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[Problem Solved]Galaxy S3 not recongized by computer, help needed with troubleshooting.

Poll Results: What should I do with my GS3?

 
  • 0% (0)
    1. Get AT&T Warranty Replacement
  • 0% (0)
    2. Send to Samsung for Warranty Repair
  • 100% (1)
    3. Stick with it
1 Total Vote  
post #1 of 9
Thread Starter 
Hi, I have been using my AT&T Galaxy S3(SGH-I747,not rooted) since last August and it have been working fine. However since a Firmware update in last October I have been unable to get it recognized by my desktop or latptop and connect as a media device (with latest version of Samsung usb driver & kies) on any usb port.

I tried the following(none of them solved my issue):
  • Reset the phone to factory stock(twice)
  • updated to Android 4.1.1 on last reset(originally had ICS)
  • USB debugging mode
  • Called AT&T customer support, after doing a reset and seeing no result they offered me a warranty replacement(refurbished), I said I'll wait to decide(1 year warranty still have 6 month left)
  • At&T customer support redirected me to Samsung customer support on another call, after explaining my situation and have me uninstall and reinstall kies(still no dice), they offered me warranty repair(1 year factory warranty still 6 month left, I registered the phone to my Samsung account),I said I'll wait to decide.


I have read quite a few threads online on this topic via google serach, there doesn't seem to be a clean fix.

My next upgrade is after Feb 28, 2014.

Everything else on the phone is working fine, the only significant hindrance is file transfer(mostly photos) which could only be done via Wifi(Kies) and can be slow at times. If you had experienced this issue and fixed it please let me know how you did it. Otherwise let me know how you would deal with this situation if you are in my shoes.
Edited by sherlock - 2/15/13 at 10:19pm
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post #2 of 9
Are you mounting it as USB storage?
     
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post #3 of 9
Thread Starter 
Quote:
Originally Posted by Pedroc1999 View Post

Are you mounting it as USB storage?

I don't know what you are talking about, care to explain?
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Skylake 1080 FTW
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XPS 15
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Hard DriveHard DriveHard DriveHard Drive
Samsung SM951 128GB Samsung 840 Pro 256 GB Muskin Reactor 1TB Seagate Baracuda 2TB ST2000DM001 HDD 
Hard DriveCoolingOSMonitor
Seagate Baracuda 2TB ST2000DM001 HDD Corsair H110i GT Windows 10 Pro  Acer XB321HK 32" 4K G-sync 
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Corsair K70 Rapid Fire EVGA SuperNova 650 P2 NZXT H440 Black Logitech G900  
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Razer Vespula CyberPower CP1500PFCLCD - PFC Sinewave UPS Syst... 
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post #4 of 9
Ok, ICS took out the USB Mass Storage feature for MTP. That is why when you installed the upgrade (You probably came from GingerBread) The only way to get it back is either connect with Samsung KIES or use an app like this...


http://forum.xda-developers.com/showthread.php?t=1711009
     
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WD Caviar Blue 1tb 7200RPM WD Caviar Blue 1tb 7200RPM WD Caviar Blue 500gb 7200RPM 120.5 Custom Loop 
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WD Caviar Blue 1tb 7200RPM WD Caviar Blue 1tb 7200RPM WD Caviar Blue 500gb 7200RPM 120.5 Custom Loop 
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CaseMouseAudio
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LiteOn Bluray Player Corsair Hydro Series H100i Zalman 120mm Led Fans x4 Windows 10 Pro x64 
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post #5 of 9
Thread Starter 
Quote:
Originally Posted by Pedroc1999 View Post

Ok, ICS took out the USB Mass Storage feature for MTP. That is why when you installed the upgrade (You probably came from GingerBread) The only way to get it back is either connect with Samsung KIES or use an app like this...


http://forum.xda-developers.com/showthread.php?t=1711009


Actually I think had ICS/4.0.X to at the beginning(bought the phone in August), and am currently on JB/4.1.1. Plus I am not trying to available as USB mass storage device, I am just trying to connect the phone to my computer so I sync/backup files such as photos.
Edited by sherlock - 2/16/13 at 3:28pm
Skylake 1080 FTW
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XPS 15
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CPUMotherboardGraphicsRAM
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Samsung SM951 128GB Samsung 840 Pro 256 GB Muskin Reactor 1TB Seagate Baracuda 2TB ST2000DM001 HDD 
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Seagate Baracuda 2TB ST2000DM001 HDD Corsair H110i GT Windows 10 Pro  Acer XB321HK 32" 4K G-sync 
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Corsair K70 Rapid Fire EVGA SuperNova 650 P2 NZXT H440 Black Logitech G900  
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Razer Vespula CyberPower CP1500PFCLCD - PFC Sinewave UPS Syst... 
CPUMotherboardGraphicsRAM
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Skylake 1080 FTW
(18 items)
 
