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Which manufactures DON'T charge RMA shipping

post #1 of 34
Thread Starter 
I am finding some manufacturers charge shipping for RMAs... which to me makes no sense.. who does and who doesn't.
I personally won't do business with a company that Charges ME to send in their defective product.
post #2 of 34
AFAIK everyone does by default, unless you really annoy them to give you a label. Corsair usually does if you say please.
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post #3 of 34
When I did an EVGA RMA ages ago I had to pay shipping but once they agreed that the card was faulty they gave me my money back. With a lot of manufacturers you just have to sweet talk them.
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post #4 of 34
Most places don't give free rma. But there is sites that you buy from that offers and advance membership or express rma option if you pay for it.
post #5 of 34
Quote:
Originally Posted by Zarich View Post

I am finding some manufacturers charge shipping for RMAs... which to me makes no sense.. who does and who doesn't.
I personally won't do business with a company that Charges ME to send in their defective product.

Then you better stick to retail stores and hope things die within their return policy window, because every manufacturer does that. I had to pay $25 to ship my dead GTX 690 to EVGA, around the same price for my X850 to SeaSonic. But after the 2nd X850 died on me, I asked Seasonic to pay for the label, because at this rate I could by another PSU lol.
Edited by Shogon - 3/12/13 at 10:06am
post #6 of 34
Most all of them do. I'm about to go to war(turn of phrase, not literally) with ASUS CS. Its not like I broke the damn thing either. My board suffered the same bug as any other's. Its almost like being punished for buying.
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post #7 of 34
Quote:
Originally Posted by Shogon View Post

Then you better stick to retail stores and hope things die within their return policy window, because every manufacturer does that. I had to pay $25 to ship my dead GTX 690 to EVGA, around the same price for my X850 to SeaSonic. But after the 2nd X850 died on me, I asked Seasonic to pay for the label, because at this rate I could by another PSU lol.

Retail stores return window (best buy staples etc) is only 14 days now........so.....yeah.

Ask for a free shipping label.
Most CS Reps do not care one way or another whether you get one or not...but they are forbidden from providing one unless you request it.
Remember that.

Also.....some products will get an e-label and others won't.....you never know.
    
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post #8 of 34
Thread Starter 
In all my electronics I have never seen one charge RMA shipping.
I just sent my 3ds in and Nintendo sends you a lablel.
My visiontek card years ago.. they sent me a label.
My HP touchscreen tablet.. they paid RMA.

So.. it is odd you guys just accept RMA shipping as default.
post #9 of 34
I'm told that locally gigabyte's prices are a big higher at first but all RMA shipping back and forth is "paid" in advanced. Even if the board is RMA'd thrice or four times it's still "paid" biggrin.gif
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post #10 of 34
Quote:
Originally Posted by Zarich View Post

In all my electronics I have never seen one charge RMA shipping.
I just sent my 3ds in and Nintendo sends you a lablel.
My visiontek card years ago.. they sent me a label.
My HP touchscreen tablet.. they paid RMA.

So.. it is odd you guys just accept RMA shipping as default.

I can understand why they don't want to pay for every RMA that comes though the door. Ton's of customer's send in hardware that they damaged and want it covered under warranty. So think of how much money they will blow weeding though the scamer's. On the flip side, those of us who have actual faulty product's get taken advantage of.

If ASUS stiff's me with the shipping bill for their faulty hardware you can bet I won't be using or recommending the use of anything here. You can also bet I'll raise one hell of a stink on any forum I can get my hand's on, even there support forum's. Its not right to treat a customer like that.
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