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Swiftech H220/H320/H220X/H240X/H140X and CM Glacer 240L/360L Owners' Club - Page 152

post #1511 of 20767
Quote:
Originally Posted by Phelan View Post

30% of what's probably a 6-7% failure rate is only about 2% of the units, which is pretty fair and can be accounted to normal manufacturing discrepencies.

Actually our data shows that it's about 4%. We have implemented the necessary changes to prevent the issues with debris and the electronics that have caused nearly all of the pump issues.
post #1512 of 20767
Thread Starter 
Quote:
Originally Posted by BramSLI1 View Post

Actually our data shows that it's about 4%. We have implemented the necessary changes to prevent the issues with debris and the electronics that have caused nearly all of the pump issues.

Even better thumb.gif. I was mainly throwing a number out there to give more context to the situation. With a 4% failure rate, that equates to barely over 1% for electrical issues smile.gif.
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post #1513 of 20767
Quote:
Originally Posted by BramSLI1 View Post


Actually our data shows that it's about 4%. We have implemented the necessary changes to prevent the issues with debris and the electronics that have caused nearly all of the pump issues.
Wow, ok, that's great to hear. I appreciate both the info and your honesty! I'll definitely grab one next week to begin my setup, along with all the necessary additional parts I'll need for my two gpu's.

Should I order all the additional parts (res, barbs, clamps, tubing, etc) from Newegg, as well, or directly from Swiftech?
post #1514 of 20767
oops nevermind
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post #1515 of 20767
Just wondering if this will be on amazon? Recently got a Gift Card with Amazon.
post #1516 of 20767
Quote:
Originally Posted by justanoldman View Post

The AI Suite that you are using and which is giving you warnings is not reliable. It will give impossible numbers both high and low for rpms, voltages, and temps. Other software suffers from this occasionally also.

Have up multiple monitoring programs like Hardware Monitor, Speed Fan, and HWiNFO64 (with this one you can graph the CPU fan and temps) to monitor your temps and the rpms. It doesn’t sound like you are seeing temps spike, so you need to find out if the pump is really stopping or it is just the standard software anomalies that report crazy high and low numbers for a second.

When I do a cold boot or restart and my bios tells me that my CPU fan is not connected please hit F1 to enter bios. Then I proceed to my bios and my CPU header is showing 0 RPMs. I then tap on the pump a few times with my finger and wale-la I see the RPMs posted from my pump in the bios again and I can boot into Windows! I have not had the pump stop while my computer was running, just on restarts and or cold boots.

Quote:
Originally Posted by justanoldman View Post

I am not sure if you have an agenda, but no one else here has experienced anything like that with Swiftech customer service. No one just sends one email, never hears back then come on a board to complain weeks later. Does your telephone not work? Could you not send another email a couple days after the first or PM him here?

One email? Where did I say I only sent one email? I sent one stating my problem. They emailed me back asking me a few questions about my problem. I then responded to that email and answered all questions that they had askedme. Where do you think I got the name "Bryan Ramirez, Swiftech Customer Support Team" from? Thin air?
Quote:
Originally Posted by justanoldman View Post

I am not saying any product is perfect and you can have some specific complaints about the H220, but based on everyone else’s experience your rant sound a little over the top.

Nor am I. But I do not see my post as a rant but info for the next person weighting out the options between Corsair and Swiftech AIO. I know I had a Corsair PSU go bad and it was +4yrs old and they sent me a brand new reversion version two.
Quote:
Originally Posted by justanoldman View Post

Also, pretty much every manufacturer makes you send back the original unit when doing an RMA. Mobos have be sent back even when one attachment is bad, gpus need to be restored to original configuration when sent back even after you have put them under water, etc.

Ever RMA a Asus motherboard, EVGA video card, Abit motherboard, Samsung TV or computer monitor, Logitech mouse or a Creative sound card? Do any of these companies ask for the manuals, CDs, IO shields, mounting hardware and cables back for an RMA? I know I have been building my own computers for many many years now. My 1st watercooling loop had 2x 80mm radiators with 2x 80mmx38mm Tornado fans, it sounded like a vacuum was running none stop at my house wink.gif I have done a few RMAs in the past I did not have to include all the extras just the defective part itself. Heck Asus will even cross ship when you use there RMA process. Like I said just letting people know what happened to me. I probably should have listened to my gut and stuck w/ Corsair H100i since I have had excellent experience in the past with there Customer Service and using there RMA process with memory and PSU's.

