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[DO] EA Refusing Refunds Over Simcity. - Page 31  

post #301 of 668
Quote:
Originally Posted by Cheezman View Post

Still does not justify EA's practice of not offering a refund for a product that clearly hasn't been working as advertised.

How do you not comprehend that? Seriously?
EA's policy of "non-refundable digital purchases" existed before SimCity was released. Before someone pulls the trigger on buying anything they should really read into the terms of sale. Choosing to ignore the terms does not warrant a refund. If you don't agree to the terms, do not purchase the game. And I said before, if you still insist on playing the game wait until there are many reviews out to get a clear picture and then purchase the physical copy that has a 14-day no-hassle refund guarantee.
Quote:
What is your refund policy for physical products?
All physical products purchased through our Origin Store come with a 14-day unconditional guarantee. If you don't like it, you can return it within 14 days of its delivery for a prompt refund -- no questions asked!

Here's the thing, I rarely ever purchase something that's non-refundable because I know there are risks associated with getting ripped off down the road. The only thing that I've purchased that is non-refundable is a discounted airline ticket, and I'm sure you're familiar that most airline tickets are non-refundable. But there's another difference here... my ticket is insured. Your purchase for digital downloads are not.
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post #302 of 668
Quote:
Originally Posted by Stealth Pyros View Post

Except that practically every game on the market is sold as is to begin with, especially digital download games.

No, they're not. If you sell a digital item that is suppose to work and it doesn't (bar your own incompatibilities such as Mac program on PC.etc). Then by law, it does still have to function as offered.
Quote:
Originally Posted by Stealth Pyros View Post

Valve will honor you one single refund in the lifetime of your account. Try taking any PC game over to Gamestop after you've opened it and used the key wink.gif

proof.gif

And why do you EA fanboys keep bringing Valve up? Just because Valve has a bad policy doesn't make it right for EA to have a bad policy. You're all freaking broken records trying to justify the unjustifiable.
Quote:
Originally Posted by Stealth Pyros View Post

Sim City is not the first game in history that has a high server load and issues at launch, yet the community has blown it ridiculously out of proportion.

Still does not justify the game not working... rolleyes.gif
Edited by Cheezman - 3/9/13 at 9:19am
 
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post #303 of 668
Quote:
Originally Posted by Stealth Pyros View Post

Except that practically every game on the market is sold as is to begin with, especially digital download games. It's nothing new. Valve will honor you one single refund in the lifetime of your account. Try taking any PC game over to Gamestop after you've opened it and used the key wink.gif Sim City is not the first game in history that has a high server load and issues at launch, yet the community has blown it ridiculously out of proportion.

Yeah, even though the launch was rough my friends have been playing the game together and having fun. The amount of whining, self-entitlement, rage, and so on is just getting absurd. I expected problems with such a large online game launch and didn't care my copy would not arrive within the week of it's launch (even though it should have shipped by now).
    
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post #304 of 668
Quote:
Originally Posted by SoloCamo View Post

So the same holds true when people bought Crysis 3 for their pc and it can't run because that pc is a old celeron with integrated graphics? Should they get a refund? They definitely won't once it 's opened, sorry.

They are excused because they are not computer savvy? Not how the world works my friend. You've got to do your research sometimes. Just like those with crappy / spotty internet connections complaining that an always online game keeps dropping (not even talking about sim city 5 here, just mmo's / online based games)

Anyways! No one forced anyone to buy the game. I learned from the past that big titles, mixed with always online are going to have major issues at launch. I want this game as much as the next guy but learning from the past clearly saved me money and headaches here. At the same time I get a good laugh at the overreactions of people who are so anti-drm, so anti-ea, so anti-always online, then went ahead and bought the game, therefore supporting those practices thumb.gif

What does someone hardware has to do with the fact that they can't connect to the server and its not their fault they can't connect?
post #305 of 668
Quote:
Originally Posted by Cheezman View Post

Quote:
Originally Posted by Stealth Pyros View Post

Except that practically every game on the market is sold as is to begin with, especially digital download games.

No, their not. If you sell a digital item that is suppose to work and it doesn't (bar your own incompatibilities such as Mac program on PC.etc). Then by law, it does still have to function as offered.
Quote:
Originally Posted by Stealth Pyros View Post

Valve will honor you one single refund in the lifetime of your account. Try taking any PC game over to Gamestop after you've opened it and used the key wink.gif

proof.gif

And why do you EA fanboys keep bringing Valve up? Just because Valve has a bad policy doesn't make it right for EA to have a bad policy. You're all freaking broken records trying to justify the unjustifiable.
Quote:
Originally Posted by Stealth Pyros View Post

Sim City is not the first game in history that has a high server load and issues at launch, yet the community has blown it ridiculously out of proportion.

