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anyone here have any asus rma experience? - UPDATE 5/2/13 - Page 4

post #31 of 72
Quote:
Originally Posted by timaishu View Post

THIS! I packed the hell out of mine. No movement, surrounded in foam/peanuts/bubble wrap. It came back to me lose in the box. Had a box in a box, barely any peanuts and a piece of bubble wrap. Surprised when it came back that it actually worked because it had so much movement.

Quote:
Originally Posted by mwl5apv View Post

all the boards I got back were the same. the first was wrapped in bubble wrap and in a box. Second was a a box inside a box with a few packing peanuts around it( the inner box slid from end to end loosely), third board was the same as the 2nd. And the final "NIB" motherboard was the standard CrosshairV Formula retail box inside another larger shipping box with nothing but some brown paper around it(it was still loose enough to slide in every which way)
Couldn't say it any better myself
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post #32 of 72
Thread Starter 
Here are pictures of how I received it. No joke, it was just that rolled up piece of bubble wrap with the card. It was then put in the other box with no padding on the top lid. Ridiculous. I'm almost temped to send it back the exact same way but would be afraid they would then try to deny helping me because of the packaging.



post #33 of 72
Thread Starter 
I was able to get a shipping label. I called this number 812-282-2787. Guy I spoke to said I should have been given a label when the second rma was made. So there was no issue at all getting one. I shipped it out and will update this thread when I find out what happens next.
post #34 of 72
i watched my friend go though a 2 month rma though asus. his cooler on one off his 6870's went bad. the first card they gave him back was faulty also. he finally did receive a new(used) working 6870. i couldnt beleave that a company like asus would go though what they went though to find a used 6870. seemed like they had no regard for the customers wait.

im not going to bash asus,because they are one of the best at what they do. after reading post after post and seeing my friend go though this long frustrating rma......i will no longer use asus.
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post #35 of 72
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Quote:
Originally Posted by toyz72 View Post

i watched my friend go though a 2 month rma though asus. his cooler on one off his 6870's went bad. the first card they gave him back was faulty also. he finally did receive a new(used) working 6870. i couldnt beleave that a company like asus would go though what they went though to find a used 6870. seemed like they had no regard for the customers wait.

im not going to bash asus,because they are one of the best at what they do. after reading post after post and seeing my friend go though this long frustrating rma......i will no longer use asus.

Neither will I. This is the last asus purchase I will ever make.
post #36 of 72
Quote:
Originally Posted by toyz72 View Post

i watched my friend go though a 2 month rma though asus. his cooler on one off his 6870's went bad. the first card they gave him back was faulty also. he finally did receive a new(used) working 6870. i couldnt beleave that a company like asus would go though what they went though to find a used 6870. seemed like they had no regard for the customers wait.

im not going to bash asus,because they are one of the best at what they do. after reading post after post and seeing my friend go though this long frustrating rma......i will no longer use asus.

Quote:
Originally Posted by timaishu View Post

Neither will I. This is the last asus purchase I will ever make.

Right there with you guys. Even though in the end I got a brand new motherboard, the fact that I had to fight with Asus for almost 2 months to get a fully functional product that was not physically damamged was it. Just the thought of possibly having to go through that again makes me cringe.

I can't and will not take anything away from their products, as they really are top-tier. But with customer service as non-existant as it is with the, I will gladly take my business to the other manufacturers.
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post #37 of 72
Yeah I am in the same boat as you guys...

Augh, I am disappointed yet again :/ On March 21 I received an email asking if I would accept a model change. Within 15 mins of receiving the email I answered and accepted it, asking for possible expedited shipping. I then received an email verifying my acceptance and stating it 'will be shipped ASAP'. Just got the tracking info today, looks like it isn't expected to arrive until April 2nd, 12 days after I accepted the model change; making it a total 33 days since I sent in this card for its 2nd RMA (including shipping days and wknds)... Man, fingers crossed that this card they send me works
post #38 of 72
Quote:
Originally Posted by jor2132 View Post

Yeah I am in the same boat as you guys...

Augh, I am disappointed yet again :/ On March 21 I received an email asking if I would accept a model change. Within 15 mins of receiving the email I answered and accepted it, asking for possible expedited shipping. I then received an email verifying my acceptance and stating it 'will be shipped ASAP'. Just got the tracking info today, looks like it isn't expected to arrive until April 2nd, 12 days after I accepted the model change; making it a total 33 days since I sent in this card for its 2nd RMA (including shipping days and wknds)... Man, fingers crossed that this card they send me works

Ouch i'm on my second rma for my 7970 DCII.. and first for the referb they sent me

Unexpectedly i had a new refeb card waiting on my door step yesterday, i never got an email about them replacing myt card with a referb one or any tracking information showing that they were even shipping me anything. So i proceed to open the box with lots of pics as always and sure enough different card with a different serial number... Put the card into my pc and still having the exact same issues as what i sent the first one in for... Called tech support and spoke to them for about 30 mins.. I now have another rma setup for the referb card which this time i'm sending it directly to their corp office in CA..
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post #39 of 72
Awww seriously? My hopes were so high though (relatively speaking)

Thats good you are able to send it directly to CA though. On my second RMA, one of the managers at the Jeffersonville, IN office requested to talk with me about my RMA since it was taking so long. Very apologetically, he had told me the main reason it was taking so long was because they and the corp. office had to keep communicating on what to do with my case (idk if this was really true or not, but if it was then you just eliminated a 'middle-man' in this maze of a process).

Just wondering, did they offer to do the rapid replacement, where they send you one before they even get yours?
post #40 of 72
I don't mind dealing with RMA's but I've had such poor experience with Asus RMA's that I avoid them in everything I build at this point. I had one Asus VG236HE monitor that I sent back in it's original box and got back a monitor that was poorly packaged and damaged. Sent that back and got a new one sent to me that had a nice line of blue pixels (few pixels wide) running vertically down the middle of the screen. rolleyes.gif I still have that monitor in the box it was sent to me in, could never get that problem solved. Same kind of story for a Maximus IV Gene-Z, sent back one back in original packaging and then bubble wrapped, got back a motherboard in an anti-static bag and a cardboard box with a few peanuts. Went through the whole process again and in the end I still have a dead Gene-Z sitting in my closet.

The cost and time of going through all of this is enough to turn me off their products. If you buy enough you can't avoid a defective product, I don't fault companies for that. I can't forgive sloppy support though, especially when it's entirely out of my control. The way I see it, there are always competing products from other companies that offer much a better RMA experience.
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