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EVGA Nvidia GeForce GTX 680 HDMI port not working

post #1 of 5
Thread Starter 
I just got my EVGA Nvidia GeForce GTX 680 in the mail today, so naturally I installed it right away. I got it as an upgrade to a XFX Radeon HD 6950, and I never had any problems with HDMI on that card.

My setup consists of my regular desktop monitor connected via DVI and my TV connected via HDMI. With the Nvidia card, both DVI ports worked right away, but no matter what I do I can't get HDMI to work. Here's what I've tried thus far:

1) HDMI slot from card => TV. No signal.
2) DVI slot from card => DVI-to-HDMI adapter => same HDMI cable => TV. Picture shows up on TV, obviously no audio.
3) HDMI slot from card => HDMI-to-DVI adapter => monitor. No signal.
4) HDMI slot from card (different cable) => HDMI-to-DVI adapter => monitor. No signal.
5) Moved card to a different slot. Same results.
6) Uninstalled/reinstalled drivers. Same results.

This tells me that the cable and the TV are fine, and that it's the port that's having issues. I'm starting to think that I got a defective unit, though I'm not completely counting out driver issues. What do you guys think?
post #2 of 5
so when testing you have just the hdmi cord in and no other monitors plugged in? hmm if it doesnt work RMA time sucks but evga is fast as all hell in getting you a working one and newegg if bought from there will make it all right
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post #3 of 5
Thread Starter 
Quote:
Originally Posted by Blade 117 View Post

so when testing you have just the hdmi cord in and no other monitors plugged in? hmm if it doesnt work RMA time sucks but evga is fast as all hell in getting you a working one and newegg if bought from there will make it all right

Yeah I tried it with just the HDMI in and with both HDMI and DVI, neither worked. So you do think it's a DOA? I bought it from Amazon so it'd be easy to replace, but obviously if there's a possible solution I'd want to explore that first.
post #4 of 5
Make sure there's nothing in the HDMI port on the card, like an errant piece of plastic. Also inspect all of the solder joints that the HDMI port connects to. I had a card once ship with one of the DVI pins not soldered to the board so it kept bugging out, but sent it in for a RMA and got a new one shipped for my buddy.

At this point, if you tried it with a different monitor and cable and still nothing, I'd say it's RMA time too. You may have a better chance to RMA it through EVGA than Amazon, return time should be faster. Plus Amazon, when someone returns an item, they don't inspect it or anything, they stick it in a "Returned" pile and sell it as opened box. That may not be the case for every situation, but that's how I got my Cinema Display for $180 off retail, cause someone returned it, more than likely they saw the miniDP port on it and saw it didn't work with their computer. It still had the plastic and film all on the monitor so it was never really pulled out of the box beside the connection cables.
post #5 of 5
Thread Starter 
Quote:
Originally Posted by Lareson View Post

Make sure there's nothing in the HDMI port on the card, like an errant piece of plastic. Also inspect all of the solder joints that the HDMI port connects to. I had a card once ship with one of the DVI pins not soldered to the board so it kept bugging out, but sent it in for a RMA and got a new one shipped for my buddy.

At this point, if you tried it with a different monitor and cable and still nothing, I'd say it's RMA time too. You may have a better chance to RMA it through EVGA than Amazon, return time should be faster. Plus Amazon, when someone returns an item, they don't inspect it or anything, they stick it in a "Returned" pile and sell it as opened box. That may not be the case for every situation, but that's how I got my Cinema Display for $180 off retail, cause someone returned it, more than likely they saw the miniDP port on it and saw it didn't work with their computer. It still had the plastic and film all on the monitor so it was never really pulled out of the box beside the connection cables.

Thanks, I think it's RMA time too. I've tried pretty much everything I can think of and I'm just not getting this to work.

I did initiate the return through Amazon, because when you're replacing an item they ship out the replacement the next day instead of waiting for yours to get back to them. So I'll have my replacement in two days. Not too shabby. In my return request I also marked the reason for return as a defective item, so I don't think they'll sell it off to someone else either.

Thanks for the help guys! Hopefully the next one I get will work like it's supposed to jealoussmiley.gif
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