Originally Posted by NrGx
What exactly is fail with Telstra? It has 99% coverage over all of Australia, some of the fastest 4G speeds in the OECD and has a good range of phones. Is it just that you can't afford their plans?
I travel regularly on the Hume Highway between Melbourne and Canberra and Telstra is the only network that can give me 3G (usually 6-8 Mbps) all the way through. I get $600 worth of calls and 1.5GB of data with unlimited texts for $59/month. I think that's a pretty good deal.
Ever dealt with Telstra customer "service"?
Use telstra bigpond broadband?
Telstra are absolutely disgusting. The only reason they have the best coverage is because they have a monopoly on the hardware, which we can thank the federal government for.
In regards to their bigpond internet, my best mate who lives in Cairns had to use dialup for 5 months because Telstra were too lazy to send out a technician to repair something at the exchange to allow them to use broadband. Only after hassling their local MP for 5 months did they FINALLY get Telstra off their lazy backside to go out and fix the issue. That is absolutely abyssmal and terrible treatment of paying customers.
Needless to say, he switched ISP about 2 months later when the connection went down again and has refused to pay them as the service was inadequate. Telstra tried to hassle them to pay them but again, they went to their local MP and got him to step in.
If you want to learn how NOT to run your business, just look at Telstra. Absolutely terrible and I wouldn't go with them even if someone had a gun to my head