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ASRock failed me big time

post #1 of 56
Thread Starter 
Hi,

I encountered a strange phenomenon on my Asrock Z77 Extreme4-M, recently.
Today was the first time I ever checked GPU-Z with this motherboard because I never really had the need to check it before.
And then I noticed something strange, I found out that my main 16x PCIe slot is running at 4x.
I only have one GPU in there, so it can't be CrossFire throttling.

It's not the GPU since the second PCIe slot (that runs at 8x) actually shows the GPU running at 8x, so the GPU isn't the problem.
I tried cleaning the contacts of my GPU and I gave my main PCIe slot a good blow with some compressed air but to no avail.
I reinstalled the GPU drivers, mobo drivers, chipset, etc. Reflashed my BIOS, reseated the CPU, GPU and power connections.
So far nothing has worked.

I plan on pulling the mobo battery for half an hour / clear CMOS / reinstall Windows as my last options.

Does anyone have a clue what is wrong? What else can I try to fix it? Should I just try to RMA to Asrock?

EDIT: I stressed the GPU while reading the PCIe speed. That didn't fix it, it still shows 4x. Thx for the suggestion.
EDIT: I tested with several GPUs : a 5850, 260 and 7950.



So, I sent my motherboard in for repairs, after almost 4 weeks of pure silence from Asrock I finally got a phone call.
They basically went ahead and said that there is no issue whatsoever with my motherboard and they charged me 26 euros for the inconvenience I caused
as well as 14 euros for sending it back to me. All of this in a condescending, slightly brutal, tone as if I know nothing about computers.

Needless to say I was a bit angry about the way they dealt with my issue and this morning I finally got my motherboard back. Reinstalled windows 7 - drivers, the lot. Only to find this :



As it turns out it still shows up as x4 on the first PCIe 3.0 slot and nothing at all has been fixed. I payed the original costs for sending plus the costs they charged me afterwards.
Overall I spent 60 euros to get the motherboard back in the same damaged state it was. This is the first and last time I have used Asrock warranty services. I'll never buy another product from them.
Edited by MoGTy - 4/11/13 at 5:15am
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post #2 of 56
Stress the gpu and then check the pci-e speed again.
     
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post #3 of 56
Thread Starter 
Quote:
Originally Posted by Ukkooh View Post

Stress the gpu and then check the pci-e speed again.

Remains at 4x, thx for the suggestion smile.gif

Anyone else ? redface.gif
Edited by MoGTy - 3/12/13 at 10:45am
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post #4 of 56
Do you have any other cards plugged in any PCI/PCI-E slots? Some motherboards share lanes with many slots which might cause situations like this. Other than that nothing comes to my mind.
     
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post #5 of 56
Thread Starter 
Quote:
Originally Posted by Ukkooh View Post

Do you have any other cards plugged in any PCI/PCI-E slots? Some motherboards share lanes with many slots which might cause situations like this. Other than that nothing comes to my mind.

Nope all the others are empty :/
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post #6 of 56
Thread Starter 
Reinstalling windows did not fix the issue.
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post #7 of 56
Reset CMOS/BIOS settings?
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post #8 of 56
Take a flashlight to the slot and look for some misaligned pins.
Sounds like you might need to RMA it.
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post #9 of 56
Thread Starter 
Quote:
Originally Posted by xBlitzerx View Post

Reset CMOS/BIOS settings?

Did that just now, didn't fix it frown.gif
Quote:
Originally Posted by xzfuzzyzx View Post

Take a flashlight to the slot and look for some misaligned pins.
Sounds like you might need to RMA it.

I checked, nothing seems out of the ordinary. I gave it another blow of compressed air, a quick wipe with a paintbrush, still not fixed.

I contacted their RMA service. I guess I'll be sending this one back to the factory.
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post #10 of 56
The product page for your board states this:
http://www.asrock.com/mb/Intel/Z77%20Extreme4-M/?cat=Specifications
Quote:
Expansion / Connectivity

Slots

- 2 x PCI Express 3.0 x16 slots (PCIE1/PCIE3: single at x16 (PCIE1) / x8 (PCIE3) or dual at x8/x8 mode)
- 1 x PCI Express 2.0 x16 slot (PCIE4: x4 mode)
- 1 x PCI Express 2.0 x1 slot
- Supports AMD Quad CrossFireX™, 3-Way CrossFireX™ and CrossFireX™
- Supports NVIDIA® Quad SLI™ and SLI™

*PCIe Gen3 is supported on 3rd Generation of Intel® Core™ i5 and Core™ i7 CPUs.

It looks like the middle slot (PCIE2) is x16 physical slot, x4 electrical slot. What slot is the card in?

Put the card in slot 1 or 3 and see if that fixes the issue.

here is a review of your board:
Hardware Secrets: Asrock Z77 Extreme4-M Motherboard, by Gabriel Torres, November 01, 2012
Edited by ericeod - 3/12/13 at 11:35pm
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