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post #3661 of 20728
Quote:
Originally Posted by bond32 View Post

To Bram and other reps, my pump noise hasn't seemed to improve. Performance hasn't decreased at all but I woke up a few days ago, turned my pc on to hear a terrible clicking from the pump. In a few days I will be redoing my loop completely, is there anything I can do to make sure all is well? Also on my power supply, for some reason grounding the +12v or "ps on" causes the power supply to pulse on and off. Doesn't supply enough to run the loop fully outside the case which makes it very hard for install ation. Any tips?
If your 12+ v rail is not enough to power, then the PSU might be going. I suggest you look at another one if you got one for testing.
    
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post #3662 of 20728
Quote:
Originally Posted by bond32 View Post

To Bram and other reps, my pump noise hasn't seemed to improve. Performance hasn't decreased at all but I woke up a few days ago, turned my pc on to hear a terrible clicking from the pump. In a few days I will be redoing my loop completely, is there anything I can do to make sure all is well? Also on my power supply, for some reason grounding the +12v or "ps on" causes the power supply to pulse on and off. Doesn't supply enough to run the loop fully outside the case which makes it very hard for install ation. Any tips?

sounds like its failing a simple test of powering on. The paper clip "test" aka the green wire to ground is one of the ways to test for a working psu.
 
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post #3663 of 20728
Quote:
Originally Posted by colforbin View Post

Like it has been stated before you always here more about the bad units than you do about the ones working perfectly.

I bought my unit day one directly from Swiftech, and have had no issues at all. I have also added a GPU to the loop, and in doing so inspected the liquid coming out when I expanded it. I found no particles whatsoever in my liquid, and have had no pump or noise issues. I think more of us with great units need to speak up more.

I also purchased one on day one and have no issues at all. Installed in the bottom on my NZXT 810 with res facing up. Using speedfan. Very happy with setup.
post #3664 of 20728
Thread Starter 
Quote:
Originally Posted by Silvaire View Post

I never said anything about their communication. I also agree that they seem very responsive. I'm merely trying to bring some of the perceptions back down to earth. This is a business and what they are doing makes good business sense because they are literally and figuratively doing damage control to their reputation right now. Whether or not you believe that manufacturing problems have been resolved in the factory they contract with in China, the fact is the Internet is rife with not only people registering on forums to access direct support from Swiftech, but also you have many people with repeated failures with different devices. Now, we can look at any number of aggravating factors that might account for one person having such bad luck, but I don't think that's fair to the consumer that is purchasing a product that is supposed to work if you follow the instructions. I'd be curious to know what percentage of customers of the H220 have experience with water cooling, and what percentage are people like me with absolutely none and looking for an easy transition into it. Obviously these kinds of problems have a big impact with the latter camp, whereas the former camp can just say "oh, it's really easy, I spoke to them and they told me how to disassemble it, flush the system through a coffee filter, refill, top it off, and good to go," but that isn't realistic for a mass market product with a warranty to work as-is.

That said, I think Swiftech is doing the right thing, and they seem like a nice small business. This is the double-edged sword of being a small business. I can only tell you that as a person that does a lot of research on every product I buy, for good or bad, and with extensive knowledge of the practices of Internet forums, I have been dissuaded from purchasing one because the risks (putting air cooler back in if have to RMA or clean it out myself) outweigh the benefits (lower C numbers and higher overclock). I bought a new case and case fans just for transitioning to an AIO. I'm waiting til I see more evidence that the flaws have been worked out in the majority of products that are actually on retailer shelves (Newegg).

You can dismiss my decisions, but I don't think they are illogical, and I'm sure there are many more people on the fence like me and Swiftech knows this and that is why it is a serious problem. I hope they can resolve it.

I don't think your decision is illogical; It's a judgement call as anything else. But I will yet again correct you that the manufacturing plant is owned and operated by Swiftech. All of the people there have Gabriel Rouchon at the top of their command chain. It not a "contracted" shop like Foxconn.
Quote:
Originally Posted by xarot View Post

Hopefully they get their problems resolved. Sometimes a good customer service is not enough if the products are not at the same level. H220 already damaged my 680 due to a leak, which I don't see I could have produced myself. I just plugged the unit in. They already said they don't anything about it because I didn't buy the "Swiftech"-labeled kit they are supporting here directly from their own shop. I feel it's like a slap in the face because they have admitted that there have been problems in the manufacturing process or quality and I feel like I am the one they are blaming now for the problems in their own product. I live in a small country outside the USA so maybe this could have something to do with it, I don't know. I am a member on a hardware enthusiast forum in our country and the discussion is that there are a handful of people owning the H220 and there's only one, yes only one member who has not had any problems. Yet. It's not only me with multiple RMAs already. Probably their issues get sorted now when the new working batch is already available, who knows.

It's very nice to see the reps around here but the real quality of the customer support would be measured in the worst cases.

The fact that you live outside the USA has everything to do with it. Bacata handles the European RMAs. Returns for 99% of companies are always handled by the retail outlet an object is bought from. If I want a refund on bad pack of Energizer batteries I bought at Walmart or a broken vacuum cleaner, I'm not gonna ask energizer for a refund. I'm gonna ask WalMart, because that's where I bought it.
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post #3665 of 20728
Quote:
Originally Posted by Sozin View Post

Have you tried a stock CPU with an overclocked GPU? I'm mulling around the idea of getting a 7970 or a 670 and I would aim for one that I could overclock and slap a block onto it.