Still does not justify the game not working... rolleyes.gif

Game works fine. I've put a good 10 hours into it in the past 2 days, some are just not able to connect to the server because of current overloads (the case with more than 90% of major online titles on launch day). The game clearly works when millions are playing it and overloading the servers. Your consumer protection is worth a turd when EA shows evidence of the traffic (which obviously means the game is working just fine). Server overloads are out of EA's control, and EA are giving a free game for the delays. What more do you freaking people want? Did you even buy this game? If not, why are you here?

I got a refund on Steam for the potato sack bundle because the potato hunt was still advertised when I bought it, even though it had already ended. They made me aware that should I accept the refund in my next response, it would be the one refund Valve would ever honor me.

http://forums.steampowered.com/forums/showthread.php?t=2249220
http://www.overclock.net/t/980907/resolved-bought-a-steam-game-any-way-to-get-a-refund/0_50

APB's servers were shut down not even 4 months after release. GLHF relying on your "consumer protection laws" in getting a refund on that one. People who just bought it the day before weren't getting refunds; it was hit/miss getting a refund even through Steam.

Just updated and hopped right into game on my first try. Soon enough everyone will forget this all ever happened, as is the case with any "movement" against anything you guys insist on starting rofl...
Edited by Stealth Pyros - 3/9/13 at 9:28am
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post #306 of 668
Quote:
Originally Posted by Stealth Pyros View Post

I guess you've never bought a car from an auction or bought anything sold as is. Good luck getting a refund on that house you just took out a $300,000 mortgage for.
Quote:
Originally Posted by GrizzleBoy View Post

Yes, I manipulated your own words against you to show the irony of your own argument.

Your personal experiences != history.

All you need to do is search "x company didn't offer a refund", including companies you listed and you will find ample stories.

Nvm.

You 2 seriously need help. What little credibility you had left is thrown out the window.

How can you support these anti-consumer practices? How can you make excuses for them?

EA REQUIRES the game to be online in order for the game to work.

If THEIR servers cannot handle the load, and prevent you from playing the game, they SHOULD be offering refunds if people are dissatisfied. Regardless of what the EULA says, it's called doing the right thing.

Here's an example of a company doing the right thing, selling the EXACT same game.

http://www.amazon.com/review/R3MHPUOS7SBOHK/ref=cm_cr_pr_viewpnt#R3MHPUOS7SBOHK
Quote:
UPDATE: For those here who purchased the game through Amazon, I contacted them and they refunded the cost of the game and removed it from my library for me. This is why I will always be loyal to companies like Amazon, which CARES about its customers, and no longer to companies like EA, who would rather make people jump through hoops than actually go out of their way for a customer. I suggest anyone else here contact Amazon and get your money back as well, so that EA can begin to take notice when they're suddenly having to pay a lot of their ill gotten money back to their customers.

Notice his wording in bold.

Happy customer = Long term loyal customer.

In EA's case, they're doing everything in their power NOT to have loyal customers, what do they get in return?



Go read the positive reviews as well, most of them are NEGATIVE.
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post #307 of 668
Quote:
Originally Posted by 2010rig View Post

Quote:
Originally Posted by Stealth Pyros View Post

I guess you've never bought a car from an auction or bought anything sold as is. Good luck getting a refund on that house you just took out a $300,000 mortgage for.
Quote:
Originally Posted by GrizzleBoy View Post

Yes, I manipulated your own words against you to show the irony of your own argument.

Your personal experiences != history.

All you need to do is search "x company didn't offer a refund", including companies you listed and you will find ample stories.

Nvm.

You 2 seriously need help. What little credibility you had left is thrown out the window.

How can you support these anti-consumer practices? How can you make excuses for them?

EA REQUIRES the game to be online in order for the game to work.

If THEIR servers cannot handle the load, and prevent you from playing the game, they SHOULD be offering refunds if people are dissatisfied. Regardless of what the EULA says, it's called doing the right thing.