XPS 15
(7 items)
 
 
CPUMotherboardGraphicsRAM
i7-6700K  ASUS Maximus VIII Ranger EVGA 1080 FTW TridentZ DDR4-3000 
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Samsung SM951 128GB Samsung 840 Pro 256 GB Muskin Reactor 1TB Seagate Baracuda 2TB ST2000DM001 HDD 
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Seagate Baracuda 2TB ST2000DM001 HDD Corsair H110i GT Windows 10 Pro  Acer XB321HK 32" 4K G-sync 
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Corsair K70 Rapid Fire EVGA SuperNova 650 P2 NZXT H440 Black Logitech G900  
Mouse PadOther
Razer Vespula CyberPower CP1500PFCLCD - PFC Sinewave UPS Syst... 
CPUMotherboardGraphicsRAM
i7-6700HQ 2.6Ghz(3.5Ghz Turbo) Dell XPS 15 Nvidia GTX 960M 8GB DDR4-2133 
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256GB PCIE SSD Windows 10 Pro 15.6" 1080p 
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post #6 of 9
try a computer that you never used your phone with. it should be plug and play, no drivers needed.
go to walmart, best buy or wherever there is a computer and plug your phone.
post #7 of 9
Quote:
Originally Posted by Pedroc1999 View Post

Ok, ICS took out the USB Mass Storage feature for MTP. That is why when you installed the upgrade (You probably came from GingerBread) The only way to get it back is either connect with Samsung KIES or use an app like this...


http://forum.xda-developers.com/showthread.php?t=1711009

i have two galaxy s3 running the latest update, both are properly detected by my PC without installing any driver or kies.
my phones shows up as media device, and you can access both internal and external storage in "my computer"


Edited by ghostrider85 - 2/16/13 at 3:38pm
post #8 of 9
Thread Starter 
Quote:
Originally Posted by ghostrider85 View Post

i have two galaxy s3 running the latest update, both are properly detected by my PC without installing any driver or kies.
my phones shows up as media device, and you can access both internal and external storage in "my computer"


Fixed it by removing the battery, feels so silly right now tongue.gif



Mods feel free to close this thread.
Skylake 1080 FTW
(18 items)
 
XPS 15
(7 items)
 
 
CPUMotherboardGraphicsRAM
i7-6700K  ASUS Maximus VIII Ranger EVGA 1080 FTW TridentZ DDR4-3000 
Hard DriveHard DriveHard DriveHard Drive
Samsung SM951 128GB Samsung 840 Pro 256 GB Muskin Reactor 1TB Seagate Baracuda 2TB ST2000DM001 HDD 
Hard DriveCoolingOSMonitor
Seagate Baracuda 2TB ST2000DM001 HDD Corsair H110i GT Windows 10 Pro  Acer XB321HK 32" 4K G-sync 
KeyboardPowerCaseMouse
Corsair K70 Rapid Fire EVGA SuperNova 650 P2 NZXT H440 Black Logitech G900  
Mouse PadOther
Razer Vespula CyberPower CP1500PFCLCD - PFC Sinewave UPS Syst... 
CPUMotherboardGraphicsRAM
i7-6700HQ 2.6Ghz(3.5Ghz Turbo) Dell XPS 15 Nvidia GTX 960M 8GB DDR4-2133 
Hard DriveOSMonitor
256GB PCIE SSD Windows 10 Pro 15.6" 1080p 
  hide details  
Reply
Skylake 1080 FTW
(18 items)
 
XPS 15
(7 items)
 
 
CPUMotherboardGraphicsRAM
i7-6700K  ASUS Maximus VIII Ranger EVGA 1080 FTW TridentZ DDR4-3000 
Hard DriveHard DriveHard DriveHard Drive
Samsung SM951 128GB Samsung 840 Pro 256 GB Muskin Reactor 1TB Seagate Baracuda 2TB ST2000DM001 HDD 
Hard DriveCoolingOSMonitor
Seagate Baracuda 2TB ST2000DM001 HDD Corsair H110i GT Windows 10 Pro  Acer XB321HK 32" 4K G-sync 
KeyboardPowerCaseMouse
Corsair K70 Rapid Fire EVGA SuperNova 650 P2 NZXT H440 Black Logitech G900  
Mouse PadOther
Razer Vespula CyberPower CP1500PFCLCD - PFC Sinewave UPS Syst... 
CPUMotherboardGraphicsRAM
i7-6700HQ 2.6Ghz(3.5Ghz Turbo) Dell XPS 15 Nvidia GTX 960M 8GB DDR4-2133 
Hard DriveOSMonitor
256GB PCIE SSD Windows 10 Pro 15.6" 1080p 
  hide details  
Reply
post #9 of 9
That's just stupid. Weeks of screwing around. And a battery reset fixed it all. THANK YOU!
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