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[Sapphire 7970 OC] Screen sometimes doesn't wake after idle or sleep? Please help!

post #1 of 115
Thread Starter 
Hey guys,

So I've had my new rig for about almost a month now and I've been having this issue for quite awhile. I've set my display to turn off after 10minutes of idle and sometimes when I return to the PC, it wouldn't respond at all. The screen would not light up no matter what I do and I would be forced to do a forced restart.

It happens everyday randomly and it's REALLY getting on my nerves. At first I thought it might be a Windows 8 problem or a SSD issue or maybe an issue with my OC making it unstable, but I've been led to think that it could be a graphics driver issue.


Before I go on further, here are my specs:

i5 3570K (OC @ 4.5GHz 1.32V)
ASUS Z77-V
Sapphire 7970 OC 3GB FleX Edition
Intel 520 120GB
WD Caviar Black 1TB
Seasonic X 850W
Samsung SyncMaster 2032MW (Screen)
Windows 8 Pro x64

I've set my PC to:
Turn off display after - 10minutes
Sleep - Never
Hybrid Hibernate - Off
Hibernate - Off
Sleep Hard Disk - Never
Graphics Card ULPS - On/Off (tried both, didn't help)

BIOS Settings:
PLL Overvoltage - On/Off (tried both, didn't help)
ASUS EPU Power Saver - On/Off (tried both, didn't help)
Tried on default Clock speeds and OC'd Clock speeds, problem occurs on both.


I've tried almost everything within my knowledge to remedy this issue but nothing has worked so far. I've scoured the internet for a solution but forum posts about this issue is scarce and any "solutions" I've found so far doesn't work for me. Solutions such as "turn off PLL in BIOS", "Update Drivers", "Turn Hibernate Off", "Update your BIOS", etc.

I have all the latest drivers and also the latest BIOS version from ASUS.

I know a work around would be to not allow the display to sleep, but I'm hoping not to resort to that because I have a Razer Blackwidow Ultimate Stealth which has a feature to turn off the backlights when the display dims. Not allowing the Display to turn off by itself while idle would disable that keyboard feature and I would very much like to keep that.

Having said that much, does anyone have the technical expertise to diagnose where the problem lies exactly? Or have anyone encountered this issue or maybe know a fix to this? Or am I really alone on this?

Well whatever it is, any help would be VERY MUCH APPRECIATED!!!

Many Thanks,
Gabriel
Edited by GabrielQ - 2/13/13 at 4:53am
post #2 of 115
Have you tried Ctrl+Alt+Del and after getting image Esc?
    
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CPUMotherboardGraphicsRAM
Intel Core i7 6700K MAXIMUS VIII HERO NVIDIA GeForce GTX 1080 Ti G. 
RAMHard DriveHard DriveHard Drive
G. Samsung 830 SSD Western Digital Caviar Blue Seagate ST3 
CoolingOSMonitorKeyboard
Noctua DH-15 Windows 10 Pro Dell U2311H  Genius 
PowerCaseMouseMouse Pad
Corsair RM750X Cooler Master Haf 932 Newskill Renshi Guang PixArt 3360 Newskill Nami 
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post #3 of 115
Thread Starter 
Quote:
Originally Posted by Nonehxc View Post

Have you tried Ctrl+Alt+Del and after getting image Esc?

Yes I have tried Ctrl+Alt+Del. But what is "after getting image Esc"?

I've tried everything I could think of. I've plugged out the DVI cables from the monitor side and my CPU side, I've turned my monitor on and off, pulled the power plug in and out of my monitor too.

The only fix is to force restart it by holding down the case's power button.. Which isn't exactly a fix.
post #4 of 115
i have had this issue and never was able to fix it not sure yet what causes the computer to not wake up im running windows 7 . The only fix that i can suggest is never letting the computer sleep that is what i did it is not a fix but it avoids the hard power off that you have to do but i did find that if you have your computer shut down when pushing the power button it helped with the hard shut down i looked around for a fix and i did not find one.

I have a feeling that there is an issue in windows itself. its not the video card im sure it is doing what it is supposed to do i have the 7870 and it has done this to me since i reinstalled windows 7
post #5 of 115
Quote:
Originally Posted by GabrielQ View Post

Yes I have tried Ctrl+Alt+Del. But what is "after getting image Esc"?

I've tried everything I could think of. I've plugged out the DVI cables from the monitor side and my CPU side, I've turned my monitor on and off, pulled the power plug in and out of my monitor too.

The only fix is to force restart it by holding down the case's power button.. Which isn't exactly a fix.

