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post #481 of 20767
Well guess what. After the delay I went through waiting for my H220 to arrive, it now appears as thought I won't get to install it. Here's a pic of what was in the box. Can you see what is missing.



That's right. There were only 3 LGA 2011 screws in the little baggie!!!mad.gif I can't begin to express my level of disappointment! sad-smiley-002.gif
Just to note, only one of the LGA 1155 screws were attached, the others were rolling around in the bottom of the box.
 
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post #482 of 20767
Sorry to hear that. Think Gabe needs to look to see what is going on at the manufacturing side, to see why this is going on.
Can you use screws from a different 2011 cooler to see if that would work?
Contact Swiftech, they will help you with this.

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post #483 of 20767
Quote:
Originally Posted by Sp33d Junki3 View Post

Sorry to hear that. Think Gabe needs to look to see what is going on at the manufacturing side, to see why this is going on.
Can you use screws from a different 2011 cooler to see if that would work?
Contact Swiftech, they will help you with this.

Sent from my HTC One S using Tapatalk 2

I guess I should check to make sure the pump is operational as well.
 
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post #484 of 20767
My h220 came in yesterday and first foray into a watercooling solution. Ordered from performancepcs on monday night and it got here thursday morning. No damaged packaging at all which was nice. Opened it up and inspected it, everything was there. I did however notice the radiator had what looks like rust on some of the fins? Not a problem, I don't much care as long as it works... Which is when the second problem came up.

I got my PSU, tossed on the ATX shorter to get power, plugged it all up. I got a green light on it to indicate there was power. Pump didnt start, fans didnt start. I disconnected the molex from the splitter to a fan, fan turns on. We got power and its working. Plug it back into the splitter... no go. I disconnect it all except for the splitter and try the stock CPU fan, that doesnt work. I use a 4 pin -> molex (not exactly, a floppy connector) and it works.
After a few hours of trying to figure out why it would only work that way, my brother gets out his voltmeter and tests it. Turns out it had 2 problems:
1) One of the pins in the molex connector (on the switch) was popping out when plugging it in.
2) The wiring on the splitter was backwards. Positive was negative, negative was positive.

Seriously? I would expect that on a $10 fan, not a $150 kit.


Get that hooked up, test for leaks or anything and none are found. Toss it in the case (NZXT switch) at the top, put it on the cpu and off we go! During testing my CPU hits 50c max on core 2 and 3. 42C max on 0 and 1. Idles at ~25 for 0 and 1, ~35 or 2 and 3. Happy so far minus the massive time sink to find out the wiring they had was backwards. Will report more after I do more stress testing on the CPU.
Edited by Irythros - 3/15/13 at 5:44pm
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post #485 of 20767
Quote:
Originally Posted by Tom Thumb View Post

Well guess what. After the delay I went through waiting for my H220 to arrive, it now appears as thought I won't get to install it. Here's a pic of what was in the box. Can you see what is missing.



That's right. There were only 3 LGA 2011 screws in the little baggie!!!mad.gif I can't begin to express my level of disappointment! sad-smiley-002.gif
Just to note, only one of the LGA 1155 screws were attached, the others were rolling around in the bottom of the box.

Sent you a PM from home.
post #486 of 20767
Quote:
Originally Posted by BramSLI1 View Post

Sent you a PM from home.

This kind of service, which I've seen multiple times just in this thread, is why I plan on buying a Swiftech unit. You guys seem to be doing a fantastic job of supporting what has to be a massive product launch for your company.
post #487 of 20767
Quote:
Originally Posted by Skullwipe View Post

This kind of service, which I've seen multiple times just in this thread, is why I plan on buying a Swiftech unit. You guys seem to be doing a fantastic job of supporting what has to be a massive product launch for your company.


Indeed... I'm just impressed...
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post #488 of 20767
I just got my H220 today. I will hook her up tomorrow on my cooler master storm trooper case. Just a thought though. I have 2 Noctua NF-F12 pwm fans and wonder if I should try these, or are the fans that come with the kit better.
post #489 of 20767
Quote:
Originally Posted by Dizz22r View Post

Except for the Few who had some Dead pump's. Quality control seems to be a big problem in today's world since everything is made in China tongue.gif.
Luckily They seem to have good customer support in the States wink.gif

I hope they work out the kinks with the h320 so i can start a new thread for the h320 club members biggrin.gif

See below
Quote:
Originally Posted by Avonosac View Post

Not sure, there have been like 4-5 reported in this thread / the news thread... how many units sold? There is always a margin for error when you mass manufacture, and we were all excited about this products release, so we're more likely to share our product experience.

