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iMac troubles

post #1 of 10
Thread Starter 
Hi!



I have a friend, who has a problem.

Her iMac suddenly froze, and mouse and keyboard don't react. When she holds down the power butten, it just starts up frozen at the same position, she turned it off from - if that makes any sense.

Has some of you any clues as to what it could be? I'm not a Mac guy myself, so I cannot help her. That's why I turn to the trusty OCN community smile.gif



Hope you can help!



Thanks in advance!
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(29 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8320 ASRock 990FX Extreme4 Sapphire Radeon R9 290 Tri-X Crucial BallistiX Sport 
Hard DriveHard DriveHard DriveHard Drive
Seagate Barracuda 3.5" 7200rpm [Internal] Western Digital 3.5" 7200rpm [Internal] Hitachi Deskstar 3.5" 7200rpm [Internal] Western Digital "Elements" 3.5" 7200rpm [External] 
Hard DriveHard DriveHard DriveHard Drive
Western Digital 2.5" 7200rpm [Internal] Seagate Barracuda 3.5" 7200rpm [Internal] Western Digital 3.5" 7200rpm [Internal] Samsung 840 Series SSD 
Optical DriveOSMonitorMonitor
Pioneer DVR-115 DVD+/-RW Windows 7 Ultimate 64-bit SP1 2x BenQ 24" G2420HDB LG 50PK250N 50" Plasma TV 
MonitorKeyboardPowerCase
BenQ 1070W Projector Logitech K200 XFX ProSeries Black Edition 850W Phanteks Enthoo Pro 
MouseMouse PadAudioAudio
Roccat Kone+ SteelSeries 4D Cerwin Vega XLS-6 speakers Fronts Cerwin Vega CLSC-6C Center 
AudioAudioAudioAudio
Jamo cornet 40 II Rears Pioneer VSX-421 Surround Receiver Creative Sound Blaster Tactic3D Rage Wireless LG HX906SB 3D Home Cinema system 
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post #2 of 10
Thread Starter 
Oh, this might be in the wrong section, but I have no idea :S
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CPUMotherboardGraphicsRAM
AMD FX-8320 ASRock 990FX Extreme4 Sapphire Radeon R9 290 Tri-X Crucial BallistiX Sport 
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Seagate Barracuda 3.5" 7200rpm [Internal] Western Digital 3.5" 7200rpm [Internal] Hitachi Deskstar 3.5" 7200rpm [Internal] Western Digital "Elements" 3.5" 7200rpm [External] 
Hard DriveHard DriveHard DriveHard Drive
Western Digital 2.5" 7200rpm [Internal] Seagate Barracuda 3.5" 7200rpm [Internal] Western Digital 3.5" 7200rpm [Internal] Samsung 840 Series SSD 
Optical DriveOSMonitorMonitor
Pioneer DVR-115 DVD+/-RW Windows 7 Ultimate 64-bit SP1 2x BenQ 24" G2420HDB LG 50PK250N 50" Plasma TV 
MonitorKeyboardPowerCase
BenQ 1070W Projector Logitech K200 XFX ProSeries Black Edition 850W Phanteks Enthoo Pro 
MouseMouse PadAudioAudio
Roccat Kone+ SteelSeries 4D Cerwin Vega XLS-6 speakers Fronts Cerwin Vega CLSC-6C Center 
AudioAudioAudioAudio
Jamo cornet 40 II Rears Pioneer VSX-421 Surround Receiver Creative Sound Blaster Tactic3D Rage Wireless LG HX906SB 3D Home Cinema system 
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CPUMotherboardGraphicsRAM
AMD FX-8320 ASRock 990FX Extreme4 Sapphire Radeon R9 290 Tri-X Crucial BallistiX Sport 
Hard DriveHard DriveHard DriveHard Drive
Seagate Barracuda 3.5" 7200rpm [Internal] Western Digital 3.5" 7200rpm [Internal] Hitachi Deskstar 3.5" 7200rpm [Internal] Western Digital "Elements" 3.5" 7200rpm [External] 
Hard DriveHard DriveHard DriveHard Drive
Western Digital 2.5" 7200rpm [Internal] Seagate Barracuda 3.5" 7200rpm [Internal] Western Digital 3.5" 7200rpm [Internal] Samsung 840 Series SSD 
Optical DriveOSMonitorMonitor
Pioneer DVR-115 DVD+/-RW Windows 7 Ultimate 64-bit SP1 2x BenQ 24" G2420HDB LG 50PK250N 50" Plasma TV 
MonitorKeyboardPowerCase
BenQ 1070W Projector Logitech K200 XFX ProSeries Black Edition 850W Phanteks Enthoo Pro 
MouseMouse PadAudioAudio
Roccat Kone+ SteelSeries 4D Cerwin Vega XLS-6 speakers Fronts Cerwin Vega CLSC-6C Center 
AudioAudioAudioAudio
Jamo cornet 40 II Rears Pioneer VSX-421 Surround Receiver Creative Sound Blaster Tactic3D Rage Wireless LG HX906SB 3D Home Cinema system 
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post #3 of 10
Have they tried to unplug it from the wall and then plugged it back in after a few minutes
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sony 24in 1080p 3d hp 1600x900 samsung LED 1600x900 cooler master quik fire tk blues 
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evga 1000w PS air 540 steelseries Rival pcmastinggamingrace xxl 
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mackie cr3 bose around the ears audio technica m30s 
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First Rig
(23 items)
 
