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Does EK still have a Nickel problem - Page 2

post #11 of 15
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Thanks for your sympathy The Sandman. Have you considered getting them and having them replated when/if it starts to wear as that will be maybe $30-$100 depending on where you get it done and that will increase the life and allow you to resell it later.

I am sure there are others concerned about EK nickel blocks but I have not been able to find anything about the nickel on the CSQ design blocks anywhere, confused.gif

If there is anyone else who has used these blocks for a while it would be great If you could let us all know how the nickel plating is holding up.
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post #12 of 15
i just broke down my loop, and the first thing i checked were my vga blocks from ek. there is definitely stuff in there after a month of only silver kill coil and distilled water. will post pics on the culprit. hopefully its not too bad. its like a light brownish gunk, hopefully it's nothing too serious. will be using mayhems pastel concentrate from now on.
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post #13 of 15
Quote:
Originally Posted by Stickeelion View Post

EK_tiborr I think your products function well and look fantastic however you cannot deny that EK has had some issues with nickel, I was just wondering if they have been fixed with the CSQ design (ie. are they any different from the EN nickel as I heard that they had some issues too) Im not trying to attack your company I just want to make an informed decision before I hand over my hard earned cash.
I'm sure you can provide better customer service than this

This really makes me wonder how your after sales support is, What if I need to RMA something?
Your products are fantastic no doubt about it, even if they have nickel plating issues. I would just feel more comfortable if I knew I would get a friendly response if I ever need to contact your company.
Even if a particular company is more expensive than others I will return to them if there customer service is great.
Hi,

I'm not handling any RMAs nor do I run any support service (apart from product compatibility check when asked for help by my colleagues). I am the one who design these things that's why I get very personal about it. Especially when the subject is showing absolutely no respect towards his fellow forum users and thinks he's right just because he shouts and exaggerates.

We handle RMAs professionally and in swift manner. The problem is the vocal minority. The most loud are the ones who were denied RMA, the most common reason for denial is the lack of any proof of purchase (as you know, 2nd hand purchased items cannot be RMAed directly). We even check our archived database and old compressed outlook files to try to find original invoice-

As for the C5F-Z block - there is also a variant with no Nickel plating: http://www.ekwb.com/shop/blocks/motherboard-blocks/full-board-blocks/amd-990fx-chipset/ek-fb-asus-c5f-z-acetal.html

I will not be replying to this thread any more since it usually turns into *****storm with people trying to put words in your mouth tongue.gif:

Best Regards and happy OC,
Niko thumb.gif
    
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post #14 of 15
oh wow, an ek rep. you must be a very patient man browsing the boards lol. no, but seriously, i give u props for sticking it out. a lot of dudes wouldn't bother to come here again after what's been said. i happen to like your products, and actually don't mind the csq design, just hate the frost on the plexi. you're the only ones who are making an effort to make multiple non reference gpu blocks and have more variety of motherboard blocks. that speaks more volume to me than what others might say.
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post #15 of 15
Thread Starter 
Quote:
Originally Posted by EK_tiborrr View Post

Hi,

I'm not handling any RMAs nor do I run any support service (apart from product compatibility check when asked for help by my colleagues). I am the one who design these things that's why I get very personal about it. Especially when the subject is showing absolutely no respect towards his fellow forum users and thinks he's right just because he shouts and exaggerates.

...

I will not be replying to this thread any more since it usually turns into *****storm with people trying to put words in your mouth tongue.gif:

Best Regards and happy OC,
Niko thumb.gif

Niko, I just wanted to be assured that any issues will be handled correctly (thank you for confirming that) and if the old nickel problem was addressed. I am sincerely sorry if I did insult you in any way,

I do think the CSQ design is great, keep up the great work smile.gif ,
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