Ty for not helping in my matter at all Oldman. Until you have 1st hand experience with Swiftechs RMA service instead of what you have read on the forums. Maybe you do have experience with there RMA process and it all went well. In which case I am very happy for you. This is my experience. So please just hold onto your 2cents next time and worry less about your post count if you cannot help with solving the problem. After all this is a help forum where people take time out of there day to help others not just to hang out. thumb.gif
Quote:
AdamMT

This sounds highly unlikely given the many reports we've seen of Swiftech's excellent support, and Brian's in particular. He certainly took care of my problem in short order and with absolute professionalism.

I hear you Adam. Before I bought the H220 I actually called Swiftech to ask a few questions about the H220 AIO. I talked to a person named Gabe and he was very friendly, straight forward and took the time to answered all my questions and concerns about the product they sell. This is way I took a shot in the dark and bought the H220. Just like before I open up any account now days. I want to make sure I call customer service to see how well they handle a situation before I proceed with any further actions. If I do not like what I hear from a business on the phone or I cannot understand them over the phone I will look else where.

Either way it looks like posting here helped cause I now have a PM from a Swiftech rep I believe. I will update with my 1st hand experience using Swiftechs RMA process. *crosses fingers*

Thank you all for your help and sorry if I offended anyone, that was definitely not my intent smile.gif I am here to learn and share my experience like everyone else.
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post #1517 of 20767
Quote:
Originally Posted by WiSH2oo0 View Post

Edit: I should add why I said customer service also. This is because I sent a email to "Bryan Ramirez, Swiftech Customer Support Team" on 3/25 and still have not heard anything back from Swiftech.

Quote:
Originally Posted by WiSH2oo0 View Post

One email? Where did I say I only sent one email? I sent one stating my problem. They emailed me back asking me a few questions about my problem. I then responded to that email and answered all questions that they had askedme. Where do you think I got the name "Bryan Ramirez, Swiftech Customer Support Team" from? Thin air?
You seem to be a very confused person. Those are your quotes and they directly contradict each other.

I have experience with Switchtech, its employees, and its RMA process. I have also read every post in this thread. Your childish rant is contrary to pretty much everyone else’s experience with them. I am sure they will address your situation. Don’t worry I will not reply to you again, any continued exchange is not helpful to this thread.
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post #1518 of 20767
Quote:
Originally Posted by BramSLI1 View Post


Sent you a PM. I really don't know how I might have missed your email. We can make an exception though in your case and just have you send back the pump.

No problem. I am not looking for special treatment. In the 1st email I receive from customer support made it sound like they wanted all the hardware, manuals, PWM controller and the fans. I am worried that if I do an RMA that I may get it back and I will be missing some hardware or a fan will not work. Then my computer will be down even longer. I know when I did my 1st Abit motherboard RMA I put the IO shield in with the motherboard and when I received my refurbished motherboard I was missing the IO shield when I got it back. That is why I asked in my emails if I could just send in the pump, heat sink and radiator.

Thank you for your time and I will post back in a PM Bram. biggrin.gif
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post #1519 of 20767
I personally can say the Swiftech has been GREAT to me so far even with the RMA process and customer service.

Looks like it's being taken care of so I think it is pointless to muddy this thread anymore.

Lets move on.
post #1520 of 20767
Quote:
Originally Posted by WiSH2oo0 View Post

I hear you Adam. Before I bought the H220 I actually called Swiftech to ask a few questions about the H220 AIO. I talked to a person named Gabe and he was very friendly, straight forward and took the time to answered all my questions and concerns about the product they sell. This is way I took a shot in the dark and bought the H220.

I don't want to beat a dead horse, but FYI, the person named Gabe you spoke to is the founder and CEO of Swiftech and I think it speaks volumes that he's still taking customer phone calls and personally answering questions. I'm sure they'll get your problem squared away ASAP.
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