Toshiba laptop
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CPUMotherboardGraphicsRAM
fx-6300 gigabyte ud3 amd powercolor 7950 team  
RAMHard DriveHard DriveHard Drive
team 500g seagate 1 TB Samsung sp600 256gb 
Hard DriveOptical DriveCoolingOS
sp 256gb sony x24 thermaltake frio win7 
MonitorMonitorMonitorKeyboard
sony 24in 1080p 3d hp 1600x900 samsung LED 1600x900 cooler master quik fire tk blues 
PowerCaseMouseMouse Pad
evga 1000w PS air 540 steelseries Rival pcmastinggamingrace xxl 
AudioAudioAudio
mackie cr3 bose around the ears audio technica m30s 
CPURAMHard DriveOptical Drive
a6-3400m 6g toshiba 640g toshiba blu-ray 
OSMonitorMouseAudio
win 8 1600x900 17in logitech m570 right speaker 
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post #4 of 10
Thread Starter 
Quote:
Originally Posted by woe96 View Post

Have they tried to unplug it from the wall and then plugged it back in after a few minutes

Seriously, would that help? Or are you just trolling me?
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CPUMotherboardGraphicsRAM
AMD FX-8320 ASRock 990FX Extreme4 Sapphire Radeon R9 290 Tri-X Crucial BallistiX Sport 
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Seagate Barracuda 3.5" 7200rpm [Internal] Western Digital 3.5" 7200rpm [Internal] Hitachi Deskstar 3.5" 7200rpm [Internal] Western Digital "Elements" 3.5" 7200rpm [External] 
Hard DriveHard DriveHard DriveHard Drive
Western Digital 2.5" 7200rpm [Internal] Seagate Barracuda 3.5" 7200rpm [Internal] Western Digital 3.5" 7200rpm [Internal] Samsung 840 Series SSD 
Optical DriveOSMonitorMonitor
Pioneer DVR-115 DVD+/-RW Windows 7 Ultimate 64-bit SP1 2x BenQ 24" G2420HDB LG 50PK250N 50" Plasma TV 
MonitorKeyboardPowerCase
BenQ 1070W Projector Logitech K200 XFX ProSeries Black Edition 850W Phanteks Enthoo Pro 
MouseMouse PadAudioAudio
Roccat Kone+ SteelSeries 4D Cerwin Vega XLS-6 speakers Fronts Cerwin Vega CLSC-6C Center 
AudioAudioAudioAudio
Jamo cornet 40 II Rears Pioneer VSX-421 Surround Receiver Creative Sound Blaster Tactic3D Rage Wireless LG HX906SB 3D Home Cinema system 
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(29 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8320 ASRock 990FX Extreme4 Sapphire Radeon R9 290 Tri-X Crucial BallistiX Sport 
Hard DriveHard DriveHard DriveHard Drive
Seagate Barracuda 3.5" 7200rpm [Internal] Western Digital 3.5" 7200rpm [Internal] Hitachi Deskstar 3.5" 7200rpm [Internal] Western Digital "Elements" 3.5" 7200rpm [External] 
