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Swiftech H220/H320/H220X/H240X/H140X and CM Glacer 240L/360L Owners' Club - Page 432

post #4311 of 20223
Quote:
Originally Posted by ucantescape1992 View Post

Thanks for the replies, I'll be sure to remind you.

One last question: does Swiftech sell the hose clamps used on the H220? Or is there any way to get more?

Edit: It would be nice to know what happens if another component is damaged due to a leak.

OK, basically any kind of customer miss-use or negligence. For example, running the kit without fluid. This will damage the pump and therefore void the warranty.

Being that this isn't a sealed kit we don't cover damage due to leaks. This kit can be expanded and that's what sets it apart from the other AIO kits. Let me clarify this by saying that just like all other manufacturers, damage to 3rd party components, are handled on a case by case basis. I hope this helps to clarify our warranty policy and coverage of this product.
Edited by BramSLI1 - 6/26/13 at 11:40am
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post #4312 of 20223
Quote:
Originally Posted by BramSLI1 View Post

OK, basically any kind of customer miss-use or negligence. For example, running the kit without fluid. This will damage the pump and therefore void the warranty.

Being that this isn't a sealed kit we don't cover damage due to leaks. This kit can be expanded and that's what sets it apart from the other AIO kits. I hope this helps to clarify our warranty policy and coverage of this product.

What if the leak is caused by a manufacturing defect in your product?
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post #4313 of 20223
Quote:
Originally Posted by Fleat View Post

What if the leak is caused by a manufacturing defect in your product?

Here's our full warranty policy and you'll find that this is the same as all manufacturers of custom water cooling products.


DISCLAIMER:

Swiftech® assumes no liability expressed or implied for any tort or damage(s) occurring as a result of using Swiftech cooling products, either due to mistake or omission on Swiftech's part, or due to failure or defect in the Swiftech cooling products. In addition, Swiftech assumes no liability, expressed or implied for the use of its products, and more specifically for any and all damages caused by the use of such products to any other device in a personal computer, whether due to product defect, failure, leak, electrical short, and or electro-magnetic emissions.

REPRESENTATIONS:

All representations made with respect to product technical specifications, performance, upgradability, compatibility, system integration, pricing, delivery time, warranty, any and all information related but not limited to products, Company, service, and policies are subject to change without notice. Swiftech assumes no liability expressed or implied for any tort or damage(s) occurring as a result of such changes.
WARRANTY:

Except as noted below, all Swiftech products are guaranteed for 12 months from the date of delivery to the final user against defects in materials or workmanship. During this period, they will be repaired or have parts replaced provided that: (I) the product is returned to the agent from which it was purchased; (II) the product has been purchased by the end user and not used for hire purposes; (III) the product has not been misused, handled carelessly, or other than in accordance with any instructions provided with respect to its use. This guarantee does not confer rights other than those expressly set out above and does not cover any claims for consequential loss or damage. This guarantee is offered as an extra benefit and does not affect your statutory rights as a consumer.
ADDITIONAL WARRANTY INFORMATION:

Pumps are covered by a 2 year limited warranty; all other terms above do apply.
H220 kits are covered by a 3 year (parts & labor) limited warranty; all other terms above do apply.
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post #4314 of 20223
I know Corsair will reimburse you if one of their closed loop liquid coolers fails and damages your components. A guy over at eVGA forums had his malfunction and it ruined some components and said he contacted Corsair and they were going to reimburse him.

Forum post: http://www.evga.com/forums/tm.aspx?m=1961042
Edited by mercs213 - 6/26/13 at 9:12am
post #4315 of 20223
Quote:
Originally Posted by mercs213 View Post

I know Corsair will reimburse you if one of their closed loop liquid coolers fails and damages your components. A guy over at eVGA forums had his malfunction and it ruined some components and said he contacted Corsair and they were going to reimburse him.

Forum post: http://www.evga.com/forums/tm.aspx?m=1961042

Most damages are usually caused by customer negligence like pouring fluid beyond the capacity of the reservoir or doing it in an unsafe manner. But I have said on this forum before if the mishap is solely the result of manufacturing defect it should be the full responsibility of the company to make good on all damages. I believe this is upheld by legal precedent. The problem is if you go to small claim court , you'll need an expert witness or hope that the company won't contest your case. I would think it would be cheaper for the company to pay for most damages rather than have to pay a lawyer or have somebody taker the time to answer a court case. But they know most customers won't fight them because it is aggravating,,time consuming, and potentially costly if an expert witness is required. So as with all legal fights under capitalism, the corporation has the big edge over the consumer plaintiff.
post #4316 of 20223
i got a question if you dont mind? i just got a h220 and want to perform a test on it before i install. my question is how do i test it outside the case. i realize oyou can jump the 24pin on a psu but im not wanting to remove my psu from my mobo to do it. can i just plug the pump into a 3 pin fan header to make sure the pump and all is working correctly before installing. thanks.
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post #4317 of 20223
Quote:
Originally Posted by asus3571 View Post

i got a question if you dont mind? i just got a h220 and want to perform a test on it before i install. my question is how do i test it outside the case. i realize oyou can jump the 24pin on a psu but im not wanting to remove my psu from my mobo to do it. can i just plug the pump into a 3 pin fan header to make sure the pump and all is working correctly before installing. thanks.

What I would do instead is plug it into a Molex connector via the PWM splitter. This way you can check to make sure everything is working and ensure that it's getting a stable power supply via the Molex connector.
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post #4318 of 20223
Quote:
Originally Posted by mercs213 View Post

I know Corsair will reimburse you if one of their closed loop liquid coolers fails and damages your components. A guy over at eVGA forums had his malfunction and it ruined some components and said he contacted Corsair and they were going to reimburse him.

Forum post: http://www.evga.com/forums/tm.aspx?m=1961042

corsair's coolers and swiftech's h220 are not the same, until Corsair releases a cooler that is able to be opened up by the user. I can almost guarantee you if Corsair had a "h220" like product, they would not cover leak damage.

If swiftech offered corsair's "level" of warranty, what is preventing someone with the h220 to experience a leak while tampering with the system, and then assembling it and claiming they never took it apart?

with the h220, the onus is on the user to test the system prior to installation.
Edited by ez12a - 6/26/13 at 3:43pm
 
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post #4319 of 20223
Quote:
Originally Posted by ez12a View Post

corsair's coolers and swiftech's h220 are not the same, until Corsair releases a cooler that is able to be opened up by the user. I can almost guarantee you if Corsair had a "h220" like product, they would not cover leak damage.

what is preventing someone with the h220 to experience a leak while tampering with the system, and then assembling it and claiming they never took it apart?

with the h220, the onus is on the user to test the system prior to installation.

As I stated in my amended post though we will look at 3rd party hardware damage on a case by case basis, if the damage is in fact due to manufacturer defect. This is no different than what Corsair are currently doing.
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post #4320 of 20223
i just got a h220 at mc next to it was an h100i for 89 doolars i though for a minute and said i really want the h220 so i got 2 of them i read your waurantee and i gotta say im a little disaapointed that swiftech is so strict its a little scary. should i even install it?
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