i didn't take it that way at all. Im sorry if I came off sounding defensive. And yes, I contacted that number you gave me. spoke to a rep and he told me that i have to wait until I get my rma emails again. Outside of that he said he couldnt help me and wouldn't transfer me to a supervisor.

I'm going to have to try the number again and Give Dwayne Cunningham @ the indianna location a call as well. He seemed rather upset when I called and spoke to him about yet another damaged board.

Quote:
Originally Posted by 4LC4PON3 View Post

asus rma is a pile of crap. I had a few issues with rma's in the past. I don't even support them anymore I refuse to buy there products. I hope you get this resolved but in all honestly its not going to be fast nor easy.

Im hoping a third time will be a charm. As of now, I am expecting to be out for another week and a half. I have been out fo commision for about a month now. Original RMA was issued and began 01/26
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post #56 of 147
Quote:
Originally Posted by mwl5apv View Post

I'm going to have to try the number again and Give Dwayne Cunningham @ the indianna location a call as well. He seemed rather upset when I called and spoke to him about yet another damaged board.
Im hoping a third time will be a charm. As of now, I am expecting to be out for another week and a half. I have been out fo commision for about a month now. Original RMA was issued and began 01/26
It took me over 2 month and 4 RMAs to get a working mobo.
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post #57 of 147
Thread Starter 
Quote:
Originally Posted by dixson01974 View Post

It took me over 2 month and 4 RMAs to get a working mobo.

ouch, I really hope this doesnt take that long.


Anyway...UPDATE. Called Asus and spoke with Supervisor Dwayne C once more. Let him know that I got the emails with the prepaid shipping label and RMA instructions. Asked him if they indeed had a board on hold for me. He said inventory has been checked and they have a board ready for me. He also said he will personally thouroghly check over the motherboard himself and test it to make sure it is in proper working order. He asked me to ship my board on monday morning and email him as soon as I drop it off at the FedEx location. And to call him monday evening to follow up and make sure everything is still as it should be. I am keeping my fingers crossed once more. I am hoping Dwayne will make sure things are done correctly this time around.
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post #58 of 147
Quote:
Originally Posted by mwl5apv View Post

ouch, I really hope this doesnt take that long.


Anyway...UPDATE. Called Asus and spoke with Supervisor Dwayne C once more. Let him know that I got the emails with the prepaid shipping label and RMA instructions. Asked him if they indeed had a board on hold for me. He said inventory has been checked and they have a board ready for me. He also said he will personally thouroghly check over the motherboard himself and test it to make sure it is in proper working order. He asked me to ship my board on monday morning and email him as soon as I drop it off at the FedEx location. And to call him monday evening to follow up and make sure everything is still as it should be. I am keeping my fingers crossed once more. I am hoping Dwayne will make sure things are done correctly this time around.

Instead of him testing the motherboard they gonna send you (which makes me think its a refurb/second hand mobo), why cant they just send you a damm new motherboard? Its pathetic, sounds like they dont know thier ass from thier elbow.
post #59 of 147
I hope that guy knows what he is doing, because it took 2 guys from Asus Overclocking Team to get me a mobo that the PCI-E slot 1 that runs at x16 instead of x8.
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post #60 of 147
Thread Starter 
Quote:
Originally Posted by $ilent View Post

Instead of him testing the motherboard they gonna send you (which makes me think its a refurb/second hand mobo), why cant they just send you a damm new motherboard? Its pathetic, sounds like they dont know thier ass from thier elbow.

I asked him the same thing. He claimed he didn't have new boards at his facility nor the authority to ship me a new unit. I was a bit peeved when he told me he can't ship a new unit but at this point in time I just need a non damaged fully functional board.
Quote:
Originally Posted by dixson01974 View Post

I hope that guy knows what he is doing, because it took 2 guys from Asus Overclocking Team to get me a mobo that the PCI-E slot 1 that runs at x16 instead of x8.

I hope so as well. We will see when I speak to him again on Monday.
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