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multiple bsod's - help please

post #1 of 7
Thread Starter 
Documents.zip 899k .zip file
The computer in question is an acer laptop, extensa 5620.
no hardware changes, constantly having bsods. fresh install of win7, twice now.
I’m completely out of ideas, I’ve updated all possible drivers from the acer site, checked device manager to ensure no errors/conflicts etc, run checkdsk, memtest.
I’ve turned on windows driver verifier, tried using BlueScreenView to identify the drivers that need updating all with no luck. Finally I found sysinternals autoruns and the file collection app.

I’ve attached my output folder as well as the perfmon report.

Would really appreciate any help you guys could possible offer.

thanks



BlueScreenView list of bsod’s (check code, string and related driver)

0x0a IRQL_NOT_LESS_OR_EQUAL ntoskrnl.exe
0x1e KMODE_EXCEPTION_NOT_HANDLED ntoskrnl.exe
0x7f UNEXPECTED_KERNEL_MODE_TRAP win32k.sys
0x3d INTERRUPT_EXCEPTION_NOT_HANDLED ntoskrnl.exe
0x50 PAGE_FAULT_IN_NONPAGED_AREA NETwLv64.sys
0xd1 DRIVER_IRQL_NOT_LESS_OR_EQUAL NETwLv64.sys
0x1e KMODE_EXCEPTION_NOT_HANDLED tcpip.sys
0xd1 DRIVER_IRQL_NOT_LESS_OR_EQUAL netw5v64.sys
0x1e KMODE_EXCEPTION_NOT_HANDLED atapi.sys
0x3b SYSTEM_SERVICE_EXCEPTION ntoskrnl.exe
Edited by h8bsod - 2/23/13 at 6:11am
post #2 of 7
That is a load of bsods. How often is it doing this? If youve wiped the HDD, done a fresh install, and youre still having issues- I think that its most likely a hardware error. Probably memory, it can cause loads of problems if it starts acting up. Look up memtest86+ and how to use it. Itll test your memory for errors.

One other think you could try is to download the SP1 ISO for Windows 7 directly from Microsoft. Youll have to make sure to get the version that matches the version that your Acer registration key is good for. Maybe something with the Windows installation disk you are using.
post #3 of 7
Thread Starter 
and of course i originally forgot to attach the zip.... now found in the OP first line.
i did run memtest, let it run for a couple hours, passed
post #4 of 7
Thread Starter 
bump? anyone? any help would be much appreciated.. thanks
post #5 of 7
Considering that youve done multiple fresh installs, Im still saying its most likely a bad component. Memory and HDD are my first guesses. It could be bad drivers from Acer, but Im betting its hardware related.

Just because your memory passed a couple hours of memtest doesnt mean its not bad. Ive seen memory pass 4 hours but still crash the computer randomly. Then you move the memory to an entirely different PC that is 100% stable and it crashes that one as well.

Diagnosing a laptop is not as easy as diagnosing a desktop because the parts are not as easily available and interchangeable. If youve got a friend with a similar laptop try swapping his memory into your machine and yours into his. If his PC starts having weird issues but now yours is 100%, thatll be a big clue.
post #6 of 7
Thread Starter 
Warning: Spoiler! (Click to show)

Ok, I'll see if I can get my hands in some other ram. Can anyone help by reviewing/analyzing my attached zip file?

Thanks again
post #7 of 7
Thread Starter 
well, I bought a new stick of ram (which i'll be returning).... still getting bsod's
can anyone help with diagnosing based on the attachments i posted? (the sysinternal autorun/collection app & system health report)...
this post http://www.overclock.net/t/1288510/blue-screen-of-death-bsod-posting-instructions-windows-8-7-vista suggested that I post the attachment.... can anyone help with the diagnosis, instead of just continuing to guess/test replacement parts?


thanks
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