Hard DriveHard DriveHard DriveHard Drive
Western Digital 2.5" 7200rpm [Internal] Seagate Barracuda 3.5" 7200rpm [Internal] Western Digital 3.5" 7200rpm [Internal] Samsung 840 Series SSD 
Optical DriveOSMonitorMonitor
Pioneer DVR-115 DVD+/-RW Windows 7 Ultimate 64-bit SP1 2x BenQ 24" G2420HDB LG 50PK250N 50" Plasma TV 
MonitorKeyboardPowerCase
BenQ 1070W Projector Logitech K200 XFX ProSeries Black Edition 850W Phanteks Enthoo Pro 
MouseMouse PadAudioAudio
Roccat Kone+ SteelSeries 4D Cerwin Vega XLS-6 speakers Fronts Cerwin Vega CLSC-6C Center 
AudioAudioAudioAudio
Jamo cornet 40 II Rears Pioneer VSX-421 Surround Receiver Creative Sound Blaster Tactic3D Rage Wireless LG HX906SB 3D Home Cinema system 
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post #5 of 10
it could help
First Rig
(23 items)
 
Toshiba laptop
(8 items)
 
 
CPUMotherboardGraphicsRAM
fx-6300 gigabyte ud3 amd powercolor 7950 team  
RAMHard DriveHard DriveHard Drive
team 500g seagate 1 TB Samsung sp600 256gb 
Hard DriveOptical DriveCoolingOS
sp 256gb sony x24 thermaltake frio win7 
MonitorMonitorMonitorKeyboard
sony 24in 1080p 3d hp 1600x900 samsung LED 1600x900 cooler master quik fire tk blues 
PowerCaseMouseMouse Pad
evga 1000w PS air 540 steelseries Rival pcmastinggamingrace xxl 
AudioAudioAudio
mackie cr3 bose around the ears audio technica m30s 
CPURAMHard DriveOptical Drive
a6-3400m 6g toshiba 640g toshiba blu-ray 
OSMonitorMouseAudio
win 8 1600x900 17in logitech m570 right speaker 
  hide details  
Reply
First Rig
(23 items)
 
Toshiba laptop
(8 items)
 
 
CPUMotherboardGraphicsRAM
fx-6300 gigabyte ud3 amd powercolor 7950 team  
RAMHard DriveHard DriveHard Drive
team 500g seagate 1 TB Samsung sp600 256gb 
Hard DriveOptical DriveCoolingOS
sp 256gb sony x24 thermaltake frio win7 
MonitorMonitorMonitorKeyboard
sony 24in 1080p 3d hp 1600x900 samsung LED 1600x900 cooler master quik fire tk blues 
PowerCaseMouseMouse Pad
evga 1000w PS air 540 steelseries Rival pcmastinggamingrace xxl 
AudioAudioAudio
mackie cr3 bose around the ears audio technica m30s 
CPURAMHard DriveOptical Drive
a6-3400m 6g toshiba 640g toshiba blu-ray 
OSMonitorMouseAudio
win 8 1600x900 17in logitech m570 right speaker 
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Reply
post #6 of 10
Thread Starter 
Quote:
Originally Posted by woe96 View Post

