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It looks like EVGA doen't honor warranties anymore.

post #1 of 13
Thread Starter 
I just spent over $1000 for a video card that is clearly defective. It throttles down to 1.05v from 1.165 (nevermind 1.2) for no good reason. The core clock throttles a lot too. I'm not just talking a few mhz here. I have seen this exact behavior with this card on two different pcs now. The vast majority of Titans do not do this. This is not the way that the card is supposed to function. Yet, I can't get a replacement from evga to solve my issue.

They want me to wait for some magic fix that will probably never happen. I'm convinced that I got a defective card.

I'm pretty pissed off at the moment. I don't know what happened with EVGA's service but it clearly isn't what it used to be.
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post #2 of 13
Sounds like some strange driver issues. That or firmware. Have you checked card temperatures? Maybe it's thermal throttling.
Edited by MightEMatt - 3/10/13 at 7:03am
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post #3 of 13
That sucks , I would be pissed as well. Hope this gets all gets straightened out for you.
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post #4 of 13
Thread Starter 
Quote:
Originally Posted by MightEMatt View Post

Sounds like some strange driver issues. That or firmware. Have you checked card temperatures? Maybe it's thermal throttling.

There is a lot of info in the titan thread. It seems like a bad batch of cards since the vast majority of people don't see this type of throttling.
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post #5 of 13
How about a little more information. What are your GPU core temps when it throttles? What's your fan speed profile look like? With maximum GPU core voltage (1.165v) I'd expect you would need 60% or higher fan speed to keep it from thermal throttling under load. If you're running standard fan profile without boosting the fan speed, what you describe is 100% normal operation.

The GTX Titan has some pretty advanced thermal controls built in. The GPU will lower voltage AND/OR clock speed as necessary to keep the chip within thermal specifications. It's designed to give you maximum performance until the heat profile is too great, then it slows down. There's nothing unusual about what you describe, at least not without adding some useful information about temps, speeds, and applications.

What exactly did EVGA tell you? What magic fix are they suggesting? If the said they're waiting for a software/firmware fix from NVIDIA, I can see why they wouldn't RMA your board - it would indicate they all have the problem. If there is a problem. LOL.

Greg
post #6 of 13
Thread Starter 
My card throttles down to 1.05v for no reason. It can happen as low as 50c. Its clearly defective.

The vast majority of people do not see this issue yet I've seen it with my card on every pc that I've tried it in.

From the sounds of things they don't have any more info than you can learn in this thread.
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post #7 of 13
Well is your fan going over 70% even when temp is as low as 50c ?
Is your problem same as problem people are describing in the thread you linked ?

There is no reason for fan to go as high as 70% when temp is only 50c.
Make a custom fan profile if thats the problem
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post #8 of 13
Thread Starter 
This is the way that gpuboost 2.0 is supposed to work.
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post #9 of 13
edit: nevermind
Edited by xoleras - 3/10/13 at 8:28am
post #10 of 13
Hi,

Certainly we honor warranties if its defective, can you send me a mail directly at jacobf@evga.com

Thanks,
Jacob
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