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New XSPC Razor 7970 (New Style) Build Quality Problems - Page 3  

post #21 of 53
I have 2 680 original Razor blocks and had no issues with them whats so ever.

The build quality is as good as any other block i have dealt with!

GL with a solution to this.
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post #22 of 53
Thread Starter 
Quote:
Originally Posted by nyk20z3 View Post

I have 2 680 original Razor blocks and had no issues with them whats so ever.

The build quality is as good as any other block i have dealt with!

Would be great if I had the same experience.

Do your blocks have 3 out of 4 set screw mounts directly around the die?
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post #23 of 53
Thread Starter 
Quote:
Originally Posted by hood6558 View Post

That looks like they straightened it with a body hammer! What kind of machining looks that bad? I'd be very concerned, especially about the block making good contact where it's supposed to.

I am very concerned. Thanks for your support.
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post #24 of 53
Try contacting phillyd (http://www.overclock.net/u/241812/phillyd). He's a pretty active Performance PC's Hardware Rep on the forums. Best of luck to you!
post #25 of 53
Thread Starter 
Quote:
Originally Posted by TamaDrumz76 View Post

I purchased one when it first came out and e-mailed XSPC a lengthy list of concerns and potential problems in regards to the design and I never heard back from them... Regardless, I've been using it...

One big issue was the decision to omit one of the 4 GPU surrounding mount points... Let me see if I can find my e-mail to them...

Thanks for sharing your experience.


Looking at the design of the card it looks like they omitted 1 of the 4 mount points because their is a screw securing the connection port to the copper block right there, it must have been 1 or the other because of space.


I am concerned that the actual PCB or block may slightly bow along around the die which will cause uneven contact between the surface of the block and the gpu. To me this seems like a major flaw with the design of this block and I wish I would have seen this before I ordered it. I didn't realize it was missing it before I ordered.

The original XSPC RAZER HD7970 block does have 4 mounts around the gpu die.

http://www.techpowerup.com/161378/XSPC-Razor-7970-Water-Block-Detailed.html
Edited by SonDa5 - 2/23/13 at 8:44pm
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B.K.T.
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post #26 of 53
Thread Starter 
Quote:
Originally Posted by mwayne5 View Post

Try contacting phillyd (http://www.overclock.net/u/241812/phillyd). He's a pretty active Performance PC's Hardware Rep on the forums. Best of luck to you!


Thanks for your support.
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B.K.T.
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post #27 of 53
Thanks for sending him my way guys! I'll be working to get this issue resolved in the most fair way possible. I am in contact with OP and will ensure that this is dealt with fairly.
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post #28 of 53
Thread Starter 
Quote:
Originally Posted by phillyd View Post

Thanks for sending him my way guys! I'll be working to get this issue resolved in the most fair way possible. I am in contact with OP and will ensure that this is dealt with fairly.

Thanks.

I understand you can only do so much and you have to protect your job. Thanks for the help. I hope Hank is able to step up a little more and take care of my problem.

Weekend is almost over and I look forward to talking to you guys soon during your business hours to work out this problem.
Edited by SonDa5 - 2/24/13 at 8:50pm
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B.K.T.
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post #29 of 53
Thread Starter 
Quote:
Originally Posted by nyk20z3 View Post

I have 2 680 original Razor blocks and had no issues with them whats so ever.

The build quality is as good as any other block i have dealt with!

GL with a solution to this.

Did you look at my high resolution photos?

Do you think the mill marks on the die and ram contact area is acceptable?

Do you think small copper burs on the edges of ram is acceptable.



Still no customer satisfaction from Performance PC and they will not answer the phone when I call them and they are not calling me back on my voice mails.
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B.K.T.
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post #30 of 53
You sent us a ton of emails, we have responded via email. Our final offer is the 10% XSPC offered and you can keep it or you do an RMA and pay return shipping, just like you would buying from FCPU, Newegg, Tiger Direct...or the manufacturers who will require the same such as Asus, Gigabyte...

This is our final offer. You can accept one of these or you can keep your block the way it is.
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