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Swiftech H220/H320/H220X/H240X/H140X and CM Glacer 240L/360L Owners' Club - Page 969

post #9681 of 20767
i was swayed to purchasing this unit because of said customer service. it is awesome,and I'm not even in america!thumb.gif
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post #9682 of 20767
Quote:
Originally Posted by cephelix View Post

i was swayed to purchasing this unit because of said customer service. it is awesome,and I'm not even in america!thumb.gif

Yeah, every other company I've had to deal with I had to pay to ship the product back. Swiftech is paying to ship both ways biggrin.gif
post #9683 of 20767
It's the end of March, any news on the MCP50X?
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post #9684 of 20767
I check Swiftech's website everyday for the H220X and MCP50X. Wish they had webpages up with an email alerts.
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post #9685 of 20767
Quote:
Originally Posted by Neo Zuko View Post

I check Swiftech's website everyday for the H220X and MCP50X. Wish they had webpages up with an email alerts.

Like I've said previously, right now it looks like it's going to be around the end of April to early May. If that changes I'll post that information here.
post #9686 of 20767
Quote:
Originally Posted by BramSLI1 View Post

Like I've said previously, right now it looks like it's going to be around the end of April to early May. If that changes I'll post that information here.

For both?
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post #9687 of 20767
Well, I got a really nice screw you from Swiftech today. Anyone wanna know why? Apparently since I ran the h220 off the v12 PWR_FAN connection on my board it "voided" the warranty. Can anyone explain how this is? How can a company be this shady? Wanna read the reply I got from our buddy BramSLI1? Sure you do wink.gif

Hi XXXXX,



I think I’ve determined what your issue is. These pumps are specifically designed for PWM functionality. To power them off a 12v PWR fan header will therefore result in failure over time. This is due to the fact that these headers fluctuate the power delivered to the connected devices in order to increase and decrease their speed. This is not recommended for PWM devices and is precisely the reason we include our PWM splitter. Our manual specifically states that these should be plugged into channel 1 on the splitter or plugged into your CPU fan header. Since you failed to do so I can’t authorize a replacement for this product. Please let me know if you have any questions or concerns regarding this decision.

This is crap and I'm not going to let Swiftech do this to me.

Edit: As most of you here know. The PWR_FAN header (at least on my board and the others I've seen) is NOT adjustable. It does not fluctate. It runs at a constant 12v.
Edited by z3r0_k00l75 - 3/31/14 at 11:45am
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post #9688 of 20767
Quote:
Originally Posted by z3r0_k00l75 View Post

Well, I got a really nice screw you from Swiftech today. Anyone wanna know why? Apparently since I ran the h220 off the v12 PWR_FAN connection on my board it "voided" the warranty. Can anyone explain how this is? How can a company be this shady? Wanna read the reply I got from our buddy BramSLI1? Sure you do wink.gif

Hi XXXXX,



I think I’ve determined what your issue is. These pumps are specifically designed for PWM functionality. To power them off a 12v PWR fan header will therefore result in failure over time. This is due to the fact that these headers fluctuate the power delivered to the connected devices in order to increase and decrease their speed. This is not recommended for PWM devices and is precisely the reason we include our PWM splitter. Our manual specifically states that these should be plugged into channel 1 on the splitter or plugged into your CPU fan header. Since you failed to do so I can’t authorize a replacement for this product. Please let me know if you have any questions or concerns regarding this decision.

This is crap and I'm not going to let Swiftech do this to me.

Edit: As most of you here know. The PWR_FAN header (at least on my board and the others I've seen) is NOT adjustable. It does not fluctate. It runs at a constant 12v.

I already told you that I'd still honor your warranty. Just next time please don't run the pump on anything but the CPU fan header. I would recommend that you actually run it off of our splitter. Also, quoting from an email with a confidentiality notice is not recommended.
post #9689 of 20767
Quote:
Originally Posted by Neo Zuko View Post

For both?

Yes, currently for all of the new products that are coming out.
post #9690 of 20767
I'm not in a huge rush I suppose. I have to pay taxes in April lol.
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