it could help

I've told her to try it, so I just wait smile.gif



Other suggestions are more than welcome too!
Main
(29 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8320 ASRock 990FX Extreme4 Sapphire Radeon R9 290 Tri-X Crucial BallistiX Sport 
Hard DriveHard DriveHard DriveHard Drive
Seagate Barracuda 3.5" 7200rpm [Internal] Western Digital 3.5" 7200rpm [Internal] Hitachi Deskstar 3.5" 7200rpm [Internal] Western Digital "Elements" 3.5" 7200rpm [External] 
Hard DriveHard DriveHard DriveHard Drive
Western Digital 2.5" 7200rpm [Internal] Seagate Barracuda 3.5" 7200rpm [Internal] Western Digital 3.5" 7200rpm [Internal] Samsung 840 Series SSD 
Optical DriveOSMonitorMonitor
Pioneer DVR-115 DVD+/-RW Windows 7 Ultimate 64-bit SP1 2x BenQ 24" G2420HDB LG 50PK250N 50" Plasma TV 
MonitorKeyboardPowerCase
BenQ 1070W Projector Logitech K200 XFX ProSeries Black Edition 850W Phanteks Enthoo Pro 
MouseMouse PadAudioAudio
Roccat Kone+ SteelSeries 4D Cerwin Vega XLS-6 speakers Fronts Cerwin Vega CLSC-6C Center 
AudioAudioAudioAudio
Jamo cornet 40 II Rears Pioneer VSX-421 Surround Receiver Creative Sound Blaster Tactic3D Rage Wireless LG HX906SB 3D Home Cinema system 
Other
Scythe Kaze Master II 
  hide details  
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Main
(29 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8320 ASRock 990FX Extreme4 Sapphire Radeon R9 290 Tri-X Crucial BallistiX Sport 
Hard DriveHard DriveHard DriveHard Drive
Seagate Barracuda 3.5" 7200rpm [Internal] Western Digital 3.5" 7200rpm [Internal] Hitachi Deskstar 3.5" 7200rpm [Internal] Western Digital "Elements" 3.5" 7200rpm [External] 
Hard DriveHard DriveHard DriveHard Drive
Western Digital 2.5" 7200rpm [Internal] Seagate Barracuda 3.5" 7200rpm [Internal] Western Digital 3.5" 7200rpm [Internal] Samsung 840 Series SSD 
Optical DriveOSMonitorMonitor
Pioneer DVR-115 DVD+/-RW Windows 7 Ultimate 64-bit SP1 2x BenQ 24" G2420HDB LG 50PK250N 50" Plasma TV 
MonitorKeyboardPowerCase
BenQ 1070W Projector Logitech K200 XFX ProSeries Black Edition 850W Phanteks Enthoo Pro 
MouseMouse PadAudioAudio
Roccat Kone+ SteelSeries 4D Cerwin Vega XLS-6 speakers Fronts Cerwin Vega CLSC-6C Center 
AudioAudioAudioAudio
Jamo cornet 40 II Rears Pioneer VSX-421 Surround Receiver Creative Sound Blaster Tactic3D Rage Wireless LG HX906SB 3D Home Cinema system 
Other
Scythe Kaze Master II 
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post #7 of 10
4K ITX
(14 items)
 
Work machine
(9 items)
 
 
CPUMotherboardGraphicsRAM
3770k [4.4GHZ] Asrock Z77E-ITX EVGA 980Ti SC ACX [1455/3801] 12GB 1600MHz 
Hard DriveHard DriveCoolingOS
256GB Samsung 128Gb Sandisk SSD Seidon 120V Windows 10 
MonitorKeyboardCaseMouse
2 x Dell P2715Q 4K Apple Kbd Silverstone SG13B Logitech G602 
Mouse PadAudio
Steelseries QCK Senheiser HD449 
CPUMotherboardGraphicsRAM
i7 4870HQ @2.5GHz Macbook Pro 2015 Radeon R9 M370X 2GB 16GB DDR3 1600MHz 
Hard DriveOSMonitorKeyboard
512GB PCI-E X4 SSD SM0512G  macOS 2x Dell U2715H Apple wired 
Mouse
Logitech G402 
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Reply
4K ITX
(14 items)
 
