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Most reliable customer service, and your thoughts and experiences

post #1 of 3
Thread Starter 
Hello OCN, im looking at buying either a 7850 or 7870, but my concern is the customer service that stands out the most, and ill be willing to pay for a good CS policy. Im currently looking at MSI, Gigabyte, and Sapphire.

Now, i have read that sapphire has replaces broken video cards before, usually sending a newer model if the other ones have been discontinued. True? If i wanted to use the warrenty to buy a new card, will i be able to do that by just sending it back and saying im not happy with it anymore?

Thanks!

Greg
post #2 of 3
Quote:
Originally Posted by Indiegreg View Post

Hello OCN, im looking at buying either a 7850 or 7870, but my concern is the customer service that stands out the most, and ill be willing to pay for a good CS policy. Im currently looking at MSI, Gigabyte, and Sapphire.

Now, i have read that sapphire has replaces broken video cards before, usually sending a newer model if the other ones have been discontinued. True? If i wanted to use the warrenty to buy a new card, will i be able to do that by just sending it back and saying im not happy with it anymore?

Thanks!

Greg

Are you kidding me? You can't just send back a perfectly fine working product and expect them to give you a newer one for free.
It's like buying a car and then after 3 years giving it back to the dealer and asking for a new one... for free..... even though it works perfectly fine...
    
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i5 3570k @ 4.6Ghz MSI Z77A-GD65 XFX HD6970 MSI HD6950 Twin Frozr III 
RAMHard DriveOptical DriveCooling
Geill black dragon 1337Mhz 4x4GB Samsung 830 SSD - 256GB OEM Blu-ray player Thermaltake water 2.0 
OSMonitorPowerCase
Windows 7 Professional 64bit LG D2343P-BN 3D 23" x3 eyefinity Novatech PowerStation Black Edition 1000W Zalman Z11 Plus - Blue 
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Logitech sidewinder X8 @4000dpi Logitech X530 
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post #3 of 3
Quote:
Originally Posted by XeloX View Post

Are you kidding me? You can't just send back a perfectly fine working product and expect them to give you a newer one for free.
It's like buying a car and then after 3 years giving it back to the dealer and asking for a new one... for free..... even though it works perfectly fine...

Agreed
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My BIG Spirit
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Plextor SSD 512 GB as OS Drive Samsung SSD 850 EVO 500 GB Hitachi Hardisk 1 TB HDD ASUS DVD RW 
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