Originally Posted by nleksan
Another favorable vote for the EVGA 670 FTW! They are cool running, high overclocking cards. Backed by EVGA and their phenomenal customer service, I would have to see a lot of evidence against them not to continue buying their cards.
When I bought mine, it had a $20 Rebate, and I got it from Newegg. (combined with gift card, Newegg CC, and a discountcode iI paid $260 BNIB just a few weeks after release)
The rebate was offered by Newegg, through Newegg, but as a "Mfgr Rebate". Newegg refused to honor it, so I contacted EVGA after registering my card. I got a call back saying that they were extremely sorry for the inconvenience, and even tho they weren't actually behind the rebate, they would give me a $20 rebate as they realized that the way Newegg phrased it could be misleading and they "aren't going to screw over our customers because a retailer made a mistake".
A day later, I finally got Newegg to acknowledge that they screwed up (3rd time in ONE BUILD), and they credited my card the $20.
I could have gotten $40 in rebates, but I contacted EVGA (and had just received the fax with the rebate forms) and told them that Newegg owned up, and that I had been refunded the money and thus would not be filing a rebate claim with them. I thanked them for their incredible CS, and they actually offered me the rebate saying it was already approved and was valid. I just said that it didn't feel right, as the issue was handled by the proper party.
That's the kind of customer service I get from EVGA. Even when you don't compare them to EVGA, ASUS and MSI have laughably pathetic CS.