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[DO] EA Refusing Refunds Over Simcity. - Page 22  

post #211 of 668
Quote:
Originally Posted by SkillzKillz View Post

The game was delivered as promised.

agree to disagree. It might've been released, but it is effectively DOA.

Just because the product was "received" doesnt mean the quality of it was up to snuff. People paid for a game, not for a queue.
 
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post #212 of 668
Actually I just remembered, a chargeback in this situation can occur if the merchant cannot prove that the goods were delivered. Proof is usually difficult for digital transactions. In 4/5 cases the consumer wins in a chargeback dispute.

So if someone paid with a credit card, cannot access the game, and is willing to risk banning of their account (assuming no other games are tied to it), then I would recommend seeking a chargeback. Best of luck.
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post #213 of 668
Quote:
Originally Posted by SkillzKillz View Post

The game was delivered as promised.
Can I install it and have it work without major issues? No? Then it wasn't delivered as promised and I'm entitled to a refund if I so desire. If the merchant refuses, a chargeback would become the next step.

You can keep quoting the TOS, EULA and all that other BS, but that isn't the law. EA can't do whatever they want just because they put it in a document that you click "I Agree" to.
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post #214 of 668
Quote:
Originally Posted by SkillzKillz View Post

The game was delivered as promised.

Agree.

The game was delivered as promised, fully functional Sim City with online DRM.

The servers are the issue here, not the game. And the servers will fix themselves with time, after some of the hype dies down and the addicts stop playing 24/7. Along with whatever servers -and/or- capacity to each server gets added to further relieve the strain.
post #215 of 668
Quote:
Originally Posted by Shrak View Post

Agree.

The game was delivered as promised, fully functional Sim City with online DRM.

The servers are the issue here, not the game. And the servers will fix themselves with time, after some of the hype dies down and the addicts stop playing 24/7. Along with whatever servers -and/or- capacity to each server gets added to further relieve the strain.

The game that requires those servers to function in the first place is the problem here.
post #216 of 668
Quote:
Originally Posted by Shrak View Post

Agree.

The game was delivered as promised, fully functional Sim City with online DRM.

The servers are the issue here, not the game. And the servers will fix themselves with time, after some of the hype dies down and the addicts stop playing 24/7. Along with whatever servers -and/or- capacity to each server gets added to further relieve the strain.

Agreed. EA has said many times they are aware of temporary technical difficulties with the servers and are working on it.
Quote:
Originally Posted by Methos07 View Post

The game that requires those servers to function in the first place is the problem here.
Then don't buy the game. Do not pay EA money for their awful services.

And certainly do not buy a non-refundable digital copy. If you insist on gambling with their DRM, then buy the physical copy and return that within their 14-day guarantee.
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post #217 of 668
Quote:
Originally Posted by SkillzKillz View Post

Agreed. EA has said many times they are aware of temporary technical difficulties with the servers and are working on it.
Then don't buy the game. Do not pay EA money for their awful services.

And certainly do not buy a non-refundable digital copy. If you insist on gambling with their DRM, then buy the physical copy and return that within their 14-day guarantee.

Indeed, the only thing we can really do is vote with our dollar.
post #218 of 668
This speaks volumes. I started reading some of the 5 star reviews, and they are filled with sarcasm.


Edited by 2010rig - 3/8/13 at 7:38pm
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post #219 of 668
Just be careful if you want to try a charge back you may get your entire Origin account banned and loose all your purchases.
 
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post #220 of 668
Quote:
Originally Posted by 2010rig View Post

This speaks volumes.


It was over 2500 earlier. The real number is probably 4000 one stars or more.
 
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