Here's an example of a company doing the right thing, selling the EXACT same game.

http://www.amazon.com/review/R3MHPUOS7SBOHK/ref=cm_cr_pr_viewpnt#R3MHPUOS7SBOHK
Quote:
UPDATE: For those here who purchased the game through Amazon, I contacted them and they refunded the cost of the game and removed it from my library for me. This is why I will always be loyal to companies like Amazon, which CARES about its customers, and no longer to companies like EA, who would rather make people jump through hoops than actually go out of their way for a customer. I suggest anyone else here contact Amazon and get your money back as well, so that EA can begin to take notice when they're suddenly having to pay a lot of their ill gotten money back to their customers.

Notice his wording in bold.

Happy customer = Long term loyal customer.

In EA's case, they're doing everything in their power NOT to have loyal customers, what do they get in return?



Go read the positive reviews as well, most of them are NEGATIVE.

Hey, I was only tagging along and responding to the laughable comment some guy made about getting refunds for automobiles. lachen.gif Boy has he never gone through the Lemon Law process, where you have to give the manufacturer/dealer some time to try to resolve the problems. (Sound familiar?) Yes, EA, like any company, requires a constant reliable connection for you to play an online game -____- That's automatically implied. The issue at hand isn't even DRM, which is what makes me want to gauge my eyes out reading the posts around here. Your active DRM check is done when you log into Origin, which is working just fine. The ONLINE portion of the game (which is essentially the entire game) is what's having some technical issues right now due to high server traffic. They've nearly double the number of available servers and are getting things on track.
Edited by Stealth Pyros - 3/9/13 at 9:34am
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post #308 of 668
Quote:
Originally Posted by SoloCamo View Post

So the same holds true when people bought Crysis 3 for their pc and it can't run because that pc is a old celeron with integrated graphics? Should they get a refund? They definitely won't once it 's opened, sorry.

They are excused because they are not computer savvy? Not how the world works my friend. You've got to do your research sometimes. Just like those with crappy / spotty internet connections complaining that an always online game keeps dropping (not even talking about sim city 5 here, just mmo's / online based games)

Anyways! No one forced anyone to buy the game. I learned from the past that big titles, mixed with always online are going to have major issues at launch. I want this game as much as the next guy but learning from the past clearly saved me money and headaches here. At the same time I get a good laugh at the overreactions of people who are so anti-drm, so anti-ea, so anti-always online, then went ahead and bought the game, therefore supporting those practices thumb.gif
That comparison falls flat on his face because of 1 thing.
If my PC is not strong enough, it is a problem on my side.
If EA servers are broken that is a problem on their side, yet i gave my money to them.
post #309 of 668
Quote:
Originally Posted by Stealth Pyros View Post

Yes, EA, like any company, requires a constant reliable connection for you to play an online game -____- That's automatically implied. The issue at hand isn't even DRM, which is what makes me want to gauge my eyes out reading the posts around here. Your active DRM check is done when you log into Origin, which is working just fine. The ONLINE portion of the game (which is essentially the entire game) is what's having some technical issues right now due to high server traffic. They've nearly double the number of available servers and are getting things on track.

The problem with this online game is not reliable internet connection on the consumer's end, but rather unreliable servers on EA/Maxis's side which makes the game unplayable for some. This means that for some gamers that the game is not functioning properly. Gamers who cannot play the game they bought are entitled to a refund. Then again, this is EA we are talking about, one of the most hated game publishing companies the world has laid eyes on, so no one should be surprised that they got screwed.
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post #310 of 668
Quote:
Originally Posted by Stealth Pyros View Post

Hey, I was only tagging along and responding to the laughable comment some guy made about getting refunds for automobiles. lachen.gif Boy has he never gone through the Lemon Law process, where you have to give the manufacturer/dealer some time to try to resolve the problems. (Sound familiar?) Yes, EA, like any company, requires a constant reliable connection for you to play an online game -____- That's automatically implied.

Forget ANY other company, or ANY other situation where a refund is not given.

Deal with the situation at hand here man.

EA requires an online connection to play the game, and if their servers get hammered and people can't play the game, then they should be offering refunds.

It's quite simple really.

Why couldn't they have a 1 time ONLINE registration process, AND give people the option to play Offline IN CASE they aren't able to play online? That's not too much to ask.

I'm a big Sim City fan, and all the games I ever played were 1 player, and I could play them whenever I wanted.

I understand it's implied that the game is online only, but if their servers can't handle the load, and you can't play the game....

You end up with a lot of dissatisfied people, in which case, you do the right thing and give them a refund.
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Overclock.net › Forums › Industry News › Video Game News › [DO] EA Refusing Refunds Over Simcity.