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Can not permanently delete old messages

post #1 of 8
Thread Starter 
  • What happened?
    I have dozens of old messages in my 'trash' folder. There is no option to delete all of the messages in the trash. There is only a "Move to...." option.

  • Are you able to reproduce this problem consistently?
    Yes. I can select a message in my inbox, I then choose delete and it goes to the trash. There is then no option to permanently delete one or all of the messages.


  • What steps did you take to reproduce this problem?
    I moved everything in my inbox to the trash and tried to delete the trash folder. Does not work. I created a new folder, moved everything from my inbox to the new folder, and lastly I tried to delete the new folder. all of my messages were moved back to my inbox.

  • What action did you expect to occur when this bug appeared? I expected the folder and its contents to be permanently deleted.


  • Any additional information that will help us diagnose the issue:


  • Browser, active browser addons, and operating system:

    Firefox 18.02, Windows 7 64 bit, SP 1
  • URL where the issue occurs:
    In my personal Inbox and trash folders.

post #2 of 8

It may be stupid, but this is the way it's supposed to work.  So, I just pretend that I don't have a Trash folder.

    
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.384 - 1.392V) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveOptical DriveOptical Drive
250 GB Samsung 840 EVO (C:) 250 GB Samsung 840 EVO (D:) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
CoolingOSMonitorKeyboard
Thermaltake Frio Win 7 Home Premium x64 SP1 Retail Samsung 2253BW (1680 x 1050) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
PowerCaseMouseMouse Pad
Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Microsoft Intellimouse Optical (not 1.1A) Basic, but premium round 
AudioOther
X-Fi Titanium HD Altec Lansing VS4121 (2.1 speaker system) 
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CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.384 - 1.392V) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveOptical DriveOptical Drive
250 GB Samsung 840 EVO (C:) 250 GB Samsung 840 EVO (D:) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
CoolingOSMonitorKeyboard
Thermaltake Frio Win 7 Home Premium x64 SP1 Retail Samsung 2253BW (1680 x 1050) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
PowerCaseMouseMouse Pad
Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Microsoft Intellimouse Optical (not 1.1A) Basic, but premium round 
AudioOther
X-Fi Titanium HD Altec Lansing VS4121 (2.1 speaker system) 
  hide details  
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post #3 of 8
Once you have initially deleted it, just go to your trash bin and delete it again from there. It should be permanently removed. You'll need to delete the pm manually and open them manually.
Edited by 5entinel - 2/19/13 at 5:18am
post #4 of 8
Quote:
Originally Posted by 5entinel View Post

Once you have initially deleted it, just go to your trash bin and delete it again from there. It should be permanently removed. You'll need to delete the pm manually and open them manually.

 

There is no option to delete anything in the Trash folder.

    
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.384 - 1.392V) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveOptical DriveOptical Drive
250 GB Samsung 840 EVO (C:) 250 GB Samsung 840 EVO (D:) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
CoolingOSMonitorKeyboard
Thermaltake Frio Win 7 Home Premium x64 SP1 Retail Samsung 2253BW (1680 x 1050) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
PowerCaseMouseMouse Pad
Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Microsoft Intellimouse Optical (not 1.1A) Basic, but premium round 
AudioOther
X-Fi Titanium HD Altec Lansing VS4121 (2.1 speaker system) 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.384 - 1.392V) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveOptical DriveOptical Drive
250 GB Samsung 840 EVO (C:) 250 GB Samsung 840 EVO (D:) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
CoolingOSMonitorKeyboard
Thermaltake Frio Win 7 Home Premium x64 SP1 Retail Samsung 2253BW (1680 x 1050) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
PowerCaseMouseMouse Pad
Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Microsoft Intellimouse Optical (not 1.1A) Basic, but premium round 
AudioOther
X-Fi Titanium HD Altec Lansing VS4121 (2.1 speaker system) 
  hide details  
Reply
post #5 of 8
The trash folders are purged nightly but the last 20 PM s are kept.
post #6 of 8
Quote:
Originally Posted by TwoCables View Post

Quote:
Originally Posted by 5entinel View Post

Once you have initially deleted it, just go to your trash bin and delete it again from there. It should be permanently removed. You'll need to delete the pm manually and open them manually.

There is no option to delete anything in the Trash folder.

