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Swiftech H220/H320/H220X/H240X/H140X and CM Glacer 240L/360L Owners' Club - Page 970

post #9691 of 20817
Quote:
Originally Posted by BramSLI1 View Post

I already told you that I'd still honor your warranty. Just next time please don't run the pump on anything but the CPU fan header. I would recommend that you actually run it off of our splitter. Also, quoting from an email with a confidentiality notice is not recommended.

No, you told me you would not honor the warranty. And you can attach a confidentiality notice to anything you like. Personally I'd like one to come on my toilet paper. I never signed a confidentiality agreement. You can ask me to keep something private but I feel no obligation to do so when I am blamed for breaking something I know full well I did not do. I ran the pump off of a motherboard header that is NOT adjustable. It is the 3 pin power fan connector on a ud5 motherboard. It puts out a constant 12v. I ran it at 12v and 3000 rpm only. The pump broke in 6 weeks while running in perfectly acceptable operating conditions. If I remember correctly Swiftech's own website states that at 12v and 3000 rpm the pump is rated at 60,000 hours MTBF. That is something like 6.86 years at full speed. I do my homework. I know that the h220 pump cannot be controlled by voltage. I would never try. I also know that pumps controlled even by proper pwm (and by proper I mean not something like Asus "fake" pwm) speed control have a higher fail rate. That is why I decided to run it at full speed and 12v. If I caused this (and I have broken hardware before using my stupidity) I would bite the bullet. I have eaten losses because it was my fault. Back in the beginnning I made some dandy mistakes biggrin.gif I just want my h220 and I want it to work.
Now I know I'm coming off hateful but it isn't like that. I have loved Swiftech. I jumped up and down when I heard Swiftech was making the h220. I was mad as hell when Asetek hit you with a patent infringement lawsuit. I did the happiest little dance you ever saw when I was finally able to order one. Now I'm a very unhappy guy that has a h220 that doesn't work. That's all. Once again I apologize for raising hell and ranting and raving. But I'm doing it because I love Swiftech. If this were another company I would just say "well, I kinda expected it" and just never buy another Swiftech product. There are several companies on my "do not buy" list. I just never thought Swiftech would be one of them.
IF you help me to get this fixed I will retract every bad thing I've said and more. I will be the company's biggest supporter. #1 customer. I am just angry and disappointed right now.
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post #9692 of 20817
...And then they have no legally binding reason in the 'Verse to honor anything they told you at ALL, and may even void your right to arbitration over a "defect" or "malfunction" under Commerce Law. Not a lawyer, but breaking the TOS / CA in an email chain THAT YOU REPLIED WITHIN (which is your AGREEMENT TO THE TOS of the said confidentiality agreement) is step one to losing everything you were asking for in the first place.

You're not too bright, dude.

And going total douchecopter in plain view is indicative of a small, child-like mind. Grown adults finish the fight first, then worry about blasting whatever company / entity / person they feel they were wronged by.

Not too bright.

Any you can't RETRACT anything you've said, you've already replied with a potentially libelous statement here, and I'm pretty sure the OCN TOS states you can't mass edit or remove content of your own accord, so... Too late, mate.

Wait, not to mention the "problem" was your fault anyway?
PFFFFTT.

If you ran that pump off the wrong type of header with no regard to the instructions included, then on your head be it, and if it were me, I'd write it off as one more person who can't read being taught a lesson.





Thanks - T
post #9693 of 20817
I understand your frustration z3ro but i do agree with thrasher,there are better ways of handling/resolving the situation than what you have done.
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post #9694 of 20817
Got my pump in today. Put it all together, didn't fill the barbs up to minimize air bubbles so I had to drain it and refill. Filling the barbs up first makes a big difference to stop air bubbles. For anyone needing to refill, I recommend keeping the tubes on the pump and filling the pump up that way. Took about 10-15 mins at 100% pump speed before all air bubbles were gone. Now it's nice and quiet. Idling around 22-25c. Load (in BF4, not really full load) sticks around 38-40c. So far so good. Hopefully it stays this way thumb.gif Thanks again @BramSLI1 for a hassle free and speedy RMA.
post #9695 of 20817
Quote:
Originally Posted by cephelix View Post

I understand your frustration z3ro but i do agree with thrasher,there are better ways of handling/resolving the situation than what you have done.

