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ASUS Crosshair Formula V RMA - How?

post #1 of 3
Thread Starter 
Can anyone tell me how to do this through the Global website? All I found on their website was Global Technical Support and a list of Service Centers. I'm living in Korea - not the U.S.

Tech Support went through some tests to do at first, but they eventually said to return it to the retailer, who would then check it further and possibly RMA it. Unfortunately the retailer was an online guy whose details I don't know - and likely wouldn't do a thing anyway.

This is what they said:
Quote:
Dear Valued Customer,

Thank you for contacting ASUS Technical Service.

We thought the slot may have some problems.
Please contact with your retailer for further check. If it is due to motherboard faulty, your retailer would send your motherboard to us for RMA (Return Material Authorization) service.

Sorry for the trouble. Wish you a good day.

Edited by EdenSB - 2/26/13 at 11:23pm
post #2 of 3
does the box have a sticker on it from what could be a distributer/ service center? well where i am in Thailand they have such stickers on the product boxes and i go straight to them for RMA.
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Going to be chaep
(16 items)
 
Wife's Rig
(12 items)
 
 
CPUMotherboardGraphicsRAM
i7-3770k Gigabyte GA-Z77X-UP5 TH MSI GTX460 G.Skill TridentX 2400 2 x 4GB 
Hard DriveHard DriveOptical DriveCooling
Plextor M5p 128GB 2 x WD 500GB Blues LG Prolimatech Megahalems Rev C 
CoolingOSMonitorPower
Arctic F12 CO PWM x 2 Push/Pull Windows 7 64 bit Ultimate LG IPS235V Corsair AX850 
Case
Coolermaster HAF 912 advanced (Asia version) 
CPUMotherboardGraphicsRAM
I5-3570K Gigabyte Z68X-UD3H-B3 Inno3D Ichill GTX660 8GB G.Skill RipjawsX 1600 
Hard DriveHard DriveOptical DriveCooling
Samsung 830 128GB WD black 500GB Liteon Coolermaster Hyper 212+ EVO 
OSMonitorPowerCase
Win 7 ultimate Samsung Syncmaster 932gwe+ OCZ ZT series 550W Coolermaster 410 
CPUMotherboardRAMHard Drive
1.67Ghz Atom stock 1GB DDR2 2 x 500GB Western Digital Cavier Blacks [RAID 1] 
CoolingOSPowerCase
stock DSM3.2 [built on linux] stock stock 
OtherOther
Synology DX510 Expansion unit 5 x 1TB WD Cavier Blacks in a RAID 6 
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post #3 of 3
Thread Starter 
Quote:
Originally Posted by stubass View Post

does the box have a sticker on it from what could be a distributer/ service center? well where i am in Thailand they have such stickers on the product boxes and i go straight to them for RMA.

I don't have the box unfortunately. I got it from a friend, who gave it me in the box for his new motherboard with just cut outs of the serial/UPC/Part No/etc.
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