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anyone here have any asus rma experience? - UPDATE 5/2/13 - Page 5

post #41 of 72
Quote:
Originally Posted by burksdb View Post

Ouch i'm on my second rma for my 7970 DCII.. and first for the referb they sent me

Unexpectedly i had a new refeb card waiting on my door step yesterday, i never got an email about them replacing myt card with a referb one or any tracking information showing that they were even shipping me anything. So i proceed to open the box with lots of pics as always and sure enough different card with a different serial number... Put the card into my pc and still having the exact same issues as what i sent the first one in for... Called tech support and spoke to them for about 30 mins.. I now have another rma setup for the referb card which this time i'm sending it directly to their corp office in CA..

From my understanding and with my experiences with their RMA's service. Typicall you sending your product out to California means that your next product is coming from there as well. This in turn means that you might be getting a tottal NIB card. That's how it was with my motherboard a few weeks ago.
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post #42 of 72
Quote:
Originally Posted by jor2132 View Post

Awww seriously? My hopes were so high though (relatively speaking)

Just wondering, did they offer to do the rapid replacement, where they send you one before they even get yours?

I had previously sent the card Jeffersonville, IN. They did not offer to do a rapid replacement, but it's not that big of a deal i'm using my backup 6950 and have a couple 480's laying around that i could use also if needed so at least i'm not down.
Quote:
Originally Posted by mwl5apv View Post

From my understanding and with my experiences with their RMA's service. Typicall you sending your product out to California means that your next product is coming from there as well. This in turn means that you might be getting a tottal NIB card. That's how it was with my motherboard a few weeks ago.

Yea the guy on the phone was at least helpful compared to the last few people i talked to which just said "you need to do an rma and the forms on the website" He said he relayed the issue i was having directly to the techs in CA at the corp office and they wanted to look at the card...

at first i thought the issue could be with my monitor as i'm using one of the Koran 30" 1600, but i have successfully tested the monitor with 4 different GTX480's a 6950 (currently using) 2 5770's, a 6450 and a 5450 all work without any issues except for the 7970.

Ive gone ahead and bought an active display port to dual ink dvi adapter to try and bypass the dual link dvi on the DCII card as there are numerous reports online that it's faulty. Maybe i can just use the adapter and not have to worry about sending it back, but if i can confirm working with the adapter maybe they will just give me a new card completely. I'm just about tired of messing with it though and may sell whatever they end up giving me
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post #43 of 72
Quote:
Originally Posted by mwl5apv View Post

From my understanding and with my experiences with their RMA's service. Typicall you sending your product out to California means that your next product is coming from there as well. This in turn means that you might be getting a tottal NIB card. That's how it was with my motherboard a few weeks ago.

I hope this is true. I had accepted a model change and my replacement graphics card is coming from there (at least the FEDEX tracking says its coming from Newark, Ca). It is supposed to arrive Tuesday, and I will update when it comes.
post #44 of 72
my asus rampage iii extreme motherboard stop posting one day so after some troubleshooting i decided to rma it since it was still under warranty. but then after a week of no response for asus about my rma i began calling asus service everyday to try to find out why i havent heard anything about my rma finally someone emailed me for asus informing me that the motherboard had a seriously damaged corner and they will not fix it. they attacted a photo of the damaged corner in the email. i emailed them back stating that when i packed the motherboard it had no such damage and i had proof because as per advice on overclock.net ( which i am a member of) i took several pictures of the motherboard as i was packing it. so then they told me that it was somehow damaged in shipping and they would charge me $280 to fix it. but in order to damage the motherboard as they showed in the picture the package and packing material would have to be severely damaged and they would not have accepted it in the first place. because of this im going out tweet, facebook,email,blog,youtube,and post many times on my forum overclock.net and join some others forums as well in oder to make as many people as possible aware of this experience
post #45 of 72
YEP. LINK.
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post #46 of 72
Thread Starter 
My card arrived arrived to the repair place in Indiana today. It says it is in repair. Keeping my fingers crossed that this goes well.
post #47 of 72
here some info on the asus rma repair facility in Indiana

THIS BUSINESS IS NOT BBB ACCREDITED

Pegatron Corporation, Inc.
Phone: (877) 375-1065
View Additional Phone Numbers
121 River Ridge Circle, Jeffersonville , IN 47130
View Additional Web Addresses

On a scale of A+ to F
Reason for Rating
BBB Ratings System Overview

*************Sung Han's V.P. @ pegatron****************

Current
VP Business Development at Pegatron
Past
COO at ASI
VP Operations at ASUS
Connections
78 connections
Sung Han's Experience

VP Business Development
Pegatron
Public Company; 10,001+ employees; Electrical/Electronic Manufacturing industry
March 2011 – Present (2 years 2 months)

COO
ASI
Privately Held; 201-500 employees; Marketing and Advertising industry
August 2007 – July 2009 (2 years)

VP Operations
ASUS
Public Company; 10,001+ employees; 2357; Computer Hardware industry
March 2000 – December 2008 (8 years 10 months)

• Developed and implemented KPI “Key Performance Indicators” to organization to ensure reaching objectives.
• Initiated six sigma deployment
• Developed and implemented service schedules, systems, and procedures to assure delivery of quality, cost-efficient technical services.
• Evaluated and opened 300,000 square foot service and logistics center in central state.
• Monitored effective working relationships with external credentialing factory and engineering groups overseas, linking management to meet shared objectives.
• Formulated and improved customer’s (i.e. Sony, Dell, HP, IBM) technical and logistic required specifications.
• Revamped and optimized repair process to improve 50% TAT improvement for customers including HP and Sony.
• Supported and guided key management team to maximized customer satisfaction by consistently meeting or exceeding on-time performance target.
post #48 of 72
Quote:
Originally Posted by timaishu View Post

My card arrived arrived to the repair place in Indiana today. It says it is in repair. Keeping my fingers crossed that this goes well.

my fingers are crossed for you as well. Make sure to take plenty of pictures during the unpackaging(just incase) and inspect the card THOROUGHLY.
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post #49 of 72
i went and bought a active dual link dvi adapter to see if it would resolve me issue and sure enough i no longer have any lines what-so-ever so it's definitively the dvi port thats having issues, but now i'm not sure if i want to send it in to be fixed or not.. who knows how long it will take them.
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post #50 of 72
Oh boy.. I just got done reading through this thread because UPS dropped off my motherboard to the Indiana facility yesterday. I'm already mad because this is the second Asus motherboard to die on me, but I decided to RMA this one because I really miss using my system. Hopefully I don't go through what some of yall went through.

I'm already not considering Asus for my next build this fall, but if they screw me over on this RMA then that's the last nail in the coffin! I'll gladly take my money elsewhere.
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