Originally Posted by ChronoBodi
i am getting my Asus Titan coming in this week, but cannot test it til the weekend... Everyone went straight for the EVGAS?
Me personally. I had a huge fallout twice with ASUS RMA with my 680 DCUIIs. It made me regret my 3x MX239H AH-IPS purchases it was so bad. I will never purchase another ASUS product again. And buying a $1000 card from them? No way in hell. I'll take my chance with EVGA who has much better customer support.
Here was my post on Rage3D about it..Warning: Spoiler! (Click to show)
Just got off the phone with ASUS RMA involving the GPU I sent in last week. They have had the product for 3 days now. It's been "in repair" for 3 days. (Asus Direct CUII 680 2GB).
Edited by CurrentlyPissed - 3/3/13 at 8:40pm
Not only is it damn near impossible to get a hold of anyone over there but I just had this incredibly rude individual of hispanic, or indian accent who enlightly enjoyed to tell me that it will take 15 days for repair.
Had to pay shipping to send in ASUS Direct CUII/fine whatever
Can't hardly EVER get ahold of anyone. Chat takes hours, phone support up to an hour in hold times.
Asked for a supervisor, was told why what do I expect him to do differently and was transfered to a voicemail
Will be receiving not a new product back, but a repaired product
Will take up to 15 days to repair product (guy seriously laughed when he told me this *** like I was a fool for expecting otherwise).
Got an email that it is being shipped back out today. 1.) there was suppose to be a technician email before it was shipped to upgrade it to next day, that did not happen. It is already shipped, and by standard Fedex. There is always suppose to be a description of repaired parts. Instead all it says is "Components replaced".
If this card comes back and has the same issue. Someone is going to have a beatdown.
Got the card back, had a bent backplate