+1
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post #9696 of 20817
I have pair helix 120 (non pwm). Is it okay to plug them into the pwm splitter for the h220. If so, will they operate at the same fan speed as the pwm helix fans that come with the H220?
post #9697 of 20817
There is something that you all are missing. My warranty claim was refused because of nothing I did. I did not void the warranty. Nowhere does it state that the pump must only run off the cpu header or the included 8 way splitter. I read the manual. Read your own manuals if you don't believe me. Nowhere in the warranty statement does it say what I did voided the warranty. It was outright refused. With a statement at the bottom saying I could say nothing about it? What did I have to lose? It was only after I posted here that they decided to look up the specs of my board and decide to honor the warranty. So I think what I did directly affected their decision to honor the warranty. I did not try to control pump speed by voltage. I did not try to control the pump speed at all. I hooked it up to the PWR_FAN connector on my 990fxa-ud5 rev.3 motherboard and didn't mess with it at all. 6 weeks later it started ticking, loudly. When I took it out to inspect it the pump no longer worked. End of story. What would you have done? Just said "Okay, I don't mind that my 6 week old h220 doesn't work and now I can't get it fixed." If I had recieved an email stating "alright, look this is a big secret, but I'm going to tell you how to fix this pump yourself just don't tell anybody" I'd have said sure. That's not what happened. I posted the email just as I received it. Stating they would not honor the warranty. And I should say nothing more about it? I had nothing left to lose.
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post #9698 of 20817
Quote:
Originally Posted by z3r0_k00l75 View Post

There is something that you all are missing. My warranty claim was refused because of nothing I did. I did not void the warranty. Nowhere does it state that the pump must only run off the cpu header or the included 8 way splitter. I read the manual. Read your own manuals if you don't believe me. Nowhere in the warranty statement does it say what I did voided the warranty. It was outright refused. With a statement at the bottom saying I could say nothing about it? What did I have to lose? It was only after I posted here that they decided to look up the specs of my board and decide to honor the warranty. So I think what I did directly affected their decision to honor the warranty. I did not try to control pump speed by voltage. I did not try to control the pump speed at all. I hooked it up to the PWR_FAN connector on my 990fxa-ud5 rev.3 motherboard and didn't mess with it at all. 6 weeks later it started ticking, loudly. When I took it out to inspect it the pump no longer worked. End of story. What would you have done? Just said "Okay, I don't mind that my 6 week old h220 doesn't work and now I can't get it fixed." If I had recieved an email stating "alright, look this is a big secret, but I'm going to tell you how to fix this pump yourself just don't tell anybody" I'd have said sure. That's not what happened. I posted the email just as I received it. Stating they would not honor the warranty. And I should say nothing more about it? I had nothing left to lose.

OK, where do I start? First off, I had already OK'd your RMA request before you posted to OCN that we were denying your request. I even stated so here on the forum. Second, there is nowhere in our manual that says to plug this into anything other than a PWM header or our included splitter. You also stated yourself that it's possible that power fluctuations through the motherboard could cause your PWR fan header to fluctuate in voltages. The fact that your pump began ticking is indicative of this type of failure and it's this same type of ticking that you would get from a PWM fan when it's connected to a voltage regulated header. Shortly after this type of exhibited behavior the fan, or other connected PWM device will begin to fail. This is why I initially thought that you were using a voltage regulated fan header to control your pump speed. I jumped to a conclusion and that's why I initially denied your RMA request.

Shortly after this you sent me an angry email and included your make and model of your motherboard. I then took it upon myself to look it up and found that your PWR fan header has no RPM control capabilities and this is why I reversed my previous decision.
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post #9699 of 20817
z3ro---

we get your upset, be happy they decided to send you an rma, think you got your point across by now.
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post #9700 of 20817
Will this fit in front of a 94 case with some low low profile fans without removing the hard drive cages.

rad http://www.frozencpu.com/products/4083/ex-rad-84/Black_Ice_GT_Stealth_240_Radiator_-_Black.html?tl=g30c95s160

fan http://www.newegg.com/Product/Product.aspx?gclid=CMGjzoDkwL0CFWxp7AodRFkAwg&Item=N82E16835705067&nm_mc=KNC-GoogleAdwords&cm_mmc=KNC-GoogleAdwords-_-pla-_-Case+Fans-_-N82E16835705067&ef_id=UvyiBgAAAFW8FkWz:20140402024332:s
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