Work machine
(9 items)
 
 
CPUMotherboardGraphicsRAM
3770k [4.4GHZ] Asrock Z77E-ITX EVGA 980Ti SC ACX [1455/3801] 12GB 1600MHz 
Hard DriveHard DriveCoolingOS
256GB Samsung 128Gb Sandisk SSD Seidon 120V Windows 10 
MonitorKeyboardCaseMouse
2 x Dell P2715Q 4K Apple Kbd Silverstone SG13B Logitech G602 
Mouse PadAudio
Steelseries QCK Senheiser HD449 
CPUMotherboardGraphicsRAM
i7 4870HQ @2.5GHz Macbook Pro 2015 Radeon R9 M370X 2GB 16GB DDR3 1600MHz 
Hard DriveOSMonitorKeyboard
512GB PCI-E X4 SSD SM0512G  macOS 2x Dell U2715H Apple wired 
Mouse
Logitech G402 
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post #8 of 10
Thread Starter 
Quote:
Originally Posted by jakethesnake438 View Post

Try a SMC reset smile.gif
http://support.apple.com/kb/ht3964

Thanks! smile.gif I've just suggested it to her. I'm just gonna see what happens smile.gif
Main
(29 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8320 ASRock 990FX Extreme4 Sapphire Radeon R9 290 Tri-X Crucial BallistiX Sport 
Hard DriveHard DriveHard DriveHard Drive
Seagate Barracuda 3.5" 7200rpm [Internal] Western Digital 3.5" 7200rpm [Internal] Hitachi Deskstar 3.5" 7200rpm [Internal] Western Digital "Elements" 3.5" 7200rpm [External] 
Hard DriveHard DriveHard DriveHard Drive
Western Digital 2.5" 7200rpm [Internal] Seagate Barracuda 3.5" 7200rpm [Internal] Western Digital 3.5" 7200rpm [Internal] Samsung 840 Series SSD 
Optical DriveOSMonitorMonitor
Pioneer DVR-115 DVD+/-RW Windows 7 Ultimate 64-bit SP1 2x BenQ 24" G2420HDB LG 50PK250N 50" Plasma TV 
MonitorKeyboardPowerCase
BenQ 1070W Projector Logitech K200 XFX ProSeries Black Edition 850W Phanteks Enthoo Pro 
MouseMouse PadAudioAudio
Roccat Kone+ SteelSeries 4D Cerwin Vega XLS-6 speakers Fronts Cerwin Vega CLSC-6C Center 
AudioAudioAudioAudio
Jamo cornet 40 II Rears Pioneer VSX-421 Surround Receiver Creative Sound Blaster Tactic3D Rage Wireless LG HX906SB 3D Home Cinema system 
Other
Scythe Kaze Master II 
  hide details  
Reply
Main
(29 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8320 ASRock 990FX Extreme4 Sapphire Radeon R9 290 Tri-X Crucial BallistiX Sport 
Hard DriveHard DriveHard DriveHard Drive
Seagate Barracuda 3.5" 7200rpm [Internal] Western Digital 3.5" 7200rpm [Internal] Hitachi Deskstar 3.5" 7200rpm [Internal] Western Digital "Elements" 3.5" 7200rpm [External] 
Hard DriveHard DriveHard DriveHard Drive
Western Digital 2.5" 7200rpm [Internal] Seagate Barracuda 3.5" 7200rpm [Internal] Western Digital 3.5" 7200rpm [Internal] Samsung 840 Series SSD 
Optical DriveOSMonitorMonitor
Pioneer DVR-115 DVD+/-RW Windows 7 Ultimate 64-bit SP1 2x BenQ 24" G2420HDB LG 50PK250N 50" Plasma TV 
MonitorKeyboardPowerCase
BenQ 1070W Projector Logitech K200 XFX ProSeries Black Edition 850W Phanteks Enthoo Pro 
MouseMouse PadAudioAudio
Roccat Kone+ SteelSeries 4D Cerwin Vega XLS-6 speakers Fronts Cerwin Vega CLSC-6C Center 
AudioAudioAudioAudio
Jamo cornet 40 II Rears Pioneer VSX-421 Surround Receiver Creative Sound Blaster Tactic3D Rage Wireless LG HX906SB 3D Home Cinema system 
Other
Scythe Kaze Master II 
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post #9 of 10
Quote:
Originally Posted by WhitePrQjser View Post

