Originally Posted by LaBestiaHumana Warning: Spoiler! (Click to show)
I've had nothing but problems with EK blocks. Cust service isn't as great as people claim it to be. It's actually a pain dealing with them. So, just looking for alternatives.
Thinking of just buying new o rings and pads, and keeping them as I already spend too much money on watercooling. I will also use a colored coolant, the clear was really hard to spot. If it had been red coolant I would have caught it in time.
FCPU should have the o-rings somewhere on site. I would personally stick with the ek blocks. From what I understand EK has two people in Customer Service. Tibor & Sajnn, according to Derick they are worked to the bone, which explains why they will only ever respond to you once every 24-48 hours, even if you email them back within seconds of receiving a response. I also understand that they are running @ 100% capacity 24/7 & still can't keep up. Sounds like they need to expand their operation or they will surely feel the growing pains.
I haven't had them be rude to me, but I did have them completely botch my RMA. They sent me the wrong plates, the wrong block, and forgot to include new O-rings. I specified copper replacements + O-rings on my RMA form (you get a choice) and even have email conformation from Sajnn stating "ok copper & o-rings it is." Yet I got nickel/CSQ replacements all around. It also took three shipments over 7 weeks to get everything, since the first package got lost in the mail. I can't even bring my self to email them asking them for the proper tops. Hell, I would buy replacement tops, but they don't list them on site. It seems they don't sell GK110 tops, but sell tops for everything else. Just want to note that this took place over the Holidays so it is what it is.
I digress... This is why you should run anti-corrosive with your products.Edited by skupples - 3/13/14 at 6:00pm