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[DO] EA Refusing Refunds Over Simcity. - Page 23  

post #221 of 668
Quote:
Originally Posted by UNOE View Post

It was over 2500 earlier. The real number is probably 4000 one stars or more.

Yep I was gonna say that too... that number isn't counting a few thousand negative reviews that were removed.

If you read the 5 star reviews, most of those are actually NEGATIVE, can't believe there are people in this thread making excuses for EA.

If you bought a game, and can't play it, then EA hasn't delivered.

It's THEIR fault for making the game reliant on THEIR servers.

If EA is refusing you a refund, call your Credit Card company up, explain the situation, point them to the Amazon reviews, and they'll give you a refund 99% of the time.
Edited by 2010rig - 3/8/13 at 7:44pm
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post #222 of 668
Quote:
Originally Posted by SoloCamo View Post

Had something typed up but this sums it up better:
thumb.gif

Yeah but you forget that we live in a country where our biggest export commodity is entertainment. That is a fact...a very sad fact.
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post #223 of 668
Quote:
Originally Posted by ejb222 View Post

Yeah but you forget that we live in a country where our biggest export commodity is entertainment. That is a fact...a very sad fact.

Nah that's not a fact at all.

I'm angry I wasted $60 just as much as the next guy but I think we need to keep our heads on straight and not go bonkers with over-the-top analogies and conspiracies, etc. It is what it is - a failed product launch and nothing more.
post #224 of 668
Quote:
Originally Posted by UNOE View Post

It was over 2500 earlier. The real number is probably 4000 one stars or more.

You have to also remember. There are separate reviews for the digital and hard version.

As of right now, there are 1,457/1,611 one stars for the digital copy and 2,711/2,939 one stars for the hard copy. There are 4,168/4,550 one star reviews for the game. That's a 9% Customer Satisfaction rate in one stars alone, that's not even including the 2 or 3 stars in there, the ones that were taken out AND the sarcastic 5 stars. This is only on AMAZON!

Wow. This is incredible! This needs to go OVER 9000!!
     
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post #225 of 668
This adds to the reason I don't have any EA titles...
post #226 of 668
Crash and burn EA, crash and burn....
post #227 of 668
Why are people suprised?
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post #228 of 668
An EA employee just publicly chastized the company today over the public statement that EA gave in regards to the SimCity problems. Brave guy, but something tells me this could cost him his job, which is really sad.

http://www.forbes.com/sit...city-in-public-letter/


Quote:
“To the executives at EA, from one of your employees

I am deeply embarrassed by the troubled launch of Sim City and I hope you are too. When I walk around our campus and look at the kind of talent we’ve collected, the amenities we have access to and the opportunities working at such a big company affords us, I can’t imagine how for release after release, EA continues to make the same embarrassing, anti-consumer mistakes. We should be better than this. You should not be failing us so badly.

Another thing I see when I walk around our campus are massive banners that display what are said to be our company values. They are on posters on every floor, included in company-wide emails and hanging above the cafeteria in bright colors. You even print them on our coffee mugs so we see them every day. But somehow when planning the launch of Sim City, you threw them all out the window.

Most important of the values you are ignoring is Think Consumers First. What part of the Sim City DRM scheme, which has rendered the game unplayable for hundreds of thousands of fans across the globe, demonstrates that you are thinking about consumers before you are thinking about yourselves? Does “first” mean something different in boardrooms than it does to the rest of us? Does the meaning of that word change when you get the word “executive” in front of your title?

You can’t even pretend that you didn’t know consumers would be angry about this. Common sense aside, consumers complained about this during your public betas. In fact, when one of them posted his criticisms on the forums, he was banned! You tried to silence your critics. The same thing is happening now as users write in to demand refunds. What part of this behavior aligns with our company value to Be Accountable?

What you’ve demonstrated with this launch is that our corporate management does not believe in our core values. They are for the unwashed masses, not for the important people who forced this anti-consumer DRM onto the Sim City team. This DRM scheme is not about the consumers or even about piracy. It’s about covering your own asses. It allows you to hand-wave weak sales or bad reviews and blame outside factors like pirates or server failures in the event the game struggles. You are protecting your own jobs at the expense of consumers. I think this violates the Act With Integrity value I’m looking at on my own coffee mug right now.

On behalf of your other employees, I’d like to ask you to fix this. Allow the Sim City team to patch the game to run offline. If Create Quality and Innovation is still a core value that you believe in, then this shouldn’t be a hard decision. Games that gamers can’t play because of server overload or ISP issues are NOT quality. Be Bold by giving the consumers what they want and take accountability for the mistake.

Finally I’d like to ask you to follow the last company value on the list in the future: Learn and Grow. When you made this mistake with Spore, the company and all your employees suffered for it. You didn’t learn from that mistake and you are making it again with Sim City.

So please, learn from this debacle. Don’t do this again. Grow into better leaders and actually apply our company values when you make decisions. Don’t just use them as tools to motivate your staff. With the money, talent and intellectual property available to EA, we should be leading the industry into a golden age of consumer-focused game publishing. Instead we’re the most reviled game publisher in the world. That’s your fault. Things can only change if you actually start following the company values and apply them to every title we launch.

Sincerely,

A Disappointed But Hopeful Artist at EARS
post #229 of 668
He's gone.
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post #230 of 668
As much as I really don't like EA, and despite the fact that the last 3 games that I bought form them that were forced through Origin had massive failures upon launch, the anger here seems misplaced.

SimCity doesn't fail, and even EA isn't totally a failure here. The real culprit is online DRM for single-player games. The concept is so stupid, has only ever punished paying customers, and with this latest fail fueled by the preexisting EA hate train it just goes to show how faulty the system really is.

Yeah, I admit I bash the hell out of EA at times, but I can't justify saying they released a totally broken product. All they did is use online DRM for a mostly single player game like an idiot. This game should be able to run in a way where it never needs to see the internet, but it doesn't. Really, it's just another day-one launch for a server oriented game gone wrong. The only reason you don't see this magnitude of outcry from ,say, MMO launches is that those MMO's actually have a reason for being online.

Overall, yeah it's stupid that they chose online DRM, but I think the hate is misplaced. This is a perfect opportunity to let other companies know how stupid and despised it is putting online DRM into single-player games. Honestly, I think the stupidest reason for this is that maybe 10 years down the line, if the servers don't exist anymore, then what? Nobody can revisit the game for nostalgia's sake? So instead of pushing all the hate on EA, let it be known that online DRM is the source of said hatred.

DRM just needs to stop "evolving" because in the end this stuff gets pirated anyways. All you're doing is causing such an inconvenience for your paying customers, that the pirated copy starts looking more tempting because you don't have to deal with it there.
Edited by Flames21891 - 3/8/13 at 8:33pm
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