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[Official] Nvidia GeForce GTX TITAN Owners' club - Page 1028

post #10271 of 28134
Quote:
Originally Posted by SoloTwo View Post

Just make sure to pay the most expensive shipping option you can find. Somewhere in small print somewhere it states if you don't purchase insurance (didn't see that as an option) that its not there problem. Also they take a couple days to ship your product and I had to wait another day to get a response to my claim since there shipping department was off yesterday...

But hey at least my other Titan comes today.
What??! Dosen`t consumers have rights in the US? Where I come from insurance is not for the consumer to buy but it is for the vendors from the shipping carriers if something happens. Nothing to to with the buyer and by law you can return everything, damage or not if you don`t want it. It is a pitty to see a great country is lagging on many things still frown.gif.
If I order from the US they must still follow the rules I mention if they ship to my country or they get nuked, hehe.
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post #10272 of 28134
Local lemon law man.

Google it.

Call PPC and ask to speak with the owner.

Tell him you are filing BBB complaint and filing against him in small claims.

That usually gets them on their heels enough to do the right thing.
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post #10273 of 28134
I'm very surprised to hear of your issues with PerformancePCS considering that I have had a 100% satisfactory experience with them on numerous occasions. I usually call them personally though with any issues or questions I may have. Couldn't hurt to ask for a manager and to also discuss their "rudeness" via email...
post #10274 of 28134
Quote:
Originally Posted by votum View Post

Local lemon law man.

Google it.

Call PPC and ask to speak with the owner.

Tell him you are filing BBB complaint and filing against him in small claims.

That usually gets them on their heels enough to do the right thing.

It's not THAT big of a deal, just amazes me that they'd risk losing hundreds of dollars worth of sales for a whole 20 bucks. Technically they are in the right but usually I find businesses will try and do whatever it takes to make things right.
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post #10275 of 28134
Quote:
Originally Posted by SoloTwo View Post

It's not THAT big of a deal, just amazes me that they'd risk losing hundreds of dollars worth of sales for a whole 20 bucks. Technically they are in the right but usually I find businesses will try and do whatever it takes to make things right.

Just call them and explain the situation (might not hurt to mention that you are posting your experience all over OCN). You will probably be surprised by how helpful they will become...
post #10276 of 28134
Quote:
Originally Posted by SoloTwo View Post

Hey guys if you need to buy a Titan backplate stay away from Performance pc.

This happened in shipment...



And they won't do anything to fix it and told me that I'm SOL...

But hey if anyone wants a bent backplate I'll try to use my brain and ship it to you so it doesn't get any worse!

Wow that sucks, I just about lost it when I found out that in the corner of my EK back plate the hole fore the screw wasn't machined out and tapped, I would be furious if any of my components arrived like that...what on earth did they do? send it in a padded envelope? Absolute BS that they wont honor your request for a replacement.

So far been lucky with Frozen CPU, however shipping rates are stupid high and items have to survive transit all the way to the west coast.

If it were me, I would let my money talk do business with another vendor.
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post #10277 of 28134
I don't think you can bend it back. You should go to a workshop and use a hydraulic press to flatten it back.
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post #10278 of 28134
Put 2x4 on the bent part and something very heavy on top of the wood. Give it a day or two and it should flatten itself out completely without much wrinkle. Nothing to lose if you can't return it.
 
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post #10279 of 28134
Sucks solo two. Well, the EVGA backplates are aluminum and are a bit flimsy so it could easily bent. I warped a 480 backplate a couple of years ago. With a bit of heat from my heatgun, I formed it back into place (gets hot so use something to protection your hands!). Once screwed on, it wasn't noticeable. I would just pm EVGA Jacob if you haven't.
post #10280 of 28134
But hey I got SLI Titans running now. smile.gif
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