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[RPS] Gamers Line Up To Play SimCity… - Page 21

post #201 of 317
Quote:
Originally Posted by irun4edmund View Post

I don't know if this warrants a separate thread or not, but it's relevant.

After stating consumers could request a refund if they were unsatisfied, EA refused this guys request and threatened to ban his origin account if he attempted to do a charge back through his bank.

News story and screen cap live chat
Well, it should be expected that you will be banned if you take such extreme measures as to cancel the payment on your credit card.

I wonder why they aren't offering refunds if it said that they were. Is it bad customer service or just EA lying?
post #202 of 317
Anyone seriously surprise about simcity being a disaster at launch?
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post #203 of 317


Because this is what I paid $60 for...Days after launch and still can't play when I want to.
post #204 of 317
Quote:
Originally Posted by irun4edmund View Post

I don't know if this warrants a separate thread or not, but it's relevant.

After stating consumers could request a refund if they were unsatisfied, EA refused this guys request and threatened to ban his origin account if he attempted to do a charge back through his bank.

News story and screen cap live chat

People actually defend this company. doh.gif
 
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post #205 of 317
Quote:
Originally Posted by irun4edmund View Post

threatened to ban his origin account if he attempted to do a charge back through his bank.
Hasn't valve done that in the past as well?
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post #206 of 317
Quote:
Originally Posted by Art Vanelay View Post

Well, it should be expected that you will be banned if you take such extreme measures as to cancel the payment on your credit card.

I wonder why they aren't offering refunds if it said that they were. Is it bad customer service or just EA lying?

They are playing the shell game. They wanted him to use a certain link to get his refund. I will warn you now. Asking for a refund is violation of EA terms, you can get an account ban.

All they have to say is that you disrupted normal services and you are out.
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post #207 of 317
Quote:
Originally Posted by Xeio View Post

Hasn't valve done that in the past as well?

But steam will offer you a refund, if you ask for it.
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post #208 of 317
Quote:
Originally Posted by Cheezman View Post

People actually defend this company. doh.gif
If you do a chargeback on steam, your account gets disabled. That's just standard policy, doing a chargeback terminates any future transactions you have with that company.

Also, you'll notice ZERO context is given before the refund refusal, I'm betting that he's already played hours and decided he just doesn't like the game, not trying to get a refund because of the being unable to play, he actually says the game is the issue not the servers. They'll give refunds if you can't play, they won'd give you a refund because you don't like it.
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post #209 of 317
Quote:
Originally Posted by RiverOfIce View Post

But steam will offer you a refund, if you ask for it.

Except for when they don't, and then kill/lock you out of your account if you try to reverse the charge or pursue any type of legal action.

In essence, people are literally trying to shake their heads at EA for following Steams standard policy.
Edited by GrizzleBoy - 3/7/13 at 2:46pm
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post #210 of 317
Only once per customer is Steams policy on refunds.
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