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[DO] EA Refusing Refunds Over Simcity. - Page 21  

post #201 of 668
Quote:
Originally Posted by RiverOfIce View Post

You messed the point of my post. The point is. EA is one of the worst companies in the history of the world. If the worst company in the history of the world offers refunds for its products, it might as well light the buildings on fire and move out of country. It is the worst company in the history of the world.

It beat out bank of america, who is evicting people illegally, for that prize.

Had something typed up but this sums it up better:
Quote:
Originally Posted by sausageson View Post

Pretty much proves anyone that voted for ea is an idiot who doesn't know anything other than video games in their own little world. Companies that caused widespread unemployment due to greed , evicted ppl from their homes, pollute are environment, manufacture weapons or in the case of PMCs actually kill ppl all were beaten by a company that creates crap to good games.

Keep crying about EA while banks take greedy unsafe investments with your money or while Exxon mobile destroys some village so they can drill for oil.

thumb.gif
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post #202 of 668
In these kinds of cases Steam will give a refund. Not too many players would really want to give up access to the game I think, so the actual amount of refunds would probably be pretty small. But instead of realizing the greater PR cost of refunds, they miss the dollars for the pennies in denying them.

Typical EA.
Quote:
Originally Posted by SoloCamo View Post

Had something typed up but this sums it up better:
thumb.gif
That argument is like saying "that thief isn't that bad because hey, there are murderers and rapists, amirite?"
Edited by Mygaffer - 3/8/13 at 6:44pm
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post #203 of 668

Signed that, was highly dissapointed with the SimCity launch, was refused a refund even though a few friends succeeded in getting one, figure that. So now im left trying harder to get the refund or just giving up and playing with nobody else =/
post #204 of 668
Quote:
Originally Posted by ez12a View Post

People can always resort to a chargeback if i'm not mistaken.

You are mistaken. This is not fraud. The merchant must issue the refund.

So far it seems only Amazon has refunded for digital downloads, not EA.
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post #205 of 668
Quote:
Originally Posted by SkillzKillz View Post

You are mistaken. This is not fraud. The merchant must issue the refund.

Wikipedia says there is more than one reason for a chargeback:
Technical: Expired authorization, non-sufficient funds, or bank processing error.
Clerical: Duplicate billing, incorrect amount billed, or refund never issued.
Quality: Consumer claims to have never received the goods as promised at the time of purchase.
Fraud: Consumer claims they did not authorize the purchase or identity theft.

I would expect the quality to not be as promised.
 
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post #206 of 668
Quote:
Originally Posted by ez12a View Post

Wikipedia says there is more than one reason for a chargeback:
Technical: Expired authorization, non-sufficient funds, or bank processing error.
Clerical: Duplicate billing, incorrect amount billed, or refund never issued.
Quality: Consumer claims to have never received the goods as promised at the time of purchase.
Fraud: Consumer claims they did not authorize the purchase or identity theft.

I would expect the quality to not be as promised.

Then it's worth a try, but again, I don't believe a major creditor would issue a chargeback because someone has to wait to play a game. If they do, you are lucky.

I believe that would be for more obvious reasons, like an item was labelled as HD 7870 and they shipped you a HD 3870 and refused to give a refund. Or you received goods that were broken into bits and pieces and the merchant refused a refund. Or you paid for 1 month of internet but only received 7 days. But the difference here is that the terms of sale were broken. EA did not break the terms of the sale when selling you a digital copy of Sim City 2013. The majority of consumers just ignored reading the terms altogether.

P.S. - I forgot to say. If a chargeback was issued against an account EA would simply ban that account. Remember, not only do they own the game, they also own origin and every single account. smile.gif
Edited by SkillzKillz - 3/8/13 at 7:08pm
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post #207 of 668
Quote:
Originally Posted by Mygaffer View Post

In these kinds of cases Steam will give a refund. Not too many players would really want to give up access to the game I think, so the actual amount of refunds would probably be pretty small. But instead of realizing the greater PR cost of refunds, they miss the dollars for the pennies in denying them.

Typical EA.
That argument is like saying "that thief isn't that bad because hey, there are murderers and rapists, amirite?"

No one said that. What was actually said was towards this:
Quote:
Originally Posted by RiverOfIce View Post

EA is one of the worst companies in the history of the world. If the worst company in the history of the world It is the worst company in the history of the world.

or do you agree with his statement?
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post #208 of 668
Quote:
Originally Posted by SkillzKillz View Post

You are mistaken. This is not fraud. The merchant must issue the refund.

So far it seems only Amazon has refunded for digital downloads, not EA.

Fraud is not the only reason to warrant a Charge Back, why do people think this?

As the others above just listed, there are several situations in which a Charge Back is warranted and generally processed.
    
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post #209 of 668
Quote:
Originally Posted by SkillzKillz View Post


P.S. - I forgot to say. If a chargeback was issued against an account EA would simply ban that account. Remember, not only do they own the game, they also own origin and every single account. smile.gif

You could probably go after them at that point in small claims.

I think a chargeback a perfectly good solution since the game was not delivered as promised. EA should be held accountable to its customers and not say things like "on the plus side, players loved the game so much that they prevented other players from playing by occupying server"

even something as trivial as a game is still a good/service that the customer paid for. Not sure why you'd think a CC wouldnt do it, it doesnt hurt them.
 
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post #210 of 668
Quote:
Originally Posted by ez12a View Post

You could probably go after them at that point in small claims.

I think a chargeback a perfectly good solution since the game was not delivered as promised. EA should be held accountable to its customers and not say things like "on the plus side, players loved the game so much that they prevented other players from playing by occupying server"

even something as trivial as a game is still a good/service that the customer paid for. Not sure why you'd think a CC wouldnt do it, it doesnt hurt them.
The game was delivered as promised.
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