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Swiftech H220/H320/H220X/H240X/H140X and CM Glacer 240L/360L Owners' Club - Page 159

post #1581 of 20728
Quote:
Originally Posted by kingduqc View Post

Fans on the h220 are close to dead silent? My pc is in my room and I want to sleep while it's on but I'm really sensitive with noise so it has to be close to no noise. The plan was to buy the h220 and then replace the fans with noctua's. Are the basic fan good enough?

Performance wise the h220 should be better right? because of the better pump and a thicker rad.

i wouldnt say they are dead slient but they are quiet at least in my opinion. plus when the unit is running in a lower state or idle its pretty quiet. i think the h220 and h100i load temps would be couple degrees apart but the h220 will be more quiet. my idle temps are much lower though idle temps dont really mean much. i say try it out 1st with helix fans and if its too noisey for you get the noctua fans.
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post #1582 of 20728
Quote:
Originally Posted by Juraat View Post

Just tried installing my H220, but it seems the pump is dead. frown.gif I tried it with and without the PWM-splitter, but it doesn't turn on. Temps when booting start at about 50 degrees and will steadily clime after that. Had to put on the stock cooler for now.

Is there any way you could help me out here, BramSLI?

I certainly can. I'm at home right now, but if you send a copy of your invoice to bryan@swiftech.com I'm sure I can help you out with this issue. I can't tell you how many dead pumps that have been reported to us and then when we get them back they work fine. It could simply be that you've got one with some debris in it and therefore it just needs to be flushed. If you're willing to do that I can walk you through the process. If not then we'll just have to RMA it. Either way we'll get you taken care of. I get in to work tomorrow at about 8:00am PST.
post #1583 of 20728
Thank alot! I realy appreciate it. I'll send you an email first thing in the morning.

What email-adres can I use? EDIT: nvm, totally overlooked it!
Edited by Juraat - 4/16/13 at 7:03pm
post #1584 of 20728
Quote:
Originally Posted by BramSLI1 View Post

Here's an update on WiSH2oo0's RMA request. We were waiting for him to send us a copy of his invoice and he never did. I checked my emails this morning and that's what I found. That's why he wasn't issued an RMA for his kit. He did provide me with a copy of the invoice this morning and we'll be sending out a replacement pump to him this afternoon. I'm guessing that he assumed that we would be completely inflexible with regards to getting everything back that was included with his original kit. We can make exceptions in certain cases, but we would prefer to get everything back that way we can just send an entirely new unit.

Just an update on my end. I still have not received an address where to mail my H220 or what items they would like me to include in the box. In there last email they stated that they wanted to reuse my H220 instead of issuing a "entirely new unit" like he/she has stated here. They also mentioned shipping my H220 UPS and I will bet that is UPS ground. We all know UPS ground is 5-7 business days. So best case scenario is 10 business days involved for shipping, probably 5 business days to rebuild and test my H220. That would put turn around time at about 19 days best case? But I am sure I will receive an email tomorrow on where to send my H220 and we will get things handled in a timely fashion. I will also keep everyone posted on my end like I promised.

First contact was made here on the forums in the form of a PM on Apr 14, 2013 at 8:41 am.

Ty Bram for all your time and help thus far.
Edited by WiSH2oo0 - 4/16/13 at 8:20pm
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post #1585 of 20728
Quote:
Originally Posted by WiSH2oo0 View Post

Just an update on my end. I still have not received an address where to mail my H220 or what items they want me to include in the box. In there last email they stated that they want to reuse my H220 instead of issuing a "entirely new unit" like he/she stated here.

I did respond to you and explained that we currently don't have any radiators to replace yours with. Therefore we'll need you to either send yours back, and we'll cover the shipping. Once we get it we'll install a new pump on it, or you can wait a few days for us to get some new radiators in, and then we can cross ship you a full kit once you provide us with your credit card information. Let me know how you wish to proceed.
post #1586 of 20728
Quote:
Originally Posted by BramSLI1 View Post

I did respond to you and explained that we currently don't have any radiators to replace yours with. Therefore we'll need you to either send yours back, and we'll cover the shipping. Once we get it we'll install a new pump on it, or you can wait a few days for us to get some new radiators in, and then we can cross ship you a full kit once you provide us with your credit card information. Let me know how you wish to proceed.

