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ASRock failed me big time - Page 2

post #11 of 56
Thread Starter 
Quote:
Originally Posted by ericeod View Post

The product page for your board states this:
http://www.asrock.com/mb/Intel/Z77%20Extreme4-M/?cat=Specifications
It looks like the middle slot (PCIE2) is x16 physical slot, x4 electrical slot. What slot is the card in?

Put the card in slot 1 or 3 and see if that fixes the issue.

here is a review of your board:
Hardware Secrets: Asrock Z77 Extreme4-M Motherboard, by Gabriel Torres, November 01, 2012

Yep, that's correct. However it's already in the first pcie slot. I did try multiple slots, to no avail.
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post #12 of 56
Thread Starter 
I'm stunned.

After confirming to myself that there is a fault in the hardware - 100% sure - I finally decided to send it back, now almost a month ago. So I sent my Mobo to AsRock. I finally heard from them via phone and basically they said : "Sorry sir, there's nothing wrong with the motherboard, we found no fault as described by you in your letter (you moron - his tone said it all), for this inconvenience you've caused we shall charge you 20% of the price of the motherboard at time of purchase or 26 euros plus 14 euros for the delivery."

I'm like : What ?? I'm getting my motherboard back tomorrow, if it turns out to be magically fixed, then I guess they just scammed me (no free repair for me) or the fault is still there and I'll be carrying my entire system all the way to their HQ to prove to them that I'm not freaking delusional.

I'm telling you, the tone of his voice made me really mad. I have been working on computers for years and despite the fact that I realize that everyone makes mistakes, I am not a moron. I know it is faulty, I bet my head on it. That guy just made me cringe.

Srsly, screw you AsRock.
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post #13 of 56
Dang, i would of had a few choice words for that guy and i would NOT pay the Fees. Also, could it be the GPU is the issue, from the posts you made, you never tried that. Just a thought.
 
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post #14 of 56
Thread Starter 
Quote:
Originally Posted by PimpSkyline View Post

Dang, i would of had a few choice words for that guy and i would NOT pay the Fees. Also, could it be the GPU is the issue, from the posts you made, you never tried that. Just a thought.

I tested a 5850, an old 260 and a 7950 before sending it to them, I forgot to add that to this thread.

I tried to convince the guy that I really am 100% sure it's faulty, but he just didn't want to take responsibility and went ahead to blame the testing department.
Edited by MoGTy - 4/10/13 at 2:12pm
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post #15 of 56
Oh okay.

Well that doesn't help you at all. I never liked ASROCK Mobo's anyways, now i have a reason to stay away from them all together lol
 
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post #16 of 56
So, um, did you get it back, and does it work correctly now?

Greg
post #17 of 56
Thread Starter 
Quote:
Originally Posted by hammong View Post

So, um, did you get it back, and does it work correctly now?

Greg

Not yet, it's supposed to be here tomorrow morning. I'll be testing the mobo throughout once it's here.
Quote:
Originally Posted by PimpSkyline View Post

Oh okay.

Well that doesn't help you at all. I never liked ASROCK Mobo's anyways, now i have a reason to stay away from them all together lol

Yea this is the last mobo I've bought from them if it turns out that they were just too sloppy to actually do their job.
Edited by MoGTy - 4/10/13 at 2:19pm
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post #18 of 56
Thread Starter 
So this is what I got this morning after reinstalling windows, drivers etc.



As it turns out it still shows up as x4 on the first PCIe 3.0 slot and nothing at all has been fixed. I payed the original costs for sending plus the costs they charged me afterwards.
Overall I spent 60 euros to get the motherboard back in the same damaged state it was. This is the first and last time I have used Asrock warranty services. I'll never buy another product from them.
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post #19 of 56
Quote:
Originally Posted by MoGTy View Post

So this is what I got this morning after reinstalling windows, drivers etc.



As it turns out it still shows up as x4 on the first PCIe 3.0 slot and nothing at all has been fixed. I payed the original costs for sending plus the costs they charged me afterwards.
Overall I spent 60 euros to get the motherboard back in the same damaged state it was. This is the first and last time I have used Asrock warranty services. I'll never buy another product from them.

Dang, i would be calling them back and demanding a FREE Replacement for your Mobo and DON"T send yours in since they can't tell if it's broke or not. For 60 Euros i would do just that! smile.gif
 
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post #20 of 56
I'm guessing you check bios settings to make sure the speeds are set right? I'm not sure about the bios on that board but on my board you can change slot speed from auto, 16X, or 8x... maybe something like that is going on.
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Corsair Carbide Series Air 540 
CPUMotherboardGraphicsRAM
i7 920 2.66GHz @ 4.0GHz Asus P6T Deluxe v2 Radeon HD 7950 3GB Corsair XMS3 12GB (6 x 2GB) DDR3 1600 
Hard DriveHard DriveHard DriveOptical Drive
2 X WD 500GB 7200RPM Intel 120GB SSD WD 1TB 7200RPM Samsung 22X DVD/CD 
CoolingOSMonitorPower
CORSAIR H100 Windows 7 Ultimate Asus LED LCD 27" Rosewill BRONZE Series 1000W 
CaseMouse
AzzA Solano 1000 Steelseries XAI 
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