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Swiftech H220/H320/H220X/H240X/H140X and CM Glacer 240L/360L Owners' Club - Page 365

post #3641 of 20784
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Agreed. Keep in mind too that this is a brand new product as well. It's been three years in development, but not everything can be found at that level. Sometimes you just get a bad apple working at the facility as well, or even just a person having a bad day, and mistakes will come from it.

But the vast majority of people, such as myself and colforbin, haven't spoken up about their flawless units (until just now).
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post #3642 of 20784
Quote:
Originally Posted by Silvaire View Post

I'm sure that's all true, but it's also bad for business and I'm sure they know that, especially considering that this is an enthusiast product. And what do enthusiasts do more often? Read forums. This still remains a considerable problem based on the amount of people registering here to get RMA's and I myself am holding off on purchasing because the risks are too high.
High risk? It is only a handful off people with issues. I myself have yet to have any issues, I had two problems out of the 12 so far that i dealt with. I would say that is good.
Most people who post here has been members before they even bought the H220. Not everyone has issues.
Support level of Swiftech is beyond anyone can do.
    
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post #3643 of 20784
Quote:
Originally Posted by s1rrah View Post

In a 600T, you can do push pull if you use Scythe "Slipstream" slim profile fans; perhaps not the best solution but I've seen a 2C drop using them in my own 600T (not a Swiftech kit, though, so be aware) ... not sure if the same would work with the Swiftech kit or not...



...

thumb.gif

The p8z68 8 pin CPU connector touches the underside of the radiator and prevents a fan from being installed. I couldn't do push pull with the fans mounted normally, thin or not.
Edited by ez12a - 6/4/13 at 8:31am
 
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post #3644 of 20784
Quote:
Originally Posted by bond32 View Post

That doesn't really make any sense. Multiple swiftech reps have been very active on these said forums to help identify problem areas and get them resolved. Because of this fantastic customer service, that would sway me to purchase more swiftech products. They have fantastic communication, and I haven't had any real problems yet I just read what they post for others.

Hopefully they get their problems resolved. Sometimes a good customer service is not enough if the products are not at the same level. H220 already damaged my 680 due to a leak, which I don't see I could have produced myself. I just plugged the unit in. They already said they don't anything about it because I didn't buy the "Swiftech"-labeled kit they are supporting here directly from their own shop. I feel it's like a slap in the face because they have admitted that there have been problems in the manufacturing process or quality and I feel like I am the one they are blaming now for the problems in their own product. I live in a small country outside the USA so maybe this could have something to do with it, I don't know. I am a member on a hardware enthusiast forum in our country and the discussion is that there are a handful of people owning the H220 and there's only one, yes only one member who has not had any problems. Yet. It's not only me with multiple RMAs already. Probably their issues get sorted now when the new working batch is already available, who knows.

It's very nice to see the reps around here but the real quality of the customer support would be measured in the worst cases.
post #3645 of 20784
I never said anything about their communication. I also agree that they seem very responsive. I'm merely trying to bring some of the perceptions back down to earth. This is a business and what they are doing makes good business sense because they are literally and figuratively doing damage control to their reputation right now. Whether or not you believe that manufacturing problems have been resolved in the factory they contract with in China, the fact is the Internet is rife with not only people registering on forums to access direct support from Swiftech, but also you have many people with repeated failures with different devices. Now, we can look at any number of aggravating factors that might account for one person having such bad luck, but I don't think that's fair to the consumer that is purchasing a product that is supposed to work if you follow the instructions. I'd be curious to know what percentage of customers of the H220 have experience with water cooling, and what percentage are people like me with absolutely none and looking for an easy transition into it. Obviously these kinds of problems have a big impact with the latter camp, whereas the former camp can just say "oh, it's really easy, I spoke to them and they told me how to disassemble it, flush the system through a coffee filter, refill, top it off, and good to go," but that isn't realistic for a mass market product with a warranty to work as-is.

That said, I think Swiftech is doing the right thing, and they seem like a nice small business. This is the double-edged sword of being a small business. I can only tell you that as a person that does a lot of research on every product I buy, for good or bad, and with extensive knowledge of the practices of Internet forums, I have been dissuaded from purchasing one because the risks (putting air cooler back in if have to RMA or clean it out myself) outweigh the benefits (lower C numbers and higher overclock). I bought a new case and case fans just for transitioning to an AIO. I'm waiting til I see more evidence that the flaws have been worked out in the majority of products that are actually on retailer shelves (Newegg).

You can dismiss my decisions, but I don't think they are illogical, and I'm sure there are many more people on the fence like me and Swiftech knows this and that is why it is a serious problem. I hope they can resolve it.
post #3646 of 20784
Quote:
Originally Posted by ez12a View Post

The p8z68 8 pin CPU connector touches the underside of the radiator and prevents a fan from being installed. I couldn't do push pull with the fans mounted normally, thin or not.
Me either
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post #3647 of 20784
Anyone have it installed on a Fractal Define R2/will it fit without any modifications?
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post #3648 of 20784
Mine is in an R4...no fitment problems, though it is a bit tight with the cpu power plug.
post #3649 of 20784
Quote:
Originally Posted by 03threefiftyz View Post

Mine is in an R4...no fitment problems, though it is a bit tight with the cpu power plug.

Only problem i could see is that the R2 mobo is mounted so high:
Warning: Spoiler! (Click to show)
inner_system.jpg

Is it that high on the R4?

Depth is almost identical tho
R2:521.2m
R4:523mm
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post #3650 of 20784
Quote:
Originally Posted by Silvaire View Post

Warning: Spoiler! (Click to show)
I never said anything about their communication. I also agree that they seem very responsive. I'm merely trying to bring some of the perceptions back down to earth. This is a business and what they are doing makes good business sense because they are literally and figuratively doing damage control to their reputation right now. Whether or not you believe that manufacturing problems have been resolved in the factory they contract with in China, the fact is the Internet is rife with not only people registering on forums to access direct support from Swiftech, but also you have many people with repeated failures with different devices. Now, we can look at any number of aggravating factors that might account for one person having such bad luck, but I don't think that's fair to the consumer that is purchasing a product that is supposed to work if you follow the instructions. I'd be curious to know what percentage of customers of the H220 have experience with water cooling, and what percentage are people like me with absolutely none and looking for an easy transition into it. Obviously these kinds of problems have a big impact with the latter camp, whereas the former camp can just say "oh, it's really easy, I spoke to them and they told me how to disassemble it, flush the system through a coffee filter, refill, top it off, and good to go," but that isn't realistic for a mass market product with a warranty to work as-is.

That said, I think Swiftech is doing the right thing, and they seem like a nice small business. This is the double-edged sword of being a small business. I can only tell you that as a person that does a lot of research on every product I buy, for good or bad, and with extensive knowledge of the practices of Internet forums, I have been dissuaded from purchasing one because the risks (putting air cooler back in if have to RMA or clean it out myself) outweigh the benefits (lower C numbers and higher overclock). I bought a new case and case fans just for transitioning to an AIO. I'm waiting til I see more evidence that the flaws have been worked out in the majority of products that are actually on retailer shelves (Newegg).

You can dismiss my decisions, but I don't think they are illogical, and I'm sure there are many more people on the fence like me and Swiftech knows this and that is why it is a serious problem. I hope they can resolve it.

Well said.
Edited by IronForge - 6/4/13 at 12:37pm
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