I ran mine with a 3750k and a 670 on the stock kit (+ gpu block) for a few weeks, and it was just fine. I ran into some issues with the CPU and GPU overclocked when STRESS TESTING (Prime95 blend + Kombustor at the same time), but in actual usage it was never an issue. Mostly I played some Neverwinter with all the settings cranked up, and a bit of Metro 2033 as well. The 7970 does use a good bit more power than the 670, so keep that in mind.

I redid my loop last weekend and switched out the stock radiator for a pair of 240mm UT60s, so that's about all the test I'm going to be doing with that set up. But overall, I'd say it performed satisifactory.
post #3666 of 20728
Ok folks... so just as expected, the Swiftech team is coming through on the brand promise... and standing for their reputation. They are TOTALLY taking care of the issue with my cooler and (at least for my issue) it's a new kit. This is not the case for all of them though, so be sure to contact them and keep everything you can to send back to them just in case. This is why I keep the boxes and everything inside for a while with new gear.

Anyway, HUGE thumbs up anf thank to the Swiftech support team. And as soon as I test everything at home, I'll be updating my Newegg post as well.

Can't wait for the new pump!!

thumb.gif
post #3667 of 20728
I'm really happy with my expanded loop using the H220. Also, got some really nice Phobya RGB lights that can color shift to suit the mood. Knock on wood, but so far, my pump is quiet and not causing any issues.

Here are some pics of the expanded loop and the phobya lights. I am really happy with the setup. I think there are only a few things left to do to my rig, purchase a fully modular PSU, individually sleeve cables, add another GTX 670 down the line to the loop and hopefully I will be done with spending money on my rig for awhile. smile.gif But, I'll be da*ned, if those new haswell processors and GTX700 series cards don't look nice...



Blistering Red



Bright White



UV glow



Corsair Cover On



The Hulk



5.25" Double Bay Reservoir

Just wanted to share and show that you can really expand the loop on this baby. Great cooling performance and is more than powerful enough to run through a CPU and GPU block, 240mm Rad, 200mm Rad, a bunch of 45 and 90 degree fittings and a bay reservoir.

I will say that, adding the bay reservoir really, really helped me prime and fill the loop. Otherwise, it would have been a cluster to try to actually fill the whole loop up through the Swiftech Res/Rad fill port... especially since it is upside down in my case. So, if you plan on expanding, I would highly suggest figuring out how you are going to actually fill the loop before proceeding.

Cheers,
John
post #3668 of 20728
Quote:
Originally Posted by Sazerac81 View Post

I'm really happy with my expanded loop using the H220. Also, got some really nice Phobya RGB lights that can color shift to suit the mood. Knock on wood, but so far, my pump is quiet and not causing any issues.

Here are some pics of the expanded loop and the phobya lights. I am really happy with the setup. I think there are only a few things left to do to my rig, purchase a fully modular PSU, individually sleeve cables, add another GTX 670 down the line to the loop and hopefully I will be done with spending money on my rig for awhile. smile.gif But, I'll be da*ned, if those new haswell processors and GTX700 series cards don't look nice...



Blistering Red



Bright White



UV glow



Corsair Cover On



The Hulk



5.25" Double Bay Reservoir

Just wanted to share and show that you can really expand the loop on this baby. Great cooling performance and is more than powerful enough to run through a CPU and GPU block, 240mm Rad, 200mm Rad, a bunch of 45 and 90 degree fittings and a bay reservoir.

I will say that, adding the bay reservoir really, really helped me prime and fill the loop. Otherwise, it would have been a cluster to try to actually fill the whole loop up through the Swiftech Res/Rad fill port... especially since it is upside down in my case. So, if you plan on expanding, I would highly suggest figuring out how you are going to actually fill the loop before proceeding.

Cheers,
John

That looks awesome! Well done. thumb.gif
post #3669 of 20728
Quote:
Originally Posted by gabe@swiftech View Post

When and where did you purchase this kit..

It is absolutely essential for us to know about this. We have implemented all kind of measures to prevent this from happening in the April & May shipments, and if we still find debris, we need to understand where it's coming from..

FYI, we do implement systematic flushing (with 60 PSI & distilled water) of the radiators prior to filling the kits.


my unit was bought directly from the swiftech site when they first came available. I believe it is one of first batch of units.


now that the "grinding" noise is gone, the gurgling is back and pretty bad again. I'm thinking about finding a way to add a top mounted resivior to aid in air relief from the loop as my only mounting option has the rad below the pump...
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post #3670 of 20728
Quote:
Originally Posted by MadGoat View Post

my unit was bought directly from the swiftech site when they first came available. I believe it is one of first batch of units.


now that the "grinding" noise is gone, the gurgling is back and pretty bad again. I'm thinking about finding a way to add a top mounted resivior to aid in air relief from the loop as my only mounting option has the rad below the pump...

Thanks for feed-back. Is your radiator installed with reservoir right side up or upside down ?
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