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[DO] EA Refusing Refunds Over Simcity.  

post #1 of 668
Thread Starter 
pGvQkky.jpg

http://www.develop-online.net/news/43465/EA-refusing-refunds-over-SimCity-server-woes
Quote:
Customer support says online issues do not count as 'exceptional circumstances'

EA is not taking refunds from SimCity customers who bought the title through Origin over the problematic server issues that have plagued the game’s early release.

Here's the statement. Directly from EA themselves.

https://twitter.com/OriginInsider/status/309784107976634368
post #2 of 668
how awesome is this, buy a game it comes out the box broken, seller refuses refund....

and EA was voted worst company....go figure. rolleyes.gif
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post #3 of 668
Thread Starter 
Quote:
Originally Posted by Master__Shake View Post

how awesome is this, buy a game it comes out the box broken, seller refuses refund....

and EA was voted worst company....go figure. rolleyes.gif

They should have done what Steam did with The Warz.

Not only did they give a refund to everybody who asked for it, they BANNED the game from Steam entirely.
Granted, that was over false advertising plus being a broken game, but still.
post #4 of 668
Really, if you were daft enough to buy this DRM riddled hell, you deserve what you get. Too much of the game requires a net connection, and all it takes is for them to have server issues to stop you from playing what you rightfully paid for. (or for your Internet Service to go offline) Too much faith to be put in others hands, i'd much rather cut out the middle men.

A few years from now, you'll probably find EA's closed the servers in anticipation for the next release, so you can forget playing titles like this for any nostalgia later down the road. Why do people pay more for less is beyond me.

This is also another example as to WHY BOXED COPIES are worth far more then any digital copy. Because you get more for your money and something to shelf for later on - at the very least you'd have that for this game, even if you can't access the servers to play it.

To top it off with the legal grey area's surrounding Digital purchases, i'll always avoid such things and go with a hardcopy alternative. Always.
Edited by Thingamajig - 3/8/13 at 8:27am
post #5 of 668
It's a good day when EA gets bad publicity. This actually benefits gamers
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post #6 of 668
Honestly, what did people expect?

I didn't buy the game for this very reason and am enjoying all my games I can play without logging onto a server. I personally think that the people who knew this was always online DRM and bought the game deserve this.
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post #7 of 668
It's not like they have any good reputation left to lose.
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post #8 of 668
Quote:
Originally Posted by frickfrock99 View Post

They should have did what Steam did with The Warz.

Not only did they give a refund to everybody who asked for it, they BANNED the game from Steam entirely.

They brought it back like last week or two weeks ago :/
This time approved by steam, idk why and how.. But yea
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post #9 of 668
Quote:
Originally Posted by frickfrock99 View Post

They should have did what Steam did with The Warz.

Not only did they give a refund to everybody who asked for it, they BANNED the game from Steam entirely.

how is origin gonna ban one of their cash cows? it wasn't MAxis's fault the DRM was an utter failure (AFAIK) it was EA who obviously dropped said ball.
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post #10 of 668
It's rather impressive how violently this has exploded. People have been filing complaints with the FTC and the BBB over not being allowed a refund.

Good for them, I say. Day 1 issues are to be expected, but when some boneheaded company forces always-online connectivity in a game that absolutely doesn't need it (since when has Sim City been focused on multiplayer?), and then fails to prepare their servers for the demand (easily obtained through pre-order information) causing massive issues for the majority of their customers, they get absolutely zero slack.

Especially when the companies in question are EA and Maxis, both large enough to handle the issue.
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