I thought you where sending him a new pump? Wouldn't this be the easiest way to handle it?
 
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post #1587 of 20728
Quote:
Originally Posted by Tom Thumb View Post

I thought you where sending him a new pump? Wouldn't this be the easiest way to handle it?

Yeah, I thought so too. Go figure.
post #1588 of 20728
Just want to give a BIG shout out to Swiftech for helping me fix my pump issue.
The interactions I had with Gabe and Bryan especially have been stellar. Bryan walked me through the whole process of purging the debris from my H220 unit and Gabe gave me the great idea of using a coffee filter in order to filter and reuse the OEM fluid. I had zero water cooling experience before this and let's just say I have a new obsession now thumb.gif

Also filling and working with the stock H220 has been very easy and quite an enjoyable experience (I am new at this). Getting all the bubbles out is extremely easy. My pump is also quieter now for some reason.

I work in an industry where I deal with hardware vendors like Lenovo, HP, Panasonic, Toshiba, Lexmark, Infoprint, Cisco and many others, day in and day out. I also have RMA experience with Asus, EVGA, Gigabyte, Biostar and several others. I will say that my customer service experience with Swiftech has been the best I have had yet, with EVGA coming in at a close second.

In this day and age where customer service is going down the drain with many vendors, it's really a godsend. I will choose customer service over bleeding edge any day (learnt this the hard way), fortunately with Swiftech you get both! These folks are passionate and very knowledgeable. Really what sold me on the H220 was seeing Bryan post here on OCN and answer questions etc, outside of his shift, it was like 11PM, around the time H220 came out. These products are really made by enthusiasts, for enthusiasts.

Thanks a ton Bryan.

Side note: I have the first batch of H220, there was a small piece of debris (acetal shaving left behind by CNC machine) that was not playing nice with the pump when cold booting the machine. I can confirm the issue has been fixed by flushing the AIO unit with distilled a few times, then refilling with Swiftech Hydrx PM2. This issue was isolated to the first batch, the units sold now are free of debris according to their internal testing.
Edited by Scorpion667 - 4/16/13 at 8:38pm
    
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post #1589 of 20728
Quote:
Originally Posted by WiSH2oo0 View Post

No problem. I am not looking for special treatment. biggrin.gif

Just to quote myself from the forums here and my 1st email(or PM I do not recall) I sent to bryan@swiftech.com.
Edited by WiSH2oo0 - 4/16/13 at 8:37pm
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post #1590 of 20728
Quote:
Originally Posted by WiSH2oo0 View Post

Just an update on my end. I still have not received an address where to mail my H220 or what items they would like me to include in the box. In there last email they stated that they wanted to reuse my H220 instead of issuing a "entirely new unit" like he/she has stated here. They also mentioned shipping my H220 UPS and I will bet that is UPS ground. We all know UPS ground is 5-7 business days. So best case scenario is 10 business days involved for shipping, probably 5 business days to rebuild and test my H220. That would put turn around time at about 19 days best case? But I am sure I will receive an email tomorrow on where to send my H220 and we will get things handled in a timely fashion. I will also keep everyone posted on my end like I promised.

First contact was made here on the forums in the form of a PM on Apr 14, 2013 at 8:41 am.

Ty Bram for all your time and help thus far.

It took 17 days for me to get my replacement unit, just a heads up. Good service but that is the longest I have ever waited for an RMA and that was an advanced RMA. Me shipping my parts to the vendor and getting a return item has always taken less time. But with the extreme demand of this product, it is honestly expected. Great company and I appreciate them being part of this board and this community on OCN, it is rare for this level of support.
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