When you get to the "Lock This Computer, Log Off, Task Manager, etc." screen(that is, if you get to the screen), pressing Esc.
    
CPUMotherboardGraphicsRAM
Intel Core i7 6700K MAXIMUS VIII HERO NVIDIA GeForce GTX 1080 Ti G. 
RAMHard DriveHard DriveHard Drive
G. Samsung 830 SSD Western Digital Caviar Blue Seagate ST3 
CoolingOSMonitorKeyboard
Noctua DH-15 Windows 10 Pro Dell U2311H  Genius 
PowerCaseMouseMouse Pad
Corsair RM750X Cooler Master Haf 932 Newskill Renshi Guang PixArt 3360 Newskill Nami 
AudioAudioOther
Philips 100w speakers@Via2021 HD onboard Sennheiser HD598 Blackjack & Hookers 
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CPUMotherboardGraphicsRAM
Intel Core i7 6700K MAXIMUS VIII HERO NVIDIA GeForce GTX 1080 Ti G. 
RAMHard DriveHard DriveHard Drive
G. Samsung 830 SSD Western Digital Caviar Blue Seagate ST3 
CoolingOSMonitorKeyboard
Noctua DH-15 Windows 10 Pro Dell U2311H  Genius 
PowerCaseMouseMouse Pad
Corsair RM750X Cooler Master Haf 932 Newskill Renshi Guang PixArt 3360 Newskill Nami 
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post #6 of 115
Thread Starter 
Quote:
Originally Posted by Boydwazup View Post

i have had this issue and never was able to fix it not sure yet what causes the computer to not wake up im running windows 7 . The only fix that i can suggest is never letting the computer sleep that is what i did it is not a fix but it avoids the hard power off that you have to do but i did find that if you have your computer shut down when pushing the power button it helped with the hard shut down i looked around for a fix and i did not find one.

I have a feeling that there is an issue in windows itself. its not the video card im sure it is doing what it is supposed to do i have the 7870 and it has done this to me since i reinstalled windows 7

But the thing is, sometimes the screen wouldn't turn on from sleep either. It's just pitch black like there's no signal.. Does your PC always wake up from sleep? Hmm well maybe our problems are slightly different..

Well, I'm just at a loss what to think. Video card hardware problem, graphics driver problem, Windows 8 problem, SSD problem.. If I just knew what the source of the problem is, this would be so much easier. Or does someone know how to interpret crash logs or something?

I've also reinstall Windows 8 plenty of times. Everytime the same thing will happen..

Quote:
Originally Posted by Nonehxc View Post

When you get to the "Lock This Computer, Log Off, Task Manager, etc." screen(that is, if you get to the screen), pressing Esc.

Well the screen doesn't even light up. There's no signal going out from the video card at all. It's as if the PC is off.
post #7 of 115
Strange question do you have opened windows(programs, folders) in desktop when you press "sleep" or leaving computer for the long time? Try to close all programs before leaving computer, or just minimize them wink.gif It helped me thumb.gif
post #8 of 115
Thread Starter 
Quote:
Originally Posted by DimQa View Post

Strange question do you have opened windows(programs, folders) in desktop when you press "sleep" or leaving computer for the long time? Try to close all programs before leaving computer, or just minimize them wink.gif It helped me thumb.gif

Well most of the time I close all programs except Skype but it will be minimized. I will let it idle at desktop with no open windows. Some times I'll lock the PC at that state some times I just leave it there. The PC still freezes randomly/occasionally in both.

It also happens sometimes when I leave the PC to run prime95 overnight to stress test my OC.. D:
post #9 of 115
Quote:
Originally Posted by GabrielQ View Post

Well most of the time I close all programs except Skype but it will be minimized. I will let it idle at desktop with no open windows. Some times I'll lock the PC at that state some times I just leave it there. The PC still freezes randomly/occasionally in both.

It also happens sometimes when I leave the PC to run prime95 overnight to stress test my OC.. D:

Well mate at least you know it's not just you or your card to be precise wink.gif Same happens to me and i have Gigabyte 7950 WF3 rolleyes.gif
post #10 of 115
Thread Starter 
Quote:
Originally Posted by DimQa View Post

Well mate at least you know it's not just you or your card to be precise wink.gif Same happens to me and i have Gigabyte 7950 WF3 rolleyes.gif

Damn, if it's such a common problem, why haven't anyone figure it out yet? sadsmiley.gif

So it's definitely an ATI driver issue? Since it's actually happening across different brands..
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