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[DO] EA Refusing Refunds Over Simcity. - Page 40  

post #391 of 668
EA knew how many people are going to log on since the have the preorder fig from the start
post #392 of 668
Quote:
Originally Posted by Jared2608 View Post

How does a policy like this work, when an overseas company (EA) introduces a policy that is in conflict with the country I stay in? In South Africa, you have 7 days to return something defective or not as part of the Consumer Protection Act. You also have 7 days to back out of a signed contract with no penalties. I just don't know how this would apply to a product you bought from an over seas company, but as far as I can tell, I have 7 days to return it, and 7 days to back out of a contract(EULA?).

As is here in the UK... or EU, the countries law Supersedes corporate law. (In this case ) an American company cannot dictate what people in S.Africa can and cannot do if it interferes with S.African Law.

So if you want a refund, tell EA, Quote S.African law if they refuse. If still not, you can take it higher ( Legally )

( Edit: Quoted wrong post )
post #393 of 668
Lucky I didn't buy the game yet. Although, I really wanted to just because I remember playing Sim City 2000 on the computers at Primary School. I was a computer monitor, lol.

I figured our law would be what you go by.
post #394 of 668
Not entirely true, they wouldn't have been able to predict how many buy it on release date. Nor how many actually play it at the moment it is released (many players don't, despite pre-ordering).

Stress testing for that kind of server load is also notoriously difficult, but EA and Maxis should realistically have experience and they should have over fortified their network at release.
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post #395 of 668
They should have learnt from what happened with Blizzard and Diablo 3. There's no excuse for a developer to include this type of system and not be ready for it. Even if they had to increase their capacity five fold over predictions, it was their idea and they have a responsibility to make it work. I can almost guarantee that they went with the minimum requirements, instead of over investing in servers and bandwidth.
post #396 of 668
Quote:
Originally Posted by Jared2608 View Post

Lucky I didn't buy the game yet. Although, I really wanted to just because I remember playing Sim City 2000 on the computers at Primary School. I was a computer monitor, lol.

I figured our law would be what you go by.

It is, if they (EA) operate in your country, they have to follow the laws of that country. I don't know about the South African consumer protection law, but I do know the EU one has a loophole in that doesn't include digitally bought software. It only includes physically bought things (this includes buying a physical copy from Amazon or some other website as long as it's a physical copy)
   
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post #397 of 668
Quote:
Originally Posted by NihilOC View Post

Not entirely true, they wouldn't have been able to predict how many buy it on release date. Nor how many actually play it at the moment it is released (many players don't, despite pre-ordering).

Stress testing for that kind of server load is also notoriously difficult, but EA and Maxis should realistically have experience and they should have over fortified their network at release.

may be but the have the excat fig of preorder , and also they sale of previous title in the series , so they should provide more server , in the end it is their fault , no told the to force DRM on people , anyway i am sure hackers will find away to play offline
post #398 of 668
Quote:
Originally Posted by andrews2547 View Post

It is, if they (EA) operate in your country, they have to follow the laws of that country. I don't know about the South African consumer protection law, but I do know the EU one has a loophole in that doesn't include digitally bought software. It only includes physically bought things (this includes buying a physical copy from Amazon or some other website as long as it's a physical copy)



Really? so EA laws are gone to hell when it comes to the law of the country ! in that case go complain and may be you will get refund i konw it is little money but at least this should teach Ea never to miss with their consumers
post #399 of 668
Quote:
Originally Posted by FCSElite View Post

Really? so EA laws are gone to hell when it comes to the law of the country ! in that case go complain and may be you will get refund i konw it is little money but at least this should teach Ea never to miss with their consumers
http://arstechnica.com/gaming/2013/03/ea-not-altering-return-policy-for-furious-simcity-buyers/

I decided to check after reading this, apparently refunds are available outside of North America smile.gif

From the article in question:
Quote:
European customers, however, may be able to withdraw their downloadable purchase during a 14-day "Cooling Off period" as outlined on EA's European return policy page.
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post #400 of 668
The biggest rip off
go to amazon.com buy simcity limited editon + the 3 city packs = $59.96+$9.99+$14.99 comes to £54.36

go to amazon.co.uk buy simcity limited editon + the 3 city packs = £59.99+£37.45 = $152.25

go to amazon.co.uk buy simcity limited editon = £59.99 = $93.73 on origin = £44.99 = $70.30

The deluke editon in uk is only on origin = £64.99 = $101.55

So if I could get them from amazon.com it's half the price and they wonder why ppl think about pirating
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