See below
Quote:
Originally Posted by Dizz22r View Post

Of course, H220 was designed and marketed towards the enthusiast rather than the general public. So problems will be more likely known since most of you guys share your experiences on the forums etc.. and other forms of communication. I was just talking in general how bad quality control is for companies who outsource to get their products made in Asia. It's defective rates are much higher than your local made items,but your paying more money as well for the homemade products.Its definitely double edge sword.

I am just glad Swiftech has great customer support and take care of their customers which to me is most important!

I was at the factory during production (right after CES) and personally supervised QC of these units. 100% were tested, and I felt absolutely confident with our QC procedure (extensive testing etc...). But the devil IS truly in the details, and we are learning details in our QC procedures that could use refinements and eliminate all possible issues other than occasional mishaps. Yes we manufacture in China, but this is our own factory and 100% our employees, so we outsource to a minimum. I have been pounding the concept of Quality First to my people for close to 8 years. The one thing I do to improve quality over the long term, is keep a very low employee turnover. The longer the people are with the job, and the more they know what is expected of them, and the more they can be held accountable too.

But as you said, we'll work out all the kinks, and in the meantime will pamper every single one of you. We (I) are (am) scrutinizing this first release like hawks!
Quote:
Originally Posted by Irythros View Post

My h220 came in yesterday and first foray into a watercooling solution. Ordered from performancepcs on monday night and it got here thursday morning. No damaged packaging at all which was nice. Opened it up and inspected it, everything was there. I did however notice the radiator had what looks like rust on some of the fins?

it's not rust, its the copper showing thru. We intentionnally paint the fins very lightly for improved thermal performance.
Quote:
Originally Posted by Irythros View Post

1) One of the pins in the molex connector (on the switch) was popping out when plugging it in.
2) The wiring on the splitter was backwards. Positive was negative, negative was positive.
Seriously? I would expect that on a $10 fan, not a $150 kit.
Get that hooked up, test for leaks or anything and none are found. Toss it in the case (NZXT switch) at the top, put it on the cpu and off we go! During testing my CPU hits 50c max on core 2 and 3. 42C max on 0 and 1. Idles at ~25 for 0 and 1, ~35 or 2 and 3. Happy so far minus the massive time sink to find out the wiring they had was backwards. Will report more after I do more stress testing on the CPU.

Stupid Molex connectors mad.gif I completely concur with you, and am really sorry for your frustration, but I'm also glad you figured it out. The good news is that next generation (probably in another 500 or 1k pieces till we finish off the current stock of PWM splitters) will use SATA connector instead. wires are molded in, so the chances or human error are eliminated. Much, much more reliable solution than Molex! It's already all arranged, I took care of that while in China.
Quote:
Originally Posted by Tom Thumb View Post

Well guess what. After the delay I went through waiting for my H220 to arrive, it now appears as thought I won't get to install it. Here's a pic of what was in the box. Can you see what is missing.

That's right. There were only 3 LGA 2011 screws in the little baggie!!!mad.gif I can't begin to express my level of disappointment! sad-smiley-002.gif
Just to note, only one of the LGA 1155 screws were attached, the others were rolling around in the bottom of the box.

If you had called us this afternoon, we would have expressed the missing screw today ! That's one of these occasional mishaps that's hard to catch, and we are sorry for the inconvenience (and frustration). Please email me your address at gabe@swiftech.com and we'll express this Monday.


Now for the good and the bad news:

The good news is we are in the process of moving to a much larger brand new factory (18,000 sqft) and this will help us in performing better QC, higher productivity, and substantially increased production capacity - Site construction Pics

The bad news is there were unexpected delays in construction while our machines had already been torn down for the move, and we are now sitting and waiting with zero production :-(

We plan on resuming full production on or before April 1st, but meanwhile, the product is going to be very scarce worldwide.

There is a batch of units that shipped earlier this month that will go to Micro Centers and Newegg early April. But that's won't be sufficient to cover our current back-orders. Nothing we can do till the factory starts cranking production again. sadsmiley.gif
Edited by gabe@swiftech - 3/15/13 at 7:14pm
post #490 of 20767
Quote:
Stupid Molex connectors I completely concur with you, and am really sorry for your frustration, but I'm also glad you figured it out. The good news is that next generation (probably in another 500 or 1k pieces till we finish off the current stock of PWM splitters) will use SATA connector instead. wires are molded in, so the chances or human error are eliminated. Much, much more reliable solution than Molex! It's already all arranged, I took care of that while in China.

Will they also be available for sale at around the same price of $9.99?
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