Odd, this ability was there before, but it seems to have been "removed" by huddler for whatever reason that maybe.
post #7 of 8
Quote:
Originally Posted by 5entinel View Post

Quote:
Originally Posted by TwoCables View Post

Quote:
Originally Posted by 5entinel View Post

Once you have initially deleted it, just go to your trash bin and delete it again from there. It should be permanently removed. You'll need to delete the pm manually and open them manually.

There is no option to delete anything in the Trash folder.

Odd, this ability was there before, but it seems to have been "removed" by huddler for whatever reason that maybe.

You wouldn't believe the number of complaints we received regularly about accidentally deleted PMs that were forever lost under the old system. As is now, we purge the Trash folder nightly, but always keep the last 20 messages you deleted - this gets rid of messages for members who send and delete a lot, but avoids the problem where a few hours after you deleted something you suddenly realize you needed it.
morpheus
(17 items)
 
smith
(6 items)
 
 
CPUMotherboardGraphicsRAM
Core i5 2400 GIGABYTE GA-H67MA-UD2H-B3 XFX Radeon 7850 Double D G.Skill Ripjaw X 
Hard DriveHard DriveCoolingOS
OCZ Vertex 3 Western Digital 640gb AAKS Zalman VF900 Windows 7 Ultimate x64 
MonitorKeyboardPowerCase
Dell UltraSharp U2412M OCN Ducky 9004 FSP Group FSP450-60GHS(85)-R InWin Dragon Slayer mATX 
MouseAudioAudio
Logitech G5 Digidesign MBox 2 Fiio E7 
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i5-3210m Lenovo X230 Intel HD 4000 Samsung SSD 
OSMonitor
Windows 7 12.5" IPS LED Backlit Panel, 1366x768 
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morpheus
(17 items)
 
smith
(6 items)
 
 
CPUMotherboardGraphicsRAM
Core i5 2400 GIGABYTE GA-H67MA-UD2H-B3 XFX Radeon 7850 Double D G.Skill Ripjaw X 
Hard DriveHard DriveCoolingOS
OCZ Vertex 3 Western Digital 640gb AAKS Zalman VF900 Windows 7 Ultimate x64 
MonitorKeyboardPowerCase
Dell UltraSharp U2412M OCN Ducky 9004 FSP Group FSP450-60GHS(85)-R InWin Dragon Slayer mATX 
MouseAudioAudio
Logitech G5 Digidesign MBox 2 Fiio E7 
CPUMotherboardGraphicsHard Drive
i5-3210m Lenovo X230 Intel HD 4000 Samsung SSD 
OSMonitor
Windows 7 12.5" IPS LED Backlit Panel, 1366x768 
  hide details  
Reply
post #8 of 8
Quote:
Originally Posted by Chipp View Post


You wouldn't believe the number of complaints we received regularly about accidentally deleted PMs that were forever lost under the old system. As is now, we purge the Trash folder nightly, but always keep the last 20 messages you deleted - this gets rid of messages for members who send and delete a lot, but avoids the problem where a few hours after you deleted something you suddenly realize you needed it.

 

All we need to do now is convince everyone that if they don't like it, then don't look in the Trash folder.  Just pretend it's gone for good.  :)

    
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.384 - 1.392V) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveOptical DriveOptical Drive
250 GB Samsung 840 EVO (C:) 250 GB Samsung 840 EVO (D:) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
CoolingOSMonitorKeyboard
Thermaltake Frio Win 7 Home Premium x64 SP1 Retail Samsung 2253BW (1680 x 1050) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
PowerCaseMouseMouse Pad
Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Microsoft Intellimouse Optical (not 1.1A) Basic, but premium round 
AudioOther
X-Fi Titanium HD Altec Lansing VS4121 (2.1 speaker system) 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.384 - 1.392V) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveOptical DriveOptical Drive
250 GB Samsung 840 EVO (C:) 250 GB Samsung 840 EVO (D:) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
CoolingOSMonitorKeyboard
Thermaltake Frio Win 7 Home Premium x64 SP1 Retail Samsung 2253BW (1680 x 1050) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
PowerCaseMouseMouse Pad
Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Microsoft Intellimouse Optical (not 1.1A) Basic, but premium round 
AudioOther
X-Fi Titanium HD Altec Lansing VS4121 (2.1 speaker system) 
  hide details  
Reply
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