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AMD Failed to deliver their promise

post #1 of 53
Thread Starter 
So I bought a 7970 For a compact gaming rig. It came with Never Settle Reloaded Bundle which included BioShock Infinite and Crysis 3.

I received the Crysis 3 code just after launch and guess what. It was a used code which I couldn't activate. I contacted EA about the code and after spending two hours online with a rep and another one on the phone (Origin Support), they told me that I should talk to AMD as they are the ones supplying the codes.

I sent an e-mail to AMD and they said they were investigating. I sent a couple of other e-mails and they asked for my origin account, e-mail, etc. After three weeks of waiting for a reply from a barely responsive support team, I still haven't got my code and I'm royally pissed.

I thought I gave AMD a chance seeing as their single GPU flashship is outperforming nVidia's (GTX 680), but I'm regretting it already.

PS: What hurts the most is that I played the Crysis 3 multiplayer beta extensively. I was extremely hyped for the launch and wanted to get going as soon as the game was out. It is a massively frustrating situation.

PPS: I bought the card BNIB from NCIX.

NCIX provides the key to Never Settle Reloaded package - that key worked.
AMD provides the codes for the game - that key didn't work.
Edited by Cyclops - 3/6/13 at 9:37pm
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post #2 of 53
Sorry to hear, I'm just pissed at the lack of cards available.
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post #3 of 53
Man that is truly unfortunate to hear about the situation you are in. When I bought my 7970 back in the day it came with a free Deus Ex: HR, and Dirt 3 code that worked flawlessly with steam.. I see by your post that you have been waiting on a response from amd for about 3 weeks, while that is truly unacceptable the best you can do from here on in is keep on pestering all involved until you get a working code.. I mean yea is it a pain in the butt?... yes.. Have you tried the code again since then?.. I don't know.. but the bottom line is sometimes you need to be a little more persistent with these large corporations when stuff like this goes down. On the bright side you do have a great piece of tech now residing in your rig, enjoy it and hope that with a little bit of perserverance this will all be resolved.
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post #4 of 53

I'm sorry about the situation, Cyclops. I wish you the best of luck in sorting it out!

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post #5 of 53
You should also contact your retailer from whom you bought the video card. They're the ones who distribute the codes, whether by slip or email, to consumers.
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post #6 of 53
Thread Starter 
Quote:
Originally Posted by geoxile View Post

You should also contact your retailer from whom you bought the video card. They're the ones who distribute the codes, whether by slip or email, to consumers.

It's not like that. I bought them from NCIX. They gave me the Never Settle reloaded code which worked flawlessly. You activate that and then wait for AMD to send you the keys. The key that AMD sent me was a dud so it's entirely their fault.
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post #7 of 53

Another suggestion: Thracks is an AMD rep here on OCN. See if you can PM him to sort out the issue.

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post #8 of 53
Quote:
Originally Posted by Rucka315 View Post

Money aside its still beating a 7970 on every level the cost of the card isn't the factor its the Flagship GPU vs Flagship GPU. I know the titan is way over priced but still doesn't take away the fact that it pwns a single 7970.

LOL, It Barely "pwns" Sorry man, at those insignificant gains over 680/7970 It just doesn't justify it's over the top price tag. I would have bought one if the price was $700-$800 as it was rumored at first.

Typical for Nvidia milking their cash cow on a niche product.
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post #9 of 53
On a more serious note, good luck man, the 7970 is a great card and it won't disappoint performance wise. Let's hope AMD fixes this asap.
post #10 of 53
Enough spam1.gif and offtopic.gif This is a serious matter, maybe not Life threatening but AMD has dropped the ball on this one, they want you to buy their best card (minus a 7990) and all you want is to play the games it comes with, but then it doesn't happen, after the money and time spent, they should more then just give you another Code, they should give you another code to a New Game as compensation for this error on their QC.

This also doesn't make their PR or PI look to good, their lacking in in certain sections and now this? Talk about getting nothing for your money.

I hope you get your codes working PLUS as code or two to make up for this error on their part.

Go Green Team! rolleyes.gif
 
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Crucial MX100 128GB SATA III SSD (OS) Western Digital 2TB SATA III (Data) Crucial MX300 275GB SATA III SSD (Game) LG SATA Light-Scribe DVD+/-RW Drive 
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Corsair H100i Pull x2 Windows 10 Pro 64 Bit SP2 Hisense 55" 2160p 60/120Hz TV/Monitor Dell SX2210 DVI 1920x1080 
KeyboardPowerCaseMouse
Logitech G11 Gaming Keyboard  Corsair Professional Series HX850W Rosewill Thor V2 Black/White L.E. Full Tower Case Logitech Ball Pro 
Mouse PadAudio
What Pad? >_< Logitech Z4 2.1 Stereo System  
CPUMotherboardGraphicsRAM
Intel Q6600 @ ~3Ghz MSI 775 Aftermarket Mobo Nvida GTX 770 LE 2GB @ ~1,300+ 2x2GB (4GB) 800Mhz DDR2 RAM 
Hard DriveOptical DriveCoolingOS
Seagate 160GB DVD/CD Writer/Burner Cooler Master 92mm Windows 7 64 Bit Ultimate Basic 
MonitorKeyboardPowerCase
Dell 18" LCD DVI Dell QWERTY Corsair CX500 500W PSU Spartan Series 
MouseMouse PadAudioOther
Dell Laser N/A Internal Speaker 240mm Fan to Cool GPU 
CPUCPUMotherboardGraphics
Intel E5410 2.33Ghz Intel E5410 2.33Ghz Dell T7400 Dual Xeon Nvidia Quadro 290 
RAMHard DriveOptical DriveCooling
16GB Samsung ECC RAM DDR2 800Mhz Seagate Barrcuda 500GB 7,200RPM (OS) DVD/CD Writer/Burner Dual Intel Xeon Heatsinks w/ 200mm Delta Fan 
OSMonitorKeyboardPower
Windows 7 64 Bit Ultimate Dell Precision 18" LCD DVI  Dell Precision 104 QWERTY Dell/Delta 850W Dual Rail PSU 
CaseMouseMouse PadAudio
Dell Precision T7400 Server Case  Dell Precision Laser N/A Internal Speaker 
Other
Linksys Gigabit Ehternet Card 
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