Hi!



I have a friend, who has a problem.

Her iMac suddenly froze, and mouse and keyboard don't react. When she holds down the power butten, it just starts up frozen at the same position, she turned it off from - if that makes any sense.

Has some of you any clues as to what it could be? I'm not a Mac guy myself, so I cannot help her. That's why I turn to the trusty OCN community smile.gif



Hope you can help!



Thanks in advance!

If holding the power button turns it off and when pressing the power button again returns back to how it froze then that means the iMac is not really turning off (maybe going to sleep). Try disconnecting the iMac from it's power source (either from the back of the iMac or where the iMac's power cord is plugged into) and then after 5 seconds plug it back in. The iMac will be completely shut down at this point. Turn it back on and see if the iMac is now operable, if not, this may be more of a software issue (or maybe hardware, for example, the hard drive).

post #10 of 10
Try get her to boot in verbrose mode
(by holding command and V) Then, if it freezes at a message we will know what it is and then she can send that to apple 'guinieaieasiasez'


HA
4K ITX
(14 items)
 
Work machine
(9 items)
 
 
CPUMotherboardGraphicsRAM
3770k [4.4GHZ] Asrock Z77E-ITX EVGA 980Ti SC ACX [1455/3801] 12GB 1600MHz 
Hard DriveHard DriveCoolingOS
256GB Samsung 128Gb Sandisk SSD Seidon 120V Windows 10 
MonitorKeyboardCaseMouse
2 x Dell P2715Q 4K Apple Kbd Silverstone SG13B Logitech G602 
Mouse PadAudio
Steelseries QCK Senheiser HD449 
CPUMotherboardGraphicsRAM
i7 4870HQ @2.5GHz Macbook Pro 2015 Radeon R9 M370X 2GB 16GB DDR3 1600MHz 
Hard DriveOSMonitorKeyboard
512GB PCI-E X4 SSD SM0512G  macOS 2x Dell U2715H Apple wired 
Mouse
Logitech G402 
  hide details  
Reply
4K ITX
(14 items)
 
Work machine
(9 items)
 
 
CPUMotherboardGraphicsRAM
3770k [4.4GHZ] Asrock Z77E-ITX EVGA 980Ti SC ACX [1455/3801] 12GB 1600MHz 
Hard DriveHard DriveCoolingOS
256GB Samsung 128Gb Sandisk SSD Seidon 120V Windows 10 
MonitorKeyboardCaseMouse
2 x Dell P2715Q 4K Apple Kbd Silverstone SG13B Logitech G602 
Mouse PadAudio
Steelseries QCK Senheiser HD449 
CPUMotherboardGraphicsRAM
i7 4870HQ @2.5GHz Macbook Pro 2015 Radeon R9 M370X 2GB 16GB DDR3 1600MHz 
Hard DriveOSMonitorKeyboard
512GB PCI-E X4 SSD SM0512G  macOS 2x Dell U2715H Apple wired 
Mouse
Logitech G402